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Pixie and Sera

Pixie and Sera

5 Devonshire Pl, London, United Kingdom, W1G 6HL

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All reviews(290)
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Last 7 days
Last 30 days
Last 6 months
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Health Assessments (94)
Health Check (Screening) (81)
Women's Health (64)
Medical Check-Ups (40)
Men's Health (21)

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*Star rating based on patient reviews

290 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Hello This is my second visit with Dr Pixie and the wonderful care they give to their patients is absolutely wonderful. From appointment to coordination benefits. All around 5 stars.

20 Aug 2021verified patient
Patient seen for:
Women's Health
Anal Cancer Screening
Health Assessments

Reply from Pixie and Sera

5 stars to you for leaving the perfect review! Thank you.

17 Sep 2021

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

At Pixie and Sera’s practice you can rest assured knowing you will be looked after properly! Aside from being excellent doctors who go over and beyond to help out when you are going through a medical dilemma, they also have great specialists (with rapid referrals) at hand to refer you to should that be necessary. Pixie and Sera want to hear it all - no problem is ever ‘too little’ or not worth mentioning. They are both so easy to talk to, reassuring and brainy - perfect combo for your GP! I have a complex medical history and have seen many doctors over the last 10+ years, so naturally I have seen pretty much all the flaws in the healthcare system; whether it be the doctors themselves or their team at the practice (making it impossible to get hold of your good doctor). Its no use having a great doctor you can never get hold of! At Pixie and Sera, whenever one doctor is away, the other is there, so you are never left alone to mange your health concerns / condition. The service at Pixie and Sera is fab! A friendly and efficient team who always respond to emails or get back to you if they’ve missed your call. Prescriptions are always sorted and sent to your pharmacy asap leaving you with fewer worries. Whenever friends or family complain about this or that, the answer is always “Call Pixie and Sera!”. Having experienced such great care from start to finish since they started their practice, they cant get rid of me! I couldn’t recommend them more. Tanya

18 Aug 2021verified patient
Patient seen for:
Stomach / Abdominal Pain
Health Check (Screening)
Anaemia

Reply from Pixie and Sera

The patients whole journey is very important to us - from being able to get through to the team, seeing the doctor and then the appropriate referral. When you have a medical concern, it's the time in your life that you need help and assistance and we are so glad you felt well looked after. With such a lovely review, we would not want to get rid of you!

17 Sep 2021

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

great experience. I was able to book an appointment very quickly. very friendly staff and doctors

17 Aug 2021verified patient
Patient seen for:
Health Check (Screening)

Reply from Pixie and Sera

Thank you for such a lovely review - we have a great team here, always happy to help!

18 Aug 2021

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Amazing service with Dr McKenna. Was very attentive to my concerns and provided excellent care. I was highly satisfied with my consultation and would 10/10 recommend to others!

17 Aug 2021verified patient
Patient seen for:
Hyperpigmentation Treatment

Reply from Pixie and Sera

We can't ask for better than 10/10! Thank you for the lovely review.

18 Aug 2021

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Dr. Pixie and her entire team showed a high level of professionalism, warmth and knowledge. I feel like I am in very good hands. I get very anxious seeing doctors in general. However, I feel at ease with Dr. Pixie and her team. I have already recommended her to many of my friends.

17 Aug 2021verified patient
Patient seen for:
Women's Health
Health Check (Screening)
Health Assessments

Reply from Pixie and Sera

Honestly it is so important to us to make patients feel comfortable. We have a lovely team, and are always here if you need us.

17 Sep 2021

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

My experience with Dr. Pixie McKenna is that she was a very respectful and personable doctor, who spent the majority of the time listening to me and intervened only when it was absolutely necessary, to divert the conversation and direct the consultation in the right direction towards providing me with the care that I should receive, as someone who suffers and therefore needs a specialist opinion in the future.

23 Aug 2021verified patient
Patient seen for:
Coeliac Disease
Counselling

Reply from Pixie and Sera

The patient's story is very important and our doctors always have the time to listen. Thank you for the lovely review.

17 Sep 2021

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Absolutely no complaints - the only practice that I know that responds very quickly to emails. Very happy.

05 May 2021verified patient
Patient seen for:
Health Assessments

Reply from Pixie and Sera

Thank you very much. Service is very important to us, we want to make your whole experience as 'fuss free' as possible.

20 May 2021

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very good.Should do an ECG test

05 May 2021verified patient

Reply from Pixie and Sera

Thank you for your review. We are very fortunate to have ECG machines in our consultation rooms.

20 May 2021

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

My recent experiences with Pixie and Sera have of course been online. Dr Pixie has been brilliant during the lockdown in speedily arranging zoom appointments and follows whether by zoom or simply by email on additional points. They have also set up a service with Pharmacierge for my prescriptions which has taken on an added advantage during lockdown since I am based up in Liverpool and some of my prescriptions are only available on order from local pharmacists. With the service, the prescription comes straight to my door. I highly recommend Dr Pixie. My rating for cleanliness is in respect of those visits I was able to make before lockdown kicked in. I am very pleased with the assistance and help I have received from PIxie and Sera over the last couple of years I have been their patient.

05 May 2021verified patient
Patient seen for:
Health Check (Screening)

Reply from Pixie and Sera

Thank you for your wonderful review. Indeed lock down made us change the way we work for safety, we tried to make things as easy as possible whilst still being able to freely engage with your doctor. We are very happy that you are pleased with Pixie & Sera and the service provided.

20 May 2021

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

A friendly, efficient and personal service, exemplary in every respect. I can’t recommend Pixie & Sera highly enough .

05 May 2021verified patient

Reply from Pixie and Sera

Thank you for your perfect 5* review.

20 May 2021