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Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I booked an orthopedic appointment by phone for my son after he injured his leg. After a long wait at registration, I was informed that my insurance does not cover this specific orthopedic doctor, even though my insurance is covered at this medical center and covers all other doctors. I was later told that the issue is that the doctor is new and his insurance paperwork is not yet completed. This is an internal administrative issue and should not affect patients. The doctor is actively working at the medical center and seeing patients, yet my son was refused consultation unless I paid cash. No one informed me of this issue during the phone booking. The staff’s attitude was unprofessional, unhelpful, and lacked basic courtesy or apology, despite my son being on a wheelchair and in need of urgent orthopedic care. Even after being seen by a Family Medicine doctor and advised to consult an orthopedic specialist, registration still refused to allow access to the orthopedic doctor for the same reason. This experience shows poor communication, mismanagement, and lack of patient care, and caused significant stress and inconvenience. I am extremely dissatisfied and expect this matter to be addressed to prevent it from happening again.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

We have been visiting Dr Anil Kumar for over a year now & have always had a good overall experience. That said this feedback is not any Reflection on Dr Anil but of the other staff we encountered. Firstly at Registration Nibras & Abdul could not find our Sukoon Insurance on our UAE ID despite our insurance been renewed till 31Dec2026, after waiting for about 45 minutes eventually resolved by Riaz. Then we went to get Our Parameters checked where we encountered a very rude, unprofessional, unpleasant Nurse Laxmi who kept speaking derogatory in her Language about Me & My Husband whilst checking Our Blood Pressure etc. She has No Compassion or any Reassuring Qualities that a Nurse should have. She was downright Rude & she should not be dealing with Patients. We were appalled by her behavior & service received by this Nurse who shouldn’t be this Noble Profession. She does not have any integrity, ethics or morals of a Nurse & this reflects very badly on Prime Hospital. After this horrible experience If we do come back to your Hospital it will be because of a Good Dr like Anil Kumar. We would appreciate if the Management would sincerely adress Our Concerns with the relevant Staff.

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

This is the second time I’ve undergone a dental procedure with Dr. Sanjay, and without hesitation, I can say he is the best dentist I’ve had in the UAE. I’ve been working here for over a decade, and for most of that time, I avoided dental procedures altogether because of several bad experiences in the past. Despite the advanced facilities, I often felt that many dentists were not properly trained, and that fear stayed with me for years. That changed after my first visit with Dr. Sanjay. For the first time, I felt confident, safe, and genuinely cared for as a patient. His skill, professionalism, and attention to detail completely restored my trust. That experience alone was the reason I came back and why I chose Prime Medical BurJuman Mall branch again. Dr. Sanjay didn’t just treat my teeth; he changed how I feel about dental care in the UAE. Special kudos as well to his nurse, Leena! She was very professional and kind as well.

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

My OB Gyne doctor is ok but there’s really an issue with the waiting time and they are not following the scheduled appointment. I waited for a long time just to get checked. I arrived on time for my 8:20 PM appointment but the nurse let me in after 9PM and when it was my turn they were all in a hurry as it was probably near the closing time. Many times I have visited for my checkup and I always wait for a minimum of 30 minutes past my scheduled appointment which is ridiculous. What is the point of booking in advance if they are not going to follow the timing. I come on time for my appointment but I always get frustrated from waiting long time. I am pregnant and it stresses me out. Hoping to see some improvement when it comes to managing patient’s schedule especially they are dealing with pregnant women.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Prime Medical for an emergency consultation for severe migraine and was attended by Dr. Shipra. From a clinical standpoint, her approach was thorough, well-structured, and highly professional. She demonstrated strong diagnostic acumen, promptly assessed the condition, and initiated appropriate management without delay. Throughout the process, she maintained clear and precise communication, ensuring that all necessary interventions were carried out efficiently. Her calm demeanor under pressure and adherence to sound clinical judgment were particularly reassuring in an emergency setting. I sincerely appreciate the quality of care provided and would confidently recommend Dr. Shipra for her clinical competence, professionalism, and patient-centered approach.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

This is the first time we experiencing very bad customer service from Prime, not a delay, not caring the patients, not considering the value of time for any patient. the consultation itself taken time, after that we had to wait for more than 45 minutes till nobody came to give the nebulization for my daughter, I had to leave the clinic without taking treatment. The nurse mentioned you go and tell the reception not register more customers as there is crowd, which they are not able to manage. They are not well-versed to how to handle the crowd and provide customer service, better you change the nurses who are not good enough to handle the crowd, or you manage the appointments the way they can manage.

