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Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I went to the clinic Wednesday night after work as I was having trouble breathing, colds, headaches and had some chest pain that day and numbness on the gums. Doctor did some tests but before the results even arrived he said probably iron deficiency and B12 deficiency. Something about gastrtitis and allergies. He prescribed meds for gastritis, allergies, and then paracetamol. Told me to come back Friday to discuss test results since he’s not working on Thursday. Thursday morning, I woke up worse than the day before and had to take a sick leave. Thursday was when the results came but still no diagnosis from the doctor. I came back Friday as he asked. He said iron deficiency hence the iron supplements and also mild bronchitis but no need for antibiotics just cough syrup. When I asked for a sick leave certificate he said he can’t give one for Thursday, only Friday. Does that make sense?! He knew I was sick Wednesday night. That’s when I did the tests. He can confirm I’m still ill Friday. What do you think I was doing Thursday?!? Pilates?!? Of course, I was sick then! And he’s the one that told me not to come Thursday. Not even the end of it. He also did not discuss anything about the gastritis or the B12 deficiency he mentioned. No explanation. Worse still, the sick leave certificate that I had to pay AED 80 for does not mention the mild anemia and mild bronchitis even though he has prescription for them! The sick certificate only says common cold and cough! Ridiculous. And when I brought this up to nurse and reception— no help whatsoever.

Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I booked an orthopedic appointment by phone for my son after he injured his leg. After a long wait at registration, I was informed that my insurance does not cover this specific orthopedic doctor, even though my insurance is covered at this medical center and covers all other doctors. I was later told that the issue is that the doctor is new and his insurance paperwork is not yet completed. This is an internal administrative issue and should not affect patients. The doctor is actively working at the medical center and seeing patients, yet my son was refused consultation unless I paid cash. No one informed me of this issue during the phone booking. The staff’s attitude was unprofessional, unhelpful, and lacked basic courtesy or apology, despite my son being on a wheelchair and in need of urgent orthopedic care. Even after being seen by a Family Medicine doctor and advised to consult an orthopedic specialist, registration still refused to allow access to the orthopedic doctor for the same reason. This experience shows poor communication, mismanagement, and lack of patient care, and caused significant stress and inconvenience. I am extremely dissatisfied and expect this matter to be addressed to prevent it from happening again.

Dr. Arlene Cooke

Psychologist

Dr Arlene is truly amazing. I don’t quite have the words to describe the positive impact she has had on my life over the past year. From our very first session, she was approachable, understanding, and professional, creating a safe environment where I felt comfortable sharing my most difficult thoughts and emotions. Building rapport with her felt natural. I especially appreciate how she explains the 'why' behind our work, outlining the path ahead whenever she assigns tasks. Her clinical competence is evident; she provided me with an accurate diagnosis early on and guided me through the next steps, including medical referrals. Even while I was traveling, she remained flexible, fitting me into her busy schedule via Zoom. I highly recommend her to anyone navigating anxiety, depression, or emotional regulation.

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

My OB Gyne doctor is ok but there’s really an issue with the waiting time and they are not following the scheduled appointment. I waited for a long time just to get checked. I arrived on time for my 8:20 PM appointment but the nurse let me in after 9PM and when it was my turn they were all in a hurry as it was probably near the closing time. Many times I have visited for my checkup and I always wait for a minimum of 30 minutes past my scheduled appointment which is ridiculous. What is the point of booking in advance if they are not going to follow the timing. I come on time for my appointment but I always get frustrated from waiting long time. I am pregnant and it stresses me out. Hoping to see some improvement when it comes to managing patient’s schedule especially they are dealing with pregnant women.

Dr Aqeel Farooque

Endocrinologist, Paediatrician

Dr. Aqeel Farooque is an outstanding and highly professional doctor. I was concerned that my son might be experiencing early puberty, and Dr. Aqeel carefully reviewed all the required tests and imaging with great attention to detail. He discussed everything thoroughly, asked very precise and thoughtful questions, and addressed all my concerns clearly. What I appreciated most was his calm and reassuring approach. He explained the findings in a clear and professional way and thankfully reassured me that my son does not have any health issues. His knowledge, accuracy, and genuine care truly stand out. Dr. Aqeel is extremely knowledgeable, attentive, and compassionate. I felt fully supported and confident in his opinion. I highly recommend him to any parent seeking expert guidance in pediatric endocrinology.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

This is the first time we experiencing very bad customer service from Prime, not a delay, not caring the patients, not considering the value of time for any patient. the consultation itself taken time, after that we had to wait for more than 45 minutes till nobody came to give the nebulization for my daughter, I had to leave the clinic without taking treatment. The nurse mentioned you go and tell the reception not register more customers as there is crowd, which they are not able to manage. They are not well-versed to how to handle the crowd and provide customer service, better you change the nurses who are not good enough to handle the crowd, or you manage the appointments the way they can manage.

