Oasis Runcorn

I found management to be lack lustre and will be making a formal complaint with CQC and safeguarding.

I was in a bad way on arrival and very emotinal the staff where very friendly and supportive and really looked after me on that horrible first night. The Timetable should be reviewed and shared on a regular basis. My sessions with Kerry was very very helpfull and i wish i had been assigned Kerry from the start.

I was treated well for my medication but was not allowed the anti histamines I brought. I have achieved sobriety. The therapy was good but staffing levels are a concern with a strong reliance on other clients/patients to preform a lot of the tasks in the day to day running of the centre.

I have enjoyed my time here, I have no issues or complaints at all with anyone. I am very happy.

I wish I was told about the Gym/swimming pool situation as it is misleading. I felt this was a good experience over all and the staff make this place. I felt respected and listened to at all times. Coming here has made a positive impact to my life and I'm extremely grateful. I found the sessions very useful and will use what I have learned outside.

My time in oasis Runcorn was great! My counsellor Frank was incredbile, he was insightful and always had time to listen to me! He always gave me good input, laid plans for after I discharged which helped my set up for leaving! The staff overall were great, always approachable, fridnly and all had a good sense of humour! My room and flat were adequate with no complaints, the housekeeping was always superb and the food was always to my liking.Overall it has been a really positive experience, im really glad I came to Oasis Runcorn

I really got what everything and more out of my treatment! The staff great,very undestning and always there to support me when needed. My therapist Joanne was amazing and a true help in my steps towards sobriety. The groups I attended were always varied and as a result I felt comfortbale in the eviroment enbaling me to share and recieve therpeutic feeback. Overall I believe my therapy was a great success. Thank you to all the team at Runcorn

My time in Runcorn wasvery benficial. It has given me the knowledge and strength to face the outside world after my recovery and the staff couldnt have of helped more!

Whilst at Runcorn, the staff at Oasis are great, however the support team appear very admin focused rather than promoting person centred care, whilst therapy team are always engaged in appointments, wich means the communiyt is often left to its devices and therefore siutations that arise often go unwitnessed by staff. The room I stayed in was lovely, and flat I stayed overall is warm and welcoming. I had no problems with the food whilst here, and found the ktichen staff to be most accomodating with any requst I made! The group session shave been very good and engaging, however I feel my main focal therpsists timetable was often sporadic.

overall a good experience, all the facilities ie the cabin were not avaliable due to antics of two individuals which restricted space to use in the evening downtime. most of the staff where pleasant and helpful aapart from a couple who seemed to think they where better than the clients. The food was excelent