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Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

Unfortunately the experience wasn’t great this time on multiple levels, hence feel the need for writing review as we are very regular at PRIME and have been going here for years with trust. Firstly the washrooms on 3 floor and M floor were not clean at all, I had to use it multiple times because of my condition and each time it was unhygienic. Secondly, I visited the doctor for a follow up but they charged me for consultation, my appointment was within seven days which they canceled and postponed twice because of doctors unavailability and then blamed me for not coming within seven days. I expected support on this from the customer service staff atleast when we spoke to him but he also couldn’t do much. Thirdly, the sick leave we applied for was received the next day as there was some delay in getting a stamp which the nurse informed us, but the sick leave came within seven days wrong dates and employer name, even though I had given correct information. Then they were blaming me saying you need to come in the morning for sick leave because at night time the transcriptionist or system might not work! Whereas I had been there at 6:15 pm for a 6:45 pm appointment which they gave me and made me wait till 7:25pm to see the doctor! This is very disappointing experience especially after being there so many times.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

Very poor experience at the gynecology department counter and scanning room inside the clinic. The staff attitude was not at all satisfactory. They appear angry and pass on their work stress and busyness to patients who are only trying to ask basic questions. I understand staff may be busy, but patients are not responsible for that. We do not know clinic procedures, so asking questions is our only option. Instead of answering politely, staff react impatiently and get upset, which is not acceptable. Counters are often left unattended, and calls to the gynecology counter are never answered—I tried nearly 10 times in a week. This clinic seriously needs better patient handling and communication.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

I am visiting your clinic often and every thing is good and the doctors and nurses aren’t very professional but I am very disappointed with the pharmacy and the staff , it took more than 45 minutes to send the request to Insurance !!! And when I asked them , they send you have to wait and you can not ask us ?!? - I can ask not to wait for very long time because there is only one person sending request when you have 7 people just giving the medication . It’s very disappointing and I will not use your pharmacy in the next visit because it’s weast of time I have to wait for submitting and then approval and then the handing over more than 2 hours , I prefer to do it from other pharmacies

Gyneco

Obstetrics & Gynaecology

I have been a patient of Dr. Maria for 4 years. She was recommended to me by another doctor friend to help with menopause symptoms following poor experiences with other doctors. Dr. Maria is very knowledgeable and showed great empathy. I felt like someone really understood what I was going through for the first time. She immediately got me onto the correct HRT which alleviated all my symptoms and improved my quality of life. She makes me feel at ease during routine appointments as opposed to feeling embarrassed. The team at Gyneco as very welcoming, friendly and professional. They are always available to assist. I highly recommend this clinic and Dr. Maria to others.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I had an excellent experience with Dr. Iza Roelle at Prime Reef Mall. From the moment I walked in, she made me feel comfortable, heard, and genuinely cared for. Dr. Roelle was professional, compassionate, and extremely knowledgeable. She took the time to explain everything clearly, answered all my questions with patience, and made sure I understood each step of my care. Her warm and reassuring approach put me at ease throughout the entire visit. I highly recommend Dr. Iza Roelle to anyone seeking exceptional obstetric and gynecological care — she truly goes above and beyond for her patients!

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Clearly I told doctor about fever that is ON/OFF for the last more than ten days, all other medicines given to me but nothing for fever, what I thought , with medication I will take rest and get well but when there is no medicine for fever, how to get well, I wasted my day of duty, other words, today's visit just waste of time and money, now again I'm in high fever, the moment I have the fever, I'm not in ambulance that I will reach to clinic, when I feel better little bit, I will

Dr. Laila Mahmoud

Psychiatrist

I had an excellent experience with Dr. Laila. She is extremely professional, knowledgeable, and compassionate. She took the time to listen carefully, explained everything clearly, and made me feel comfortable and confident throughout the visit. The clinic environment is welcoming and well-organized, and the overall care was outstanding. I truly appreciate her dedication and highly recommend Dr. Laila to anyone looking for exceptional medical care.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

I was long time waiting, because the nurse was alone, so many patients are waiting as well, plus she’s the one who answering the phone and take long time talking with someone and the Doctor told me to inform the nurse for nebulizer and to type the sickleave certificate, she told me later, again i repeat inform her to do the sick leave certificate, i wait for longer time i feel irritated because im not well and still waiting for longer time.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Just one thing about the prescriptions, it wasn’t discuss to me by the doctor that he will give me a 2months medication for my eyes. So since the waiting time with the insurance approval was really long, I have no choice but to take it and paid 100aed. Cuz I ask the pharmacist if he can reduce that medication because it’s a lot. He said then again it will take time. It’s just unnecessary 2months of medication!

Dr. Salah Al Kharraz

Dermatologist

Very good experience overall. The customer service was excellent: friendly, professional, and efficient. Dr. Salah was attentive and clear in his explanations. To improve, the clinic could enhance follow-up and make the appointment process even smoother. I would definitely recommend Salah’s Dermatology.

Dr. Murad Awam Abdunabi

Orthopaedic Surgeon

I met Dr. Murad at Mediclinic for my foot pain. He took time and explained the condition, treatment plan and expectations in a detailed manner.

Dr. Aiat Saleh Chehadeh

Ophthalmologist

شكراً دكتورة آيات صالح على جهودك الطيبة وتعاملك الراقي جدا معي يا افضل طبيبة عيون عرفتها ❤️

Dr. Ammar Al Dhamin

Plastic Surgeon

I had to remove a bump from my head I did not feel a thing Dr Ammar was gentle

Dr Mohamad Salem Al Zahr

ENT Surgeon

Dr Mohammed is very respective physician and caring for his patients.

Dr Verushka Mukesh

General Surgeon

She’s the best doctor and very professional.

Dr. Srinivas Janga

Neurosurgeon

Dr is very nice person and very friendly