62 results found for CERVICAL (NECK) SURGERY Clinics in CUSTOM HOUSE, NEWHAM

just like going to a hotel, many people all friendly and helpful

Impeccable service, start to finish.

The nurse that was assigned to me was amazing she was an absolute angel and so caring and light hearted it really rounded off a great experience.

Good hospital ,no cancellation for appointments, friendly stuff , appointment waiting time is good compare with other hospitals .

A positive and reassuring experience.

The staff were super friendly, especially the receptionists and the nurses. There was construction going on every time we were visiting, which was a little noisy.

The building was clean and easy to find. Staff were super friendly and helpful

It provided excellent patient care.

Everything was as you would’ve expected in a private hospital nothing more nothing less

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.