RTN Mental Health - Right To Choose

Lucy made me feel at ease with the combined assessment. The process was easy to follow and Lucy guided me through the questions in a professional yet relaxed approach which help me through the assessment

Always well informed and I appreciate the answers to all of my questions without hesitation. Polite and helpful

It was very informative and helpful. Both were very caring.

The assessment is not yet completed. The assessor ended the session after the stipulated 90 minutes, as agreed, and we have booked a further hour on 6th April. The assessor was pleasant and explained the process well. I am quite sure they are not a psychiatrist, however. Furthermore, they are not listed in the "specialists I saw" section (next page). I don't know how the diagnosis works, and this was not explained.

Online appointment, was made to feel very comfortable

My daughters and I were assessed through RTN, and our experience with the team has been positive. From the initial customer service to the assessment team itself, every step of the process was handled in a professional manner with care, and genuine support. Lawrence was especially helpful when we encountered difficulties with our GP and the completion of forms. All of the assessors were friendly, thorough, and compassionate, ensuring we felt comfortable and fully informed throughout. Any questions we had were answered promptly, and communication at every stage was clear. We felt valued and understood throughout the process. Thank you to the whole team at RTN.

She was so down to earth. She understood me so well. She listened to me and asked me questions if she needed more information. She was smiley and warm/welcoming, i would definitely recommend her to others!

Really great assessment experience. Poppy made me feel comfortable and at ease, and I felt confident in sharing. My only comment would be that from booking my assessment to the actual assessment has taken a considerable amount of time.

We would like to thank the assessor for the assessment of our child. She was incredibly supportive and led the session in a caring and thoughtful way. Her wonderful approach helped our child feel at ease, and we truly appreciated the time she spent talking with him to understand his needs. Her patience, attentiveness, and genuine care made the session a positive experience. We feel confident that her insights will be invaluable in supporting our child going forward, and we are very grateful for the kindness and professionalism she showed throughout.

I felt very heard and validated when I was describing my experiences.