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Complex Spinal Disorders Wandsworth
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Verified profile
15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
Verified profile
St Johns Wood, London, United Kingdom, NW8 7JA
Always a good experience at HCA and the Wellington Hospital. Staff very professional and friendly. Facilities are clean and comfortable.
4.67
2581
patient reviews
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60 Grove End Road, London, United Kingdom, NW8 9NH
Excellent
4.73
3701
patient reviews
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Chelsea Bridge Road, London, United Kingdom, SW1W 8RH
The operation on my left wrist had to be delayed by a few hours because a previous patient had overrun but the hospital ensured that this was not much of an inconvenience to me. Nursing and care and all staff of a very high standard.
4.74
1858
patient reviews
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35 Weymouth Street, London, United Kingdom, W1G 8BJ
Faultless, kind staff and speedy wait times.
4.73
2674
patient reviews
Verified profile
164-178 Cromwell Rd, London, United Kingdom, SW5 0TU
Excellent in both cases
4.81
1169
patient reviews
Verified profile
53 Parkside Wimbledon, London, United Kingdom, SW19 5NX
Generally very satisfied with service and treatment.
4.80
636
patient reviews
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St Thomas Street, London, United Kingdom, SE1 9BS
Very good, professional, clean and timely
4.78
3576
patient reviews
Verified profile
27 Tooley Street, London, United Kingdom, SE1 2PR
All staff members were friendly, attentive and welcoming. My room was exceptional and everything was very quick and efficient.
4.79
4334
patient reviews
Verified profile
20 Devonshire Place, London, United Kingdom, W1B 6BW
I found the experience very good indeed.
4.86
1347
patient reviews