GenesisCare Elstree

Staff have been wonderful and show genuine care. Great facilities.

I wanted to take a moment to say a very heartfelt thank you to the radiotherapy team who looked after me throughout my three weeks of treatment. My experience actually started with my CT planning appointment at Bushey Spire with Kate and Zack. I was quite nervous because I didn't really know what to expect or how everything would work. It is also quite a vulnerable situation — having to undress and then lie there while everything is being carefully planned and measured. However, they both had such a calm and reassuring manner that what could have felt awkward or uncomfortable simply didn't. They made me feel at ease, explained what they were doing and reassured me at every stage. That same care continued throughout my three weeks of daily treatment. I was always welcomed warmly from the waiting room, and before each session someone would ask how I was feeling, whether I had experienced any problems and if I had any concerns. Once in the treatment room, they would carefully position me on the bed, taking their time to make sure all the measurements were correct and that I was in exactly the right position before starting. At every stage, they would keep me informed about what was happening. Even something as simple as saying, “Back soon” when they left the room or “All done” when the treatment had finished may sound like a very small thing, but to me it made all the difference. There were occasions when I struggled to hold my breath for long enough, but I never once sensed any annoyance or impatience. Even when speaking to me through the microphone, they were always gent...

Every body was kind and welcoming , treatments were done very professionally carried out also fitness staff exelent , the taxi staff were very good and the reception were very kind and put you at ease

I’ve had a really positive experience at the oncology centre. The facilities are lovely, the staff are friendly and welcoming, and having good parking and being close to home has made treatment much easier. I’ve also really appreciated the flexibility with appointments and the range of supportive therapies available. A good selection of hot drinks and snacks are also nice.

So everyone was very kind. The staff who operated the radiotherapy were very efficient but lacking a bit of empathy as I was so very nervous. Holding your breath was very difficult.

The Exercise Medicine Team - Namely Sarah Ayesha and Samira are kind, friendly, professional and most importantly very good at what they do.- Very skilled. They listen and are very patient with all of us attending at the same time in the gym room. I am very much impressed at the positive vibes they pass on to us even when we feel we are unable to carry on with the exercise programme. Excellent team!!!

Everything was very efficient . The staff are all very professional and efficient.

Went to the gym today as part of aftercare after radiotherapy. Staff very helpful and pleasant. Good workout.

I received treatment from Genesis Care Elstree, a total of 9 fractions over what became three weeks in June 26. While the centre is clean, cool and light, with the Radiotherapy staff and nurses being fantastic, unfortunately the front of house, admin team and manager of the centre left something to be desired. There was often no-one on reception for the majority of my appointments. When I was dropped off at site around 8am, for an 8.15am appointment the entrance doors were frequently locked. I had also completed 5 fractions before someone even realised they needed a photo of me on record for security reasons. I had days where the car collection simply wasn't booked or was scheduled for the wrong time, a major benefit at the centre that was supposed to make you feel stress free became a job in itself. Ringing both the cab firm, the centre (where no-one answered the phone) and sending emails to both the reception team and my Oncology team. Feeling lost and helpless while waiting for a response. The Radiotherapy machine also went down a few times, this resulted in two days with no treatment at all, and two other days where I was sent to both Windsor (not ideal if you live in North London) and Chelmsford. This was disruptive, exhausting, and frustrating. I found the front of house team, chaotic, not trained efficiently and with a luck lustre approach to customer service, especially considering their cliental are unwell and need all the support and warmth one can get. When querying my missed fractions I was informed by the centre manager Natasha at Elstree (nonclinical) tha...

I had over a month of daily zaps from radiotherapy at Genesis Elstree. It’s a daunting thing to go through but every single member of staff made an incredible difference. Denise on the front desk was an utter delight, Faye and team from Penny Brohn made a difference and the radio team were off the chart lovely / professional and kind. I even managed laughs….. thankyou for seeing every human and treating them with kindness and helping from the medical point of view.