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Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

My appointment was scheduled at 8:45 PM. Upon arrival, the male Filipino staff at the reception was on his phone and took around two minutes to notice me before directing me to the second reception for the Pulmonology Department. The doctor consultation itself was satisfactory. However, the nurse appeared to be in a hurry, likely due to shift ending, and I was instructed to go to another clinic for my nebulization. While I understand shift constraints, the transition was not handled well. At the second reception, the male Indian staff was rude when I asked where I could have the nebulization. He questioned me about who my nurse was—something I would not reasonably know, as nurses are not introduced to patients as they are in other hospitals. When I explained this, he simply told me to “go there and find a nurse myself,” which was unprofessional. When I eventually found a nurse, she administered the nebulization but left me unattended, instructed me to stay for 10 minutes, and told me to turn the machine off myself. She did not check on me again. During the treatment, the hose disconnected because it was not properly attached. Fortunately, I knew how to fix it myself. Overall, the experience reflected poor service, lack of coordination, and inadequate patient care, particularly from the reception and nursing staff. I hope this feedback helps improve patient experience moving forward.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Dear Prime Services Team, I am writing to express my disappointment with the service I received during my recent visit. I had an appointment for my child scheduled at 7:40. Due to personal reasons, I informed your staff in advance that I would be coming as a walking customer. Despite arriving on time, several patients who came after us were allowed to see the doctor before my child. As a result, my wife, my child, and I had to wait for almost one hour before being attended to. This situation was extremely inconvenient, especially with a child. Additionally, I noticed that only one staff member was handling customer service at that time, which led to a very long waiting queue and added to the delay. Overall, the poor queue management and limited staffing made the experience very unpleasant. I believe the management needs to seriously review and improve the appointment handling and customer service process to avoid such issues in the future I hope you will take this feedback seriously and work towards improving the quality of service.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

​"I cannot recommend Dr. Vishal at Prime Medical Center highly enough. Finding a doctor who combines high-level clinical brilliance with a genuinely warm personality is rare, but Dr. Vishal excels at both. ​From the moment you walk into his clinic, his friendly and professional demeanor immediately puts you at ease. He takes the time to listen patiently, never rushes the consultation, and explains complex medical issues in a way that is very easy to understand. ​What makes him truly special is how clever and thorough he is with his diagnosis. He doesn't just treat the symptoms; he looks for the root cause with incredible precision. His expertise in ENT is evident, and his approach to treatment is both modern and effective. ​If you are looking for an ENT specialist in Ajman who is exceptionally skilled, empathetic, and genuinely cares about his patients' well-being, Dr. Vishal is the one to see. Prime Medical Center is lucky to have such a dedicated professional!"

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

My appointment was scheduled at 6:40 PM. Due to traffic while traveling from Sharjah to the clinic, I arrived slightly late at 6:55 PM. A male nurse did not allow me to directly see the doctor and advised me to wait for one hour. When I eventually saw the doctor, I was asked to undergo an X-ray. After the X-ray, I had to wait again for approximately 20 minutes. The doctor informed me that everything looked fine and prescribed a gel to apply along with painkillers. However, I am concerned because I am still experiencing shoulder pain, and I am unsure why the pain persists if everything appears normal. Additionally, the male nurse informed me that physiotherapy approval would take approximately three days.

Dr. Ubaid Shah

Neurologist

Since being under the care of Dr. Ubaid Shah, our son has shown a remarkable improvement in his epilepsy. Dr. Shah was able to find the right treatment for him, which has made a huge difference in his quality of life and in ours as a family. We have regular check-ups, and Dr. Shah is always extremely attentive, caring, and accessible whenever we have needed him. He takes the time to listen, explain, and reassure us, which means more than words can say. Although this journey has been very challenging, we have always felt fully supported as a family. We are deeply grateful for Dr. Shah’s dedication, professionalism, and genuine compassion. We couldn’t ask for better care.

Dr Saumya Srivastava

Obstetrician & Gynaecologist

We were looking for a doctor who is concern and very caring to patients. We were looking for an OB doctor who is very knowledgeable and professional. We were looking for a doctor who knows what she's doing. We are so blessed that we've found Dr. Saumya Srivastava as she has all the above characteristics of the doctor that we are looking for. She is very kind and friendly to her patients. We will definitely recommend her to our friends and family. Thank you Dr. Saumya, May God bless you always and your family.

Dr Nazik Albadawi

Paediatrician

I had an excellent experience with Dr. Nazik Albadawi. She is extremely professional, kind, and attentive, and she truly takes the time to listen and understand her patients’ concerns. She explained everything clearly and made me feel comfortable and reassured throughout the visit. Her approach is both knowledgeable and compassionate, which makes a big difference. I highly recommend Dr. Nazik to anyone looking for a doctor who genuinely cares about her patients and provides high-quality care.

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

I was with my husband, I am pregnant and staff at cash counter Fahad Palekar was very rude and disrespectfull, he was literally shouting at us for not being available when token came we requested him as we had multiple appointments and there was rush. So we sat on other side it took a while to come till cash counter . Moreover the cashier showed us his batch to go ahead and put complaint . He need to be polite with patients. This was raffle surprising and not at all acceptable behaviour

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I am extremely grateful to Prime Medical Hospital for the excellent care I received during the birth of my baby. From admission to discharge, the entire experience was handled with professionalism, compassion, and efficiency. The doctors, nurses, and support staff were incredibly kind, attentive, and supportive, making me feel safe and well cared for at every step. Thank you to the whole Prime Medical Hospital team for making my childbirth experience positive and memorable.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

All staff are very friendly and professional. Doctors are VERY busy and my doctor spared max 7 mins for me, she didn’t tell me anything-what to do or not to do- unless I’ve asked. Noone asked about my other conditions or if i am using any medicine etc. She said she would call me the same day after my blood test and xray results and noone called me. I’ve called the day after only finding out that the doctor is off.

Health Connect Clinic

Cosmetic (Aesthetic) Medicine, Dentistry, + 14 more

Since 2025, Health Connect has been our go to clinic for our family. The staff is humane and courteous and always go out of the way to serve. The Doctors are assuring and take great care with wonderful bedside manners! Grateful for the care and would highly recommend for anyone looking at holistic or specialist medical care.

Dr. Randa Ahmed

Paediatrician

Thank you so much, Doctor, for all your support, care, and dedication. We truly cannot thank you enough for everything you have done for our son. Your patience, kindness, and professionalism made a huge difference, and we are very grateful to have you as his doctor. 🌹🌹🌹🌹

Dr. Rabab Zaidi

Dentist

I was recommended Dr Rabab from a friend for a wisdom tooth extraction and I'm so glad I listened ! From her calm and reassuring manner, to her very steady , light hands , I couldn't have been happier with my extraction experience.

Dr. Ahmad Khasati

Dentist

السلام عليكم … اود ان اشكر الدكتور احمد خساتي على حسن تعامله وتذكيرك بمواعيدك اول بأول في كل مره وانا من المراجعين مع الدكتور اكثر من 7 سنوات ولم ارى منه سوا حسن التعامل والعلاج الازم لسناني….🤝

Dr. Murad Awam Abdunabi

Orthopaedic Surgeon

Dr Murad had a lovely manner to him. He listened to my symptoms, assessed my foot and give detailed feedback and explanations as to what the issues where and a plan on what to do next.

Dr Suhail Muhammad Marfani

Internal Medicine Doctor

The Doctor and Nurse attended me in a friendly manner. Examined me accordingly and prescribed the medication which will control my diabetes. Highly appreciate their services. Thank You.