Face Restoration 

25 Harley Street, Marylebone, United Kingdom, W1G 9QW 

Overall Rating

Overall Experience

4.96

Friendliness

4.96

Wait time

4.93

Cleanliness

4.96

Top feedback

“Dr Roos and Dr Murthy are both very professional skilled surgeons. They make an excellent team and you are getting 2 experts which makes them unique. They discussed the best way forward for me and were realistic about the results so there were no false expectations. As well as being skilled surgeons the after care they offer is second to none. They set up a WhatsApp group so I could message them if I was concerned anytime about anything post op which was very helpful in early recovery. I have seen multiple other 'top' surgeons who made mistakes which caused me to look botched. I finally found people who not only managed to successfully correct the mistakes that past surgeons but who also genuinely care. I could not recommend them highly enough.“
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Welcome to Face Restoration

Cosmetic (Aesthetic) Medicine
Ophthalmology
Plastic Surgery

About

Welcome to FaceRestoration

FaceRestoration is a Consultant-only delivered medical and surgical service specialising in diseases of the eyes, eyelids and facial aesthetics. As award-winning oculoplastic surgeons we have global recognition as experts in our field and are trained to look after your health and appearance in a safe, confidential and timely manner.  

We pride ourselves on putting your needs at the centre of everything we do. 

Why should you see an eyelid specialist for facial aesthetics and surgical care? Vision tracking studies have shown that the area around the eyes is the one we look at most - signalling health and beauty. When dealing with an area so important to your identity and communication you should only settle for the best.

  • London Harley Street & Cambridge locations
  • Global Key Opinion Leaders with publications in the major academic journals
  • Multiple Award-winning two-consultant team
  • Patented PurifeyesTM cleanser for added safety
  • Scars-LessTM Technology for surgery

Our Unique Clinical Approach

As NHS surgeons we were motivated to set up FaceRestoration to be able to do what is best for you, being focussed on your safety, well-being and convenience.

Research shows that well-functioning teams perform to a higher standard - and diverse teams even more so. 

FaceRestoration is unique in that we work seamlessly as a diverse two-consultant team, combining our over three decades of NHS expertise and offering different perspectives in every consultation and treatment. We are surgical and aesthetic trainers able to look after complex disease and provide key opinions for aesthetic complications. 

We are welcoming, compassionate and will listen. We believe that having two clinicians is less intimidating than speaking to a single doctor and offers you a greater opportunity to question, discuss different approaches and be heard. 

Our clinical approach is to be ever vigilant for signs of disease whilst ensuring you benefit from the latest evidence and technologies (including those not available on the NHS.) This includes our patented product - Purifeyes™ - and the Scars-Less™ programme for reducing scarring.

Our aesthetic ethos is to restore, rejuvenate and refresh to achieve natural looking outcomes – all key aspects of the Harmoneyes™ approach. None will know what has been done – but will notice a subtle change.

Having a team of clinicians at your service doubles your safety, experience available and attention provided to you in a calm environment. 

Our guarantees to you:

  • We will never compromise on safety
  • We will always listen and recognise your needs 
  • We will treat you as we would our own family
  • We will use the latest and best evidence 
  • We will work with you to deliver the best outcome – aesthetically, surgically and medically
  • We will look after you 

Location

Opening hours

Mon :
12:00 AM - 11:59 PM
Tue :
12:00 AM - 11:59 PM
Wed :
12:00 AM - 11:59 PM
Thu :
12:00 AM - 11:59 PM
Fri :
12:00 AM - 11:59 PM
Sat :
12:00 AM - 11:59 PM
Sun :
12:00 AM - 11:59 PM

Team

No results found

Sub-Specialties

Oculoplastic Surgery
Adult Ocular Oncology
Cosmetic Plastic Surgery
Facial Cosmetic & Reconstructive Surgery
Facial Plastic Reconstructive Surgery
Neuro-Ophthalmology

Special Interest

Dry Eyes
Acne Scaring
Basal Cell Carcinoma
Blepharitis
Blephex
Demodex

Procedures

Blepharoplasty (Eye Lid Surgery)
Urgent Eye Care
Blocked Tear Duct (NLDO) Surgery
Botox Injections
Brow Lift
Cosmetic Injectables

