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Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

I am writing to express my deep concern regarding the recent experience my son and I had at your Barjuman branch. We have been visiting your clinic for over a year, and my son has been under the care of ENT Specialist Dr. Sumaiya Sujahan, who has been treating him for a recurring issue involving cold, fever, nasal congestion, and throat infection. Her treatment has always been effective, and we have consistently trusted your clinic because of her care. However, when I called yesterday to make an appointment, I was informed that Dr. Sumaiya has been transferred and that her replacement is Dr. Tina. As my son was unwell, we had no option but to continue at your clinic since his full medical history is already recorded there. Unfortunately, our experience with the new doctor was extremely disappointing. Despite my son’s fever and weakness, we had to wait a long time due to insurance processing issues. When we finally met Dr. Tina, the consultation lasted only a few seconds. She stated it was likely influenza and abruptly directed us to a general physician, without reviewing any of my son’s prior medical records — even though they are stored within your system. The general physician we were redirected to also conducted a very brief assessment, ordered a swab test, prescribed basic medication, and concluded the visit. There was no effort to understand my son’s long medical history, which has been fully documented at your clinic for over a year. As a parent and as a professional (I am the General Manager of a 4-star hotel in Deira), I found this entire experience deeply upsetting and below the standard of care expected from a reputed medical facility. The doctors barely communicated, did not review medical history, and showed minimal concern for the patient’s condition or comfort. My son is in Grade 9 and has upcoming exams this week. His health condition should have been managed carefully, not handled with such haste and indifference. I request you to kindly look into this matter seriously, review the conduct of both doctors, and ensure patients’ medical histories are always considered before making any diagnosis or referral. I would also appreciate a formal response regarding how this issue will be addressed to prevent such experiences in the future.

Miss Huda Al Bukhari

Clinical Psychologist, Psychologist

My son and us parents went to Dr. Huda, my son has ADHD, she helped us tremendously with him, she guided us on how to best support him, and helped us understand a lot of what we didn’t before meeting with her. Before meeting with her my husband didn’t take his diagnosis seriously and thought my son was just being naughty and misbehaving for the most of it, also my husband was against medication ( advised by the psychiatrist ) although it was helpful in my son’s case, after meeting with her this all changed, my husband became more understanding and supportive of my son and he agreed to medications after learning more from the psychiatrist as well. Another thing she helped with was that my son was getting bullied by his cousin and my husband couldn’t understand how negatively it was affecting him and affecting his self esteem, and he thought “it’s just kids”, Dr. Huda explained to him how much it was affecting our son and how important it is to prioritize our son’s mental health beyond anything. Also she was in communication with my son’s school at one point and she was very transparent with me on what she was told by them and took permission before she replied or said anything to them, I respect that and I respect her ethics. noting that the school were unfortunately very unprofessional and didn’t support my son’s needs at all. Thank you Dr. Huda and good luck!

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Assalamu Alaikom, I want to sincerely thank Dr. Sabah Khalid and Nurse Ms. Natalia and another nurse with her for the wonderful care they gave me when I was very sick and struggling with the flu. They were both so kind, gentle, and caring — I truly felt looked after. Dr. Sabah made sure I received the right treatment and medicine, which helped me recover faster and feel strong enough to take care of my daughter and husband who were also sick. Nurse Natalia was so patient and comforting throughout the process, and her warmth meant a lot to me during that difficult time. I myself witnessed how everyone was so busy attending all patients who were sick that time, inspite and despite off, you can still see the smile from their face which really made you feel you will get well don't worry, we are here.... I’m deeply grateful for their compassion and dedication. They didn’t just treat my illness — they genuinely cared, and that made all the difference. Thank you all from the bottom of my heart. May ALLAH bless you good health and all the workers who are really ready to give care to their patients.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

i visited your branch for the first time, and unfortunately, my experience was not as smooth as I had hoped. The front office staff seemed disengaged, and my file was passed between three different people, which caused unnecessary delays. When it came to the insurance process, I clearly informed the staff that my insurance does not require any copayment—it is fully covered. However, he was repeatedly told that I needed to pay 20%, and I was charged. After I returned from the clinic, I received a call from your team admitting it was a mistake and that I shouldn’t have been charged. By then, I had already reached home. I kindly urge you to train your staff to listen carefully to customers. Not every customer is misinformed—sometimes, they are right. A little attention and respect can go a long way in improving the customer experience. I’ve visited your Mizhar and Warqa branches before and never faced such issues. I hope this feedback helps improve service quality at this location.

Mediclinic Airport Road Hospital

Nuclear Medicine, Oncology

We have been visiting Al Noor Mediclinic Hospital since 2004, and our recent experience on 14 October at Airport Road Hospital for an urology procedure was truly commendable. The entire visit—from the admission office to discharge at HDU (3rd Floor, Block A)—was handled with professionalism and care. Special appreciation to Dr. Atif Sheikh for his expertise, personal attention, and use of the latest available technology. The Operating Theatre staff, along with Mr. Jushda and Ms. Kerstin at the HDU, provided exceptional care before and after surgery. We also noted the excellent hygiene and cleanliness maintained by the cleaning staff at Block B reception and the admission office. Their quiet dedication contributes significantly to the hospital’s welcoming and safe environment. The standard at Mediclinic truly reflects a leadership vision that flows from top to bottom—creating a facility where patients feel at home.

