6 results found for PSYCHIATRY Clinics in STEVENAGE, HERTFORDSHIRE

Never got back to me to set appointment

I, overall i had help with everything I needed, the therapists were absolutely amazing, my direct therapist was Christina. Her patience and kindness helped me open up, which I find very difficult. I can not thank her enough. All the support workers were exceptional at their jobs and could not help enough if I had an issue at any time. Management was terrible, on more than 3 occasions after being told multiple times, they took little to no action. 1. We, as vulnerable women were placed in a house with a sexually aggressive man, which was ignored and took the clients to take action. He was allowed to make me feel physically unsafe, as a woman who has been previously sexually assaulted, this is unacceptable and I WILL be taking matters further. The vetting process needs to be seriously looked at for the safety of the clients. Again, the support workers were amazing, but obviously, they were not in charge of vetting this man. They should be given relevant information. For their safety as well as ours. This to me is ridiculous and a slap in the face as I trusted I was safe here, which I was not at times. I didn't not pay over 9000 pounds to have more anxiety than I came with, I suffered from nightmares and triggers because of this. i have not told my father yet but will be informing him when I put a written complaint to head office. I will be reviewing liberty house on line and will be including this. 2. Bullying. I have seen the bullying ignored after multiple complaints from clients. On one occasion, a client was so badly scared, he tried to walk into the road, he then left shortly after, leaving his clothes in his room. The man that was involved was not even warned as it could have meant he couldn't go on to his next arranged housing, the second situation of bullying I have Continued to witness, even today was a young woman that has had MANY incidents of causing arguments, caught in lies and made the house a toxic environment, has had nothing taken against her. She is still here and I'm worried the effect on the new clients of this house. Clearly, the money is more important than the safety and mental health of your clients. Another thing I will be taking further. All that matters is the money liberty house makes, this is also seen in the quilty of the food, tesco basics, shopping lists by clients ignored. Food preferences ignored. absobltly ridiculous for the price I payed.