Avenues

It was approaching 2 years since we started trying to conceive our third child and we wondered if it was going to happen. After being told we weren’t a priority on the nhs and numerous cancelled appointments we decided to seek private help. From an internet search I found a company called profertility who were fantastic booking me a private scan and other fertility tests including my husband’s sperm test. All results came back normal apart from a low egg reserve for me. We were given IVF options but i just knew it wasn’t right for us. I was beginning to give up hope until Dr Vivienne Hall called me, explaining that she had seen my results and wanted to help. I instantly felt like for the first time that a health care professional wanted to help me. Dr Hall was kind, concise and I felt like I could trust her straight away. I went to see her at her clinic at the avenues in Euston, I felt a special warmth from her and she was also highly professional. The whole team are friendly and sincere. Dr Hall recommended follicular testing and then clomid as medication to help me in my cycle. After putting my trust in her and following all her advice after one month, I found out I was pregnant!! I couldn’t recommend Dr Hall and her team enough, I believe that Dr Hall has made this happen for me and my family, a third child we always wanted. After having 2 daughters, I am now 16 weeks pregnant with a baby boy, it is a dream come true. I believe without Dr Hall’s help, care and support this may not have happened for us. I will be forever grateful.

This was my fifth cycle and the third clinic I have used (I previously was with two VERY reputable clinics). I have done a freeze all cycle, so we are only at the first step of the process, but the care I received was MILES apart from other, older, clinics. Dr Ali Al Chami is attentive and thinks outside of the box (rather than trying to do the same protocol over and over again). There is TRUE continuity of care with the same consultant seeing you for all the monitoring scans. At a personal level, Dr Ali Al Chami is extremely caring and replies to queries, literally, within the hour (a huge difference from previous clinics - this allowed me to RELAX during the cycle). The nurses (Marina and Katie - but generally all of them) are all extremely friendly and helpful. I also came across Dr Joyti for the egg retrieval and she was lovely - was fully briefed on my case (the handover noted must have been good) and I had no side effects after the surgery despite the high number of eggs collected. The embryologists (Rabi, Mady and all the others I have not met) know your individual case and they use top notch tech that is simply not available at other clinics in London (I was surprised to see how accurate the AI they use for monitoring is). The blastulation rate for me was far higher than at the previous two clinics. So far, honestly, could not be happier with the care I received and hope to have success soon. But even if I don’t, the care I received was tailored, compassionate and responsive.

We went through our IVF journey at avenues and immediately felt in safe hands with Dr Ali and all the staff there. It was so inviting, professional, clean and seamless! We thankfully have had a positive test from our time with avenues and doing their fair IVF package. We couldn’t recommend it enough!

Good and comfortable and am happy for the time spent there

All processes and procedures were excellent

I have had a great experience in every way possible at Avenues so far and even though the number of embryos we obtained were not great, I have felt that the whole team has done their best with our case.

I recently went through the egg freezing process, and I’m so, so grateful for the care I received from Dr Ali and his team. Before deciding, I spoke to a few clinics and doctors — but it was with Dr Ali that I felt completely safe from the start. He’s incredibly calm and patient, and takes the time to explain everything, no matter how small or silly the question might seem. You can tell he genuinely cares. Even those little 30-second check-in calls made a big difference — especially when things can feel a bit overwhelming or scary. The whole process went really smoothly, and that’s largely thanks to how supported I felt throughout — by Dr Ali and by the amazing team around him. Huge shout out to Christina, Emily, and the rest of the crew — every single person I interacted with was kind, professional, and created such a warm and reassuring environment. Honestly can’t rate them highly enough!

Very friendly

Great, very personable and informative. The team and Dr Dimitri are so knowledgeable and make things easy for you. Without any unnecessary treatments or blood tests unless they deem it necessary. The clinic itself is well presented and clean. The complete opposite to my previous clinic!

the staff are amazing and I cannot recommend and be grateful for Dr Dimitri and all his team.