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Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Please keep in mind that my rating has nothing to do with the staff and doctors that attained to me during my visit. My bad experience was after my visit, I paid for my sick leave which usually take less than 5mins to receive once you’ve made the payment to MOHAP. Once I left the hospital I waited till the evening around 6pm I call the customer service the Asian guy ( Indian) who picked my called told me it takes 24hr and he seems not wanting to assist, once I told him that I often apply it by myself and told him about the time frame he said he will check with the clinic and get back to me. Came back to me and repeated himself and I did the same, the he didn’t have anything else to say but to transfer me to the clinic. Fast forward to the clinic I spoke their supervisor on duty VERY UNPROFESSIONAL sanja or sajav… I forgot her name too she told me it takes 24hr and the guys at the clinic already informed it takes 24hr, I told her I often apply it by myself and it doesn’t take that long and she told me it has been apply they are just waiting to receive it. I told her she was wrong with MOHAP once the payment is received you instantly receive a notification has been approved then your sick leave follow. She told me she has to check with the nurse, I told her it’s not the nurse applying for the sick leave you’ve a particular staff that does that. Then I knew something wasn’t right, I told her if it has been applied send me the Application Number I’ll verify it on my end she said she doesn’t hav access to it she will ask and get back to me. I waited for and hour and I decided to go to the clinic. On arrival to the clinic I met Mosiz very nice guy and always assist me and my family, I explained to him the situation and he came back to saying wait 5mins you’ll get your sick leave. And guess what they had not applied for it as i thought, mind you my state Dr Avinesh said I need to have a bed rest not to strained my thigh and I had to come all the way to the clinic just for them to apply a sick leave I had paid since morning. If that supervisor was professional she would have just been honest with me and I would have known what to say to my company once they asked for the sick leave. But she thought she is so smart. I’m really pissed and disappointed.

Dr Saumya Srivastava

Obstetrician & Gynaecologist

My overall experience at the hospital was good. The doctors explained my condition clearly and monitored me closely after my C-section, especially when I developed high blood pressure postpartum. The nurses were supportive and responsive when I needed help.Waiting times could improve, but I felt safe and well cared for. I would recommend this hospital to other mothers, especially those with pregnancy complications. But would like the nurses team to always try to stop the timer after the drip is finished.This is because after my c section, when the drip is finish and i call them to come and remove it, they would respond quickly but after each 2 Minutes it keeps making the same sound and interrupting my sleep and that of my baby, but when I call second time they would take a longtime to respond thus my resting after delivery wasn't the best.I would recommend to always remove the timer after the drip is finished. Some communications gaps could also be improved for example when Dr Naval had emergency, I was called to cancel my appointment,and was told when ever another doctor is available they would called me to book another appointment but I didn't get any. So I had to reach out my lovely doctor Saumya to refer me to another specialist. My OB doctor Saumya provided excellent care. She was attentive, professional, and explained every step of my treatment clearly. I felt well monitored and supported, especially during my postpartum complications. Her assistant was polite, caring, and very helpful during visits. The teamwork between them was impressive, and I felt confident in the care I received.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I am writing to express my disappointment with the service I received at the lab during my recent visit. I was informed that I would need to wait approximately 30 minutes, as I would be accommodated in between scheduled appointments. I understood this and agreed to wait. However, I ended up waiting for almost two hours while experiencing significant pain in my lower abdomen, which was the reason for my clinic visit. During this time, I was instructed to drink a large amount of water and continued waiting in discomfort. Despite the staff being aware that I was in pain and seeing my condition, I was repeatedly ignored and not given any updates or assistance. I understand that clinics can be busy, but waiting for such an extended period while in pain, without proper communication or consideration, was very distressing. I am extremely disappointed with the level of care and service provided. I hope this feedback will be taken seriously and used to improve patient care in the future.

Dr. Arlene Cooke

Psychologist

Dr Arlene is truly amazing. I don’t quite have the words to describe the positive impact she has had on my life over the past year. From our very first session, she was approachable, understanding, and professional, creating a safe environment where I felt comfortable sharing my most difficult thoughts and emotions. Building rapport with her felt natural. I especially appreciate how she explains the 'why' behind our work, outlining the path ahead whenever she assigns tasks. Her clinical competence is evident; she provided me with an accurate diagnosis early on and guided me through the next steps, including medical referrals. Even while I was traveling, she remained flexible, fitting me into her busy schedule via Zoom. I highly recommend her to anyone navigating anxiety, depression, or emotional regulation.

Dr. Luciano Nardo

Fertility Doctor, Obstetrician & Gynaecologist

I am extremely grateful for the excellent care and guidance provided by the doctor. He patiently answered all our questions and always explained everything with great concern and positivity. His approach was very reassuring and gave us confidence throughout the treatment. The entire staff was very supportive, well-organized, and efficient. Even though we had a language barrier, we never felt any difficulty at any stage. We received timely updates through messages, emails, and phone calls, and all appointments and meetings were arranged smoothly. I traveled from abroad for the treatment, and I found the doctor to be highly trustworthy and professional. All my concerns were addressed clearly, and I am very happy to have achieved positive results in the very first attempt.