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

I am 24 week s pregnant and suffering with fever , (CSR )Ms. Hajja in the receptionCounter No.1 she wrongly updated insurance while opening file and my medicines keep on rejecting, after a long waiting in pharmacy i came to know..tBack to back am going pharmacy and CSR to ask regarding updates. csr is waiting to Mr Ebris someone,to see her message to update insurance .almost 2 hr i waited , at least she can call and ask them to update ,she is behaving like irresponsible . This mistake happened from her side 1.43 pm i opened file and waiting in the hospital till 4.00pm ,still no updates . other csr is saying we are busy .we cant help go to PRO office . With the help of PRO i rceceived medicines @4.30pm…Very very bad experience from CSR

Dr. Shalini Verma

Obstetrician & Gynaecologist

Dr. Shalini has been a blessing for us and we couldn't thank her more. I had a high risk pregnancy with IUGR and went to dr. Shalini in my 34th week after numerous recommendations. I am extremely thankful she took over my care and she brought our baby's 2 week growth delay to almost normal. My baby went from almost 1.7 kg to close to 3 kg and even though I had a rough delivery, she made sure I didnt have to do C-section. She is extremely knowledgeable and completely took the stress off my back of a high risk pregnancy. She is a pro at what she does. Additionally, with her videos and amazing attitude, she makes you feel so comfortable and calm during the entire process. Thank you so much Dr. Shalini.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I had an excellent experience with Dr. Ahmed, He is not only highly knowledgeable in his field, but also very patient, attentive, and compassionate. He took the time to listen to all of my concerns, explained the diagnosis in a clear and reassuring way, and offered effective treatment options tailored to my needs. What really stood out was his professionalism and calm demeanor, which immediately put me at ease. The entire process from the consultation to the follow up was smooth and well-organized. His staff was also friendly and efficient, making the whole experience even better. I would highly recommend Dr. Ahmed to anyone in need of an ENT specialist.

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I have visited the hospital on 15 October, first the nurse checked my BP. Heart rate. She was nurse and friendly. The my name was called to met Dr. I don’t remember her name she has adked for some medical test and advices me to met Hart specificalest Dr. Alaa. I went to her she was very friendly kind and very helpful she asked me to do ECG I did and again asked for more medical tests to insure the results.. Also adviceved me what to do and what don’t do What to avoid and what to not She was very careful about her patients and making sure that they are understanding all the advices. Over all it’s a good experience

Dr Shipra Rai

Internal Medicine Doctor

I am very happy with how I was handled by the health practitioners during my stay in Prime Medical Center Al Qasimia. I would also like to highly commend Dr. Shipra Rai for her expertise, and for the timely treatment she provided to restore my health condition. She has excellent knowledge and I could feel her genuine care for me as her patient. I would like to extend my deepest gratitude to her kindness and the urgent care provided to me during my stay in the Center. I am bringing my children to be seen by her as I have loved how she took care and treat her patients with expertise, utmost care and kindness.

Dr Farida Pithawala

Obstetrician & Gynaecologist

She is amazing with her Dr Farida Pithawala has been an incredible support throughout my entire journey. She not only took care of me with great professionalism but also with genuine compassion. Her concise and timely suggestions always made things clear and easy to follow, which gave me confidence and peace of mind at every step. I felt truly cared for, both as a patient and as a person. I’m deeply grateful for her guidance and highly recommend her to anyone seeking a knowledgeable and compassionate gynecologist..

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

I was suffering from acidity. I had multiple times chowing my salivas during my sleep. Besides my vocal curd was swelling due to the acidity.. Dr. Rizwan explained the reason, did endoscopy, ultrasound and given the medication. I am absolutely getting better and following all the diet control he has advised. I appreciate Dr. Rizwan for the details check up and continuous follow up. Also I appreciate to Ms. Shikha, the nurse for following up and providing the best service during the visit at Prime clinic.

Dr. Prriya Porwal

Dentist

We had a wonderful experience with Dr. Priya Porwal. Though initially anxious about anesthesia for our 3-year-old daughter's crowns and pulp treatment, we were quickly reassured by her thorough explanations and examples of similar successes with other children. Her exceptional rapport with kids transformed our tearful, reluctant little one into someone who truly enjoyed the visit. Thank you for making it so smooth and memorable!

Dr. Wesam Gouda

Rheumatologist

I highly recommend Dr. Wesam for his incredible patience and ability to explain medical issues in a way that’s easy to understand. He takes the time to listen, answers all questions thoroughly, and never rushes through appointments. Thanks to his clear explanations and compassionate approach, I always leave feeling informed and well cared for. A truly outstanding doctor !

Dr. Weam Yaghi

Dermatologist

I did many treatments with Dr. weam (botox,hair treatments and skin tags removal) I get a very good results and much satisfied She explained very well my case and give me the best treatment plan and I never feel pain within and after the treatment , I really appreciate her effort at work and highly recommend as one of the best dermatologist at AlAin

Dr Koulshan Mustafa Jameel

Obstetrician & Gynaecologist

دكتوره متفهمه جدا ..جيتها حامل في الأسبوع السابع وعندي جدري الماء وانا كنت متحسسه من نفسي ومعنوياتي منخفضه استقبلتني بترحيب وابتسامه كبيره ..بالفعل رفعت من معنوياتي المنخفضه ..وبدأت معي خطة العلاج بكل إهتمام ..أريد شكر الدكتوره كثيرا مهما قلت او فعلت لن أستطيع جزاتها Thank you so much for everything..for treating me and supporting me