60 results found for SPINAL STENOSIS Clinics in CUSTOM HOUSE, NEWHAM

just like going to a hotel, many people all friendly and helpful

Good hospital ,no cancellation for appointments, friendly stuff , appointment waiting time is good compare with other hospitals .

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

I would like to praise Natasha. You will see on my record that I have had over 25 scans. I know what takes away my worries and helps me. Natasha's attitude and help to manage my worries and to listen to me made it easier. I would recommend that she shares her attitude approach to colleagues but also other scans in London. You all are leading this. Trust me as a patient with over 5 years of scans with you and Ch. Mews. Thank you.

It provided excellent patient care.

Efficient and timely, almost no wait time which is always appreciated!

My experience was top of the line - excellent!

Extremely satisfied with the care at KEVII [ both as outpatient and inpatient] . Buildings are clean and comfortable. Staff makes the difference, everyone is very friendly and tries to be there for you. Scheduling of all appointments is also well managed. Very supportive also with the admin side of process, especially when you have a "difficult" insurance ! Considering how many times I have to visit a certain department at the KEVII , it is a relief that when I go there I know i will find friendly faces and a comfortable environment, which makes the whole medical experience less daunting.

I had a positive experience of my surgery and stay. The hospital is lovely very comfortable and clean. Certainly made a stressful time for me much easier. The nursing staff that cared for me were wonderful. Including the intensive care team who were truly amazing. I felt so safe and that the nurses genuinely cared and did everything they could to keep me comfortable. The surgical team were great at keeping me calm and talking me through what was happening. Would recommend treatment here.

I was treated professionally and courteously by everyone I dealt with. If there were delays with appointments these were explained to me.