Reviews

4.95 Overall Patient Trust rating
Overall Experience
4.96
Friendliness
4.96
Wait time
4.93
Cleanliness
4.96
Blepharoplasty (Eye Lid Surgery)
10/27
Oculoplastic Surgery
8/27
Dry Eyes
1/27
Urgent Eye Care
1/27
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Sort by:
Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Dr Roos and Dr Murthy are both very professional skilled surgeons. They make an excellent team and you are getting 2 experts which makes them unique. They discussed the best way forward for me and were realistic about the results so there were no false expectations. As well as being skilled surgeons the after care they offer is second to none. They set up a WhatsApp group so I could message them if I was concerned anytime about anything post op which was very helpful in early recovery. I have seen multiple other 'top' surgeons who made mistakes which caused me to look botched. I finally found people who not only managed to successfully correct the mistakes that past surgeons but who also genuinely care. I could not recommend them highly enough.
Read more
Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Dr Roos and Dr Murthy are both very professional skilled surgeons. They make an excellent team and you are getting 2 experts which makes them unique. They discussed the best way forward for me and were realistic about the results so there were no false expectations. As well as being skilled surgeons the after care they offer is second to none. They set up a WhatsApp group so I could message them if I was concerned anytime about anything post op which was very helpful in early recovery. I have seen multiple other 'top' surgeons who made mistakes which caused me to look botched. I finally found people who not only managed to successfully correct the mistakes that past surgeons but who also genuinely care. I could not recommend them highly enough.
Read more
Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
From start to finish, this experience has been seamless. Rachnu and Jonathan are highly professional, organised, communicative, compassionate and informative. As an anxiety sufferer, I was nervous about Blepharoplasty, however, Rachnu and Jonathan always put me at ease and reassured me. I am so happy with the results, it is one of the best decisions I have ever made, my confidence has gone through the roof and I am constantly getting compliments. I would highly recommend.
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
From start to finish the care I have received with Face Restoration has been outstanding. During my appointments with Dr.Rachna Murphy,I found her to be warm,friendly and professional.She was very clear in what could be achieved and happy to answer any questions I had. When I met Dr.Johnathon Roos on a zoom call the day before my procedure I felt he shared the same qualities and they worked together very well to ensure I was comfortable with the operation I was going to have the following day. The atmosphere during surgery was calm and relaxing and the aftercare has been great, any concerns I have raised have been answered or explained within a short time period. Based on my experience I would be very happy to recommend Face Restoration to anyone seeking to have Blepharoplasty surgery.
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
I met Jonathan Roos following an accident which left me disfigured. He could not have been more available, professional, clear, informative and reassuring at a time when I was fearful and in unknown territory. The injuries were not life changing, but the first hour with Dr Roos was. His breadth of vision put me on the right path. I would consult with him again.
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
I saw Dr Murphy and Dr Roos for an upper blepharoplasty early this year. They are both extremely knowledgable and real experts in their field. They are friendly and warm which immediately put me at ease from our first consultation and also took time to explain the procedure to me and answer any questions I had. The upper blepharoplasty was easy and painless and I had no bruising after. I am very happy with the results. They were very careful to only remove excess skin and not too much (I suffer from Dry eye) so I would have no issues closing my eyes fully. Since then I have continued seeing them for a few other treatments. They are also always very responsive on email or text.
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Extremely professional and caring from the initial consultation to post surgery.
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Following my consultation and operation I was provided with the best care and follow up. When I needed to contact the consultant she was there at the end of the phone and supporting me through the initial healing. Can recommend Face Restoration from start to finish and so happy with my appearance now.
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
From the moment I first met Rachna to the end of my treatment , I found the whole experience wonderful . Both her and Jonathan Roos were extremely professional and attentive . Nothing was too much trouble and everything was explained in full detail. My first visit was lengthy and detailed and also included a fill eye test to ensure my eyes were healthy prior to any surgery. After the bleph procedure it followed recovery with no bruising or pain. I was sent home with full aftercare etc. We were part of a WhatsApp group so always available with immediate replies if I had any questions. They both work as a team so why go to your average cosmetic surgeon when you can have all and more by having occuplasty surgeons . I cannot recommend them enough and we will be back for my husband x
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
From the moment I made my enquiry to the end of my procedure Jonathan Roos and Rachna Murthy made me feel so at ease. I would like to say that they are the most professional and caring drs I have ever had. From my pre-meeting, a WhatsApp group was set up and going forward they constantly kept in touch with me. So if I had any questions etc they immediately replied and also kept in touch with me. I felt no pain whatsoever and the best of it was no bruising which enabled me to go back to work after a few days. None of my clients noticed my stitches which was fab. I would like to mention that I had this procedure done several years ago and I did have bruising etc and although the outcome was good, the experience and care I had this time did not compare. They truly are an amazing team. Why would you not want two drs treating you from start to finish!! What I also found amazing was it was not about taking excess skin off, prior to the procedure a full eye test was carried out to check the condition and health of my eyes to ensure all was good. I never had this before and I know from some of my clients i deal with in my profession they have not had this done before . I would definitely say if you want your eyes done, go to an occuplasty surgeon as opposed to your run of the mill cosmetic surgeons as they are true specialists. Thank you so much to you both and will see you soon for my husband. Xxx
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