Miss Marissa Fernandez

Physiotherapist

I am incredibly grateful to have found Marissa as my pelvic floor physiotherapist. From the very first session, she has genuinely enlightened me—not only through her depth of knowledge, but through the way she educates, reassures, and truly listens. Her bedside manner is impeccable; she has a rare ability to make you feel completely comfortable, supported, and understood while remaining highly professional and thorough in her care. Marissa approaches her work with such compassion and intention, and it’s clear she deeply cares about her patients as people, not just cases. I feel fortunate to be under her care, and I cannot recommend her highly enough.

Dr. Ali Kassem

Cosmetic Doctor, Plastic Surgeon

Most recently I have started a microneedling package with skin boosters as recommended by Dr. Ali for my specific needs . We have come up with a plan according to my personal needs and areas for treatment. I routinely consult with Dr. Ali for any concerns and we develop a plan to address my specific issues. He is always honest, kind, and very professional and knowledgeable about the products and treatments. I love that he explains thoroughly about the difference between treatments, what he thinks is best for me, and why. I’ve come to fully trust Dr.Ali and am so happy to have finally found someone who tryly has my best interest in mind.

Dr Shouku Dental & Implant Clinic

Dentistry

I’ve had an amazing experience with dr shouku. He’s very committed to his work, which is clearly visible in the service provided. Dr. Shouku is the only person I would blindly trust with my teeth. The staff is also very friendly and welcoming. I would definitely recommend the clinic and Dr. Shouku. I plan on getting Invisalign done by him and so far I’ve had my Invisalign consultation, where I was shown what my teeth would realistically look like after the procedure using the itero machine. He customized the results to make it my dream smile and to make my dream a reality.

Dr. Daria Fedorenko

Obstetrician & Gynaecologist

I would like to express my sincere gratitude to Doctor Daria, a gynecologist, for her high level of professionalism, attentive attitude, and sensitivity. From the very first appointment, one can feel care, tact, and a genuine desire to help. Doctor Daria explains all stages of examination and treatment in detail, carefully answers questions, and creates a calm, trusting atmosphere. It is very valuable to meet a specialist who combines a high level of professionalism with humanity and respect for the patient. Many thanks and sincere recommendations.

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

Can you please look at the requirement of visiting the cashier after doctor visit. As a process once we are done with the doctor, we need to visit the cashier before leaving but for certain insurance it is completely covered and if it is not covered nurse always informs on the additional charge. If there is no payment you shouldnt be asking the people to queue up for cashier because you already have a long wait and just to get a stamp on the registration paper and a acknowledgment of nothing is required we are expected to wait 10-15 minutes.

Dr. Walaa Mahgoub Osman

Internal Medicine Doctor

My recent visit with Dr. Walaa was a very positive experience. She is extremely gentle, caring, and professional in her approach. She made me feel comfortable throughout the consultation and took the time to explain everything clearly. Dr. Walaa is always ready to assist whenever I come and ensures that all my concerns are properly addressed. Her supportive and attentive attitude truly shows her dedication to her patients. I highly appreciate her care and would confidently recommend her. Actually all of the staff in Mubarak are accommodating.

Dr Nazik Albadawi

Paediatrician

I had an excellent experience with Dr. Nazik Albadawi. She is extremely professional, kind, and attentive, and she truly takes the time to listen and understand her patients’ concerns. She explained everything clearly and made me feel comfortable and reassured throughout the visit. Her approach is both knowledgeable and compassionate, which makes a big difference. I highly recommend Dr. Nazik to anyone looking for a doctor who genuinely cares about her patients and provides high-quality care.

Eastman's Smile Solutions Dental Clinic

Dentistry

We have been coming to this location for past four years and I can’t say enough positive things about this clinic! The staff is very kind and attentive! Huge shoutout to our favourite dentist Dr. saba, that knows how to make my 7 year old actually excited about dentist. Me and my husband have been her patients as well and she is very gentle and knowledgeable. I enjoy coming to see her every time. I have sent so many friends and family to this clinic and will always vouch for them!

Medi Sense Clinic

General Medicine, Occupational Medicine, + 8 more

I was well welcomed by the reception staff who were smiling and very helpful in all my process and continually checking on me and assuring me in what process they are and they apologise also if they were late in process which they were not And I'm really thankful and happy for the service I received from this clinic. And special thanks to doctor Olga she was very kind , professional and dealt with me in very good way.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I received great customer service from the reception, cashier, nurse and the doctor & they did a great job in making me feel great as I was sick. As it has always been the case with any Prime Branch. However to my surprise when I went to receive my sick leave, I did not expect the tone of the staff on the desk there to be discourteous. She was on her phone and the tone of her voice was very unprofessional.

Allied Medical Centre

Dermatology, Dietitian, + 16 more

This was my second visit in two years and this time I must say it was very different. Since mammography is not an easy process to handle for me, I was so happy to see such a kind technician. She made me comfortable and took the process very slow making sure I am ok. Unfortunately I forgot to ask for her name, she sounded South African.. I would like to thank her very very much for how she made me feel.