Held Health

I just wished we could had done all 3 part process sooner

Excellent, professional, thorough. Communication could be improved but service far outweighs the frustration with this.

All the people that assessed Willow and spoke to me on the phone or through email, and parent medical background appointment were friendly, understanding and listened. I didn't feel judged and Willow was allowed to be herself and throughout this whole process we felt heard and understood. Would definitely recommend Held Health. All the staff are amazing!

Good clinicians but the admin of trying to book an appointment, get a response to a query or just get a repeat prescription is a nightmare - even as a private patient. Dr Crabb - please get yourself some more support staff and urgently sort the system out!

Quick service for diagnose but communication with contacting was very hard to speak to anyone .

My recent visit was good apart from I had to chase for dignosed paperwork and also how the person who was accessing told me sit in the corner and not say a word even though as a parent I told them I needed be sitting with back support due to I just had major surgery

This was all remote - like I said before the communication was shocking but the service with Dr. Crabb was good.

We chose Held Health based on the short wait time. In this respect, we were satisfied, as we were seen for an Autism assessment roughly in line with advertised waiting times. Communication regarding appointments was clear and the staff were pleasant. The report was comprehensive and arrived in a good timeframe. However, what has really disappointed us is the poor general communication and the great difficulty we have had in getting any response to emails or phone calls. We now have the Autism report, but we requested some amendments to the report, most notably that our daughter's name be spelt correctly (half the report refers to her as Ella, and half as Ellie). I emailed with this request almost 3 weeks ago, and apart from an automated receipt, I am still waiting for a response. We cannot share the report with our daughter or school etc with such obvious errors. I believe that the number of emails and enquiries that Held Health receives could be significantly reduced if they simply introduced a system of notifying parents/carers when they are 'assessment ready'. The Autism Facebook groups show that many anxious parents/carers are contacting Held Health repeatedly via phone and email to try and get this reassurance, but get no response. This was also my own experience, despite patiently waiting for the 12 weeks quoted prior to contacting them. This poor area of service has completely overshadowed our experience with Held Health, and I believe needs immediate attention.

It was a pleasure . I've finally been helped after fighting for 9 years with doctors and schools . These amazing people have now put an end to this and im relieved for my family

We have just received an autism and adhd diagnosis through held health via right to choose. Every member of staff we have spoken to have been professional, friendly and informative asking if we have any questions along the way. Overall great service all around.