Advanced Care Oncology Center

Imaging (Scans), Oncology

This is the second time that we visited Advanced Care Oncology Center for a PET Scan for my wife. Our experience has been extremely good in both occasions. While all the team members at Advanced Care Oncology Center have been extraordinarily kind and supportive (from walking into the facility to registration to medical support etc.), I must mention Ms Liz who made us feel comfortable and relaxed. Above all, I had the opportunity of meeting Mr Basheer (Managing Director) of Advanced Care Oncology Center. He is an outstanding gentleman. His warmth and kindness is exemplary. I pray to the Ever Merciful Almighty that He may bless Mr Basheer and the full team at Advanced Care oncology Center 💕

Dr. Hamed Abbasi

Ophthalmologist

For several years, because of a temporal lift surgery I had with another surgeon, my eyelids had a very obvious anatomical problem that looked quite unnatural. No surgeon was willing to correct it. However, two weeks ago I had Blepharoplasty with Dr. Hamed Abbasi. The result is beautiful and completely natural. Even though only two weeks have passed, there are no visible suture marks and none of the unnatural eyelid anatomy that had bothered me for years. The procedure itself was very quick, performed in the shortest possible time and with great precision. My recovery period was also very short and easy. I highly recommend Dr. Hamed Abbasi.

First Psychiatry Clinic

Psychology, Psychiatry

I want to say thank you from my heart. Today I was in a very bad situation and feeling a lot of anxiety and stress. I also don’t have money, but when I called you and asked for help, you were kind to me and you helped me. You did not say no. Your kindness made me cry because it reminded me that there are still good people in this life. Your help today really meant a lot to me, and it came at a very important moment. I am truly grateful for your support and understanding. Thank you so much for everything you did for me. May Allah bless you all for your kindness and compassion. With sincere thanks

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dr. Denisse is a well-rounded professional doctor. He discussed matters with my health and laboratory results very well, in such a level that I am fully understand it. This doctor is very compassionate to all her patients you can fell him during every conversation. He speaks clear enough and he entertainment my questions and clarification. He don't felt hurry even though there is a lot of patients queue he will ensure that your time visiting him is make you comfortable despite of sickness. I visit some Filipino doctor but I can fully attest that Dr.Denisse is best.

Dr Mays Aljbori

Dentist

The dentist and staff were amazing with our baby and my husband! 😊 So gentle, patient, and professional. Really appreciate the care and attention everyone received. Thanks for making it a positive experience for the whole family!😊 They made the experience so smooth. - We’re really happy with the care and attention our baby received. Thanks for making it a positive experience! - The clinic is so welcoming and kid-friendly! 👍 Great job making our baby feel comfortable. - Appreciate the clear explanations and care taken with our baby’s teeth. Thank you!

Prime Medical Center Ajman

Cardiology, Dentistry, + 11 more

Dr. Hussein is a highly professional and respectful physician. He demonstrates excellent communication skills, listens carefully to patients, and explains medical information clearly and thoroughly. His calm and attentive approach helps patients feel comfortable and reassured during consultations. He shows strong dedication to patient care and maintains a high standard of professionalism at all times. Overall, Dr. Hussein is a reliable and trustworthy doctor, and I highly recommend him based on my experience.

Dr. Murad Awam Abdunabi

Orthopaedic Surgeon

I was excited to get an appointment with Dr. murad, but then was disappointed with the lack of care and the lack of treatment choice explanation.. made me feel like I’m bothering him by asking “why this treatment” and “did you study my Xrays and MRI”. Definitely not the type of health care provider needed when treating a life changing injury. Definitely was friendly and welcoming when receiving me in the room when we first met.. just saying.

Dr. Ubaid Shah

Neurologist

Dr. Ubaid Shah is an excellent and compassionate clinician. My child has been suffering from autoimmune encephalitis, which affected his behavior and skills, and I am deeply grateful for his internationally benchmarked treatment, dedication, and constant support. His outstanding clinical expertise, combined with strong research insight, truly makes a meaningful difference. Highly recommended.

Dr. Ahmed Daabis

Neurologist

He was super helpful, directed me easily to the right place with the right understanding to my condition.. listened to what i had to say then explained why this might not be the best option for me, and what he would personally do if he was in my place. Came to better understanding of my condition and how i should proceed with my lifestyle, overall very professional yet very friendly.

Dr. Mohammad Seddiq Faghih

Vascular Surgeon

I visited Dr. Seddiq with severe shoulder pain, and I was extremely satisfied with the care I received. He treated me with a high level of professionalism and expertise. After the treatment, my pain was significantly relieved, and I fully regained my shoulder function. I truly appreciate his excellent care and would highly recommend him.