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Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

Subject: Complaint Regarding Overcharging and Lack of Consent – Dental Visit on 11 Feb 2025 I visited Dr. Heba Javed (Dental) for a check-up due to tooth pain on 11.02.2025 at 6:20 PM. I am writing to file a complaint regarding the way I was treated and charged during this visit. My consultation fee was AED 46, and I was required to pay AED 17 as coinsurance for the X-ray. Therefore, my total payable amount should have been AED 63. However, the cashier charged me AED 192. When I asked about the additional amount, I was told that an electric dental test had been performed and the remaining charges were for that. I was never informed by the doctor that this test would involve an additional cost of AED 650, nor was I asked for consent to proceed with it, which resulted in an extra AED 130 payable from my side. Furthermore: * The doctor did not explain or seek my permission before conducting the test. * The cashier issued me a receipt showing only AED 63, despite charging AED 192. * When I requested a receipt for the full payment, I was told approval had not yet been submitted. * If approval had not been obtained, I do not understand why the test was conducted without informing me or taking my permission, and why payment was collected in advance. * When I asked for a payment breakdown before paying, the cashier refused and asked me to pay first, and even after payment, no proper breakdown was provided. I am willing to pay the legitimate amount of AED 63 that I owe. I request that the additional AED 130 be refunded to me immediately. I intend to visit again tomorrow to resolve this matter. If it is not resolved, I will be compelled to pursue further action through the appropriate legal or regulatory authorities to protect my rights. I hope this issue can be resolved promptly and professionally. Sincerely, Shahzad

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

Your call centre team is completely pathetic. I called regarding to book an appointment at Burjuman branch. The lady didn’t booked and appointment for me and didn’t even mentioned what time to reach by maximum for walking to the hospital it was just only mentioned doctor is available till 10pm. Mr. Naeem Uddin mentioned as manager of call centre with the attitude voice claiming it’s not our problem and you can’t blame us. It’s to be understood to walk in by 9pm So do you think the patient is a god and will get a dream to reach by maximum 9. If the slots are not available I didn’t forced to book an appointment for me I would have simply walk to another hospital. Despite of this Mr Naeem Uddin is showing me an attitude instead of an resolution, So the prime medical health centre treats the patients in such a manner??? If this is an attitude there are other hospital and clinics. I would like to get an apology call or necessary actions to be taken against such negative behaviour. Thanks to Mr. Nilesh and reception boy I don’t know his name he was Filipino at 9;30 shift please give him 5star he helped and get my consultation done

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Prime Medical for an emergency consultation for severe migraine and was attended by Dr. Shipra. From a clinical standpoint, her approach was thorough, well-structured, and highly professional. She demonstrated strong diagnostic acumen, promptly assessed the condition, and initiated appropriate management without delay. Throughout the process, she maintained clear and precise communication, ensuring that all necessary interventions were carried out efficiently. Her calm demeanor under pressure and adherence to sound clinical judgment were particularly reassuring in an emergency setting. I sincerely appreciate the quality of care provided and would confidently recommend Dr. Shipra for her clinical competence, professionalism, and patient-centered approach.

Dr. Kamal Ali Nakwache

Orthopaedic Surgeon

Dear Dr. [DR Kamal Ali Nakwache], I would like to extend my sincere thanks for the care and attention you have provided me throughout my treatment. Your professionalism and understanding in managing my case have been truly remarkable, and your guidance has had a significant impact on my recovery. I appreciate your accuracy in diagnosis and your clear explanations of the treatment plan and preventive measures. Your continuous follow-ups have also been reassuring, making me feel more confident in the healing process. I highly recommend you to anyone in need of orthopedic consultation, as I have complete trust in your medical expertise and professionalism. Once again, thank you, and I wish you continued health and success in your medical career. With warm regards, [E. al s.]

Dr. Usha Kiran Talakere

Obstetrician & Gynaecologist

I would like to share my experience with Dr. Usha Kiran, whom I truly believe is one of the best gynecologists in Dubai. She performed my myomectomy surgery, which lasted nearly 4 hours and was quite complex due to my multiple previous C-section pregnancies. Despite the challenges, she managed to save my uterus and remove only the fibroids. Her expertise and calm approach gave me so much confidence. Dr. Usha Kiran is extremely kind, patient, and supportive. She explained the entire procedure in detail and made sure I understood everything, which really helped ease my anxiety. I would also like to thank the staff at Prime Hospital Al Garhoud for their excellent care and attention. My stay was very comfortable, and I felt well looked after throughout. Highly recommended.

