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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
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24-25 Hand Court, London, United Kingdom, WC1V 6JF
I had an excellent impression. Nice and friendly team. I left feeling confident and well-informed. Highly recommend!
4.90
636
patient reviews
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1 Welbeck St, Marylebone, London, London, United Kingdom, W1G 0AR
very well run place with excellent staff
4.86
276
patient reviews
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33 Grosvenor Place, Belgravia, United Kingdom, SW1X 7HY
My experience at the Cleveland Clinic was exemplary. There was nothing not to like. Every member of the team that I encountered; from porters , receptionists, booking in clerks, auxilliaries, nurses, doctors and surgeons were completely focused on my well being. The evironment and facilities were welcoming, clean and everything I could possibly require was available. Nothing was too much trouble 24/7. During my treatment at the clinic I managed to lose a pendant and my wedding ring on different occasions! Unbelievably both were found, only because the staff cared to listen and then went out of their way to search and find them. Amazing and truly exceeded all expectations.
4.92
102
patient reviews
Verified profile
Floor 15, Thames View, Fulham Palace Road, London, United Kingdom, W6 8RF
I had the best experience in my life, the first time as a patient in Charing Cross hospital. I can’t find anything negative in this hospital, the staff nurses, doctors, consultants, domestic staff members, cleaners, waitresses, everyone which contributed to my care, was absolutely amazing, professional, friendly, supportive kind people. I can’t thanks enough for all the efforts was put for me, I appreciate all of you for your professionalism!!!!
4.70
321
patient reviews
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Chenies Mews Imaging Centre 69-75 Chenies Mews, London, United Kingdom, WC1E 6HX
Made sure my scan was done despite gadgetRon problems
4.92
180
patient reviews
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Sydney Street, London, United Kingdom, SW3 6NP
The reception from Andre and Shabana set the tone and calmed us in a stressful situation
4.85
48
patient reviews
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5-10 Beaumont St, London, United Kingdom, W1G 6AA
Excellent in every respect. Only visited for a short outpatient appointment.
4.83
3479
patient reviews
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1 Welbeck Street, London, United Kingdom, W1G 0AR
Excellent. Well organised, friendly and efficient
4.90
65
patient reviews
Verified profile
68 Harley Street, London, United Kingdom, W1G 7HE
A professional service
4.95
555
patient reviews