Advanced Care Oncology Center

Imaging (Scans), Oncology

This is the second time that we visited Advanced Care Oncology Center for a PET Scan for my wife. Our experience has been extremely good in both occasions. While all the team members at Advanced Care Oncology Center have been extraordinarily kind and supportive (from walking into the facility to registration to medical support etc.), I must mention Ms Liz who made us feel comfortable and relaxed. Above all, I had the opportunity of meeting Mr Basheer (Managing Director) of Advanced Care Oncology Center. He is an outstanding gentleman. His warmth and kindness is exemplary. I pray to the Ever Merciful Almighty that He may bless Mr Basheer and the full team at Advanced Care oncology Center 💕

Dr. Wisam Ismail

Breast Surgeon

Dr. Wisam Ismail is an excellent physician. His bedside manner and overall patient care is exemplary. In the most difficult of situations, scary health journeys, he manages to metaphorically hold your hand by explaining every step in detail. He is patient and open to questions and concerns and very clear and concise with his responses. He always considers your personal circumstances and volunteers information and support. My sister and I were very grateful to have such a doctor during an incredibly difficult time. We would recommend him to Everyone!

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

The experience at the primary medical center today was not satisfactory. We waited for over an hour for approval for my wife’s blood test, but the approval never came. As a result, our time was wasted. When we approached the staff, they attempted to contact the concerned department via a landline for approval; however, there was no response, as no one answered the calls. I also tried calling multiple times without success. Ultimately, the entire visit was spent waiting for medical approval, making the overall experience disappointing

Dr. Daria Fedorenko

Obstetrician & Gynaecologist

Dr. Daria Fedorenko (Specialist Obstetrician and Gynecologist) was incredibly kind and attentive. She listened carefully, answered all my questions, and made me feel at ease throughout my visit. I've never felt more comfortable discussing my health concerns. Highly recommend! It was easy to schedule an appointment with Dr. Daria, she helped me with that. The treatment that I received gave amazing results in a really short time, which usually took me longer with other doctors. Dr. Daria Fedorenko is a true GEM in Gargash Hospital.

Dr Sanjay Kumar Kapoor

Orthopaedic Surgeon

I would like to thank Dr. Sanjay Kapoor for his great care. He is friendly and kind, and he treats his patients with dedication. My daughter fractured her ankle twice, and each time he treated her very well. His support and kindness gave us comfort and confidence during her recovery. Thank you once again, Dr. Sanjay Kapoor

Dr. Ahmed Ali Alnaggar

ENT Surgeon

الدكتور أحمد علي النجار استشاري أمراض الأنف، الأذن، الحنجرة، الرأس، العنق وجراحتها... تعامل جدا راقي واحترافية في العمل تخليك تطمئن إنك بين أيدي أمينه. وشكر خاص للممرضة الراقية Duena Charles و Midhu على اخلاقهم العاليه والصورة الممتازة التي يقدمونها للمرضى في مستشفى القرهود

Elsa El Sangari

Physiotherapist

Again Elsa is a top notch physiotherapist who knows her job very well. She quickly detects the issue at hand and finds pertaining remedies fast ! She is pleasant and professional and most of all efficient . I always recommend her to my friends & family .

Dr. Andoni Diaz

Family Doctor

I visited Dr. Andoni Diaz today for the flu and had an excellent experience. He is incredibly caring and passionate, and he immediately put me at ease. I truly felt listened to and well taken care of. Highly recommend him .

Dr Adnan Syed Dastgir

General Practitioner

Syed Adnan Dastagir is a highly professional individual with a strong sense of empathy. He communicates clearly, listens with patience, and handles situations thoughtfully, making others feel understood and valued.

Dr. Achraf Hejazi

Ophthalmologist

I sincerely thank Dr. Ashraf for his excellent and compassionate care during my accident injury treatment at Prime Medical Center. His professionalism and kindness are truly appreciated.