Dr. Khaleelullah Mohammed

General Practitioner

My recent visit was truly exceptional. The doctor demonstrated an outstanding level of professionalism, compassion, and expertise. From the moment I walked in, I felt listened to, understood, and genuinely cared for. The doctor took time to explain everything clearly, answered all my questions with patience, and ensured I was completely comfortable throughout the consultation. What impressed me most was the doctor’s attentive approach and commitment to providing the best possible care. The diagnosis and treatment plan were explained in a way that was easy to understand, and I left feeling confident and reassured. I am truly grateful for the excellent service and highly recommend this doctor to anyone seeking quality healthcare.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

I went there to do the next checkup after taking all the medicines, before I came I have asked if it is okay to change the doctor since my previous doctor is on leave so they gave another but that new one is not clear with everything she just wasted my time going and paying the fees. She asked me to lay down coz she wanted to check but suddenly changed her mind and rescheduled me again . I supposed to have another ultrasound on the same day too but nothing happened.. she was in hurry and even asked me to go in without checking my bp and other stats first. She just read my previous results even if I already knew it and im totally clear about it

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

1) though my number was updated in the system calls are being made to my fathers number whose number was initially provided. The profile doesnt seem to be detached. We were told that both profiles were updated. 2 ) Where appointment calls or report calls or follow up calls are received, returning the call is very difficult as mostly the main board number is shown and contacting the number is not an option in such an event. For instance my father keeps on getting calls related to my appointment and if he is not able to confirm (being at work etc) when I am asked to call back it is difficult.

Prime Medical Center Sheikh Zayed Road

Dentistry, Cardiology, + 14 more

This was the worst clinic visit I’ve ever had prime Mizhr. I arrived on time and waited more than 30 minutes just to see the doctor. What made it even worse was that another patient who registered after me was allowed to enter and see the doctor before me. I spoke to the nurse, and she confirmed that I was supposed to be seen first, but said the other patient had an appointment. However, that patient went to speak with the receptionist, and after that she was allowed in before me. This situation was unfair and very unprofessional. Waiting times and appointment order should be respected

Dr. Wael Hosni

Obstetrician & Gynaecologist

This was the best C-section experience I could have hoped for. I was very anxious before the surgery, but Dr. Wael and his team made everything smooth, reassuring, and truly unforgettable. He is highly professional and creates a very comfortable and positive atmosphere. I felt safe throughout the entire procedure, and the result exceeded my expectations — my C-section scar is almost not visible. We are deeply grateful to Dr. Wael and his wonderful team.

Dr. Claudia Alves Silva Machado

Plastic Surgeon

Dr. Claudia is one of the best cosmetic surgeons in Dubai. Her work is incredibly natural, refined, and precise, with virtually invisible scars and beautiful results. She is extremely professional, attentive, and takes the time to listen and explain every step. She follows her patients throughout the entire journey with care and dedication. I highly recommend her to anyone looking for natural, high-quality aesthetic results.

Al Shunnar Plastic Surgery

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

This clinic operates at the highest standards. The entire team is professional, attentive, and genuinely patient-focused. From the first contact to post-treatment follow-up, they are always available, responsive, and caring. The environment is reassuring, well-organized, and reflects excellence at every level. I highly recommend this clinic for anyone seeking high-standard medical care and professionalism.

SKIN111 Palm Jumeirah Mall

Beauty Therapy, Breast Surgery, + 6 more

I would like to share my appreciation for the wonderful care I received. Dr. Pouya assisted and performed my procedure with great care. He took the time to explain everything clearly and patiently answered all of my questions, which made me feel very comfortable and reassured. Joslin also assisted me and was very warm and welcoming throughout the visit. Definitely will be back.

Dr. Randa Kashif

Ophthalmologist

Had a great experience during my recent visit. Dr. Randa is very professional, patient and took the time to explain everything clearly. The consultation was thorough, and I felt comfortable asking questions without feeling rushed. The clinic was well organised, and the staff was courteous. Overall, a reassuring and pleasant experience would definitely recommend.

Dr. Daffodils Guevarra

General Practitioner

The staff are warm and accommodating, and they work efficiently. Most especially, Dr. Daffodil is professional and friendly. She truly cares for her patients and takes excellent care of us. She is knowledgeable, always ensures the best for her patients, and clearly explains every detail of our concerns and conditions. Dr. Daffodil is an outstanding doctor!

Dr. Zainab Salman

Dentist

I am absolutely thrilled with the results of my treatment with Dr. Zainab Salman Whether it was a routine cleaning or a more complex procedure, the attention to detail was incredible. My smile has never looked better, and the recovery process was exactly as she described. If you want a dentist who is truly a master of their craft, go see Dr. Zainab