RTN Mental Health - Right To Choose

Rylee didn’t want to be there was upset at the prospect of having to do it

Great Tiegan was very helpful and professional and made me feel calm and heard, regardless of the outcome of the assessment she was a very good professional.

Great, super professional, nice people, indepth interview and diagnosis with qualified phychiatrist, followed NHS care standards etc, wait times really low compared to NHS, wouldn't hesitate to use again, quality care taken.

I was very nervous to have my assessment but the assessor made me feel at ease, let me pause when I needed to and was happy for my husband to say some things on my behalf, he seemed to understand what I was trying to say and added to it to make it make more sense, very good experience overall

I was advised to use RTN by my friend #####, who chose them for his family's assessment. Excellent and empathetic service from start to finish. A much shorter waiting time than the NHS Everyone I spoke to was polite, empathetic and friendly.

Annabelle was extremely thorough and professional, answering any questions is had. The process felt safe and user friendly.

I felt listened to and not rushed. The Dr also asked if I had questions before closing the call which I appreciated.

Each of these Titration appointments, they make me feel heard and understood. Like I’m being cared for in a way that is right for me.

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose ...

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The gentleman was very patient with me and explained process and enlightened on types of adhd answer my questions