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Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

Subject: Complaint Regarding Overcharging and Lack of Consent – Dental Visit on 11 Feb 2025 I visited Dr. Heba Javed (Dental) for a check-up due to tooth pain on 11.02.2025 at 6:20 PM. I am writing to file a complaint regarding the way I was treated and charged during this visit. My consultation fee was AED 46, and I was required to pay AED 17 as coinsurance for the X-ray. Therefore, my total payable amount should have been AED 63. However, the cashier charged me AED 192. When I asked about the additional amount, I was told that an electric dental test had been performed and the remaining charges were for that. I was never informed by the doctor that this test would involve an additional cost of AED 650, nor was I asked for consent to proceed with it, which resulted in an extra AED 130 payable from my side. Furthermore: * The doctor did not explain or seek my permission before conducting the test. * The cashier issued me a receipt showing only AED 63, despite charging AED 192. * When I requested a receipt for the full payment, I was told approval had not yet been submitted. * If approval had not been obtained, I do not understand why the test was conducted without informing me or taking my permission, and why payment was collected in advance. * When I asked for a payment breakdown before paying, the cashier refused and asked me to pay first, and even after payment, no proper breakdown was provided. I am willing to pay the legitimate amount of AED 63 that I owe. I request that the additional AED 130 be refunded to me immediately. I intend to visit again tomorrow to resolve this matter. If it is not resolved, I will be compelled to pursue further action through the appropriate legal or regulatory authorities to protect my rights. I hope this issue can be resolved promptly and professionally. Sincerely, Shahzad

Dr Hussein Ismail

General Practitioner

I would also like to express my sincere appreciation for Dr. Hussain Ismail, who treated me during our visit to Prime Medical Centre Ajman on 08 February. From the very start, Dr. Hussain was calm, attentive, and extremely thorough. He took the time to properly assess my condition and, most importantly, was very mindful of the fact that I am a heart patient. This level of awareness immediately gave me confidence and reassurance. He carefully reviewed my medical history and current medications, and made sure that the treatment and medications he prescribed would not interfere with my existing heart medications. His approach was both cautious and well-informed, striking the right balance between treating my immediate condition effectively while prioritizing my long-term health and safety. Dr. Hussain explained everything clearly, answered our questions patiently, and ensured that I felt comfortable and well cared for throughout the consultation. His professionalism, medical expertise, and genuine concern for patient well-being truly stood out. Doctors like Dr. Hussain Ismail are the reason patients feel safe placing their trust in a healthcare facility. I am very grateful for the care I received and highly recommend him to anyone seeking a doctor who is knowledgeable, attentive, and genuinely patient-centered.

My London Skin Clinic - DIFC

Dermatology

After seeing many dentists and still feeling anxious and uncertain, I was referred to Dr. Faryal by a close friend and that recommendation truly changed everything for me. From the moment I met her, she created a sense of calm, trust, and genuine care that immediately eased my anxiety. What makes Dr. Faryal exceptional is not only her remarkable skill and precision, but the compassion and patience she shows throughout the entire journey. She listens, reassures, and treats you with such sincerity that you feel completely safe in her hands. The results of her work are simply perfect natural, beautiful, and life changing. She didn’t just transform my smile , she restored my confidence and comfort in a way I hadn’t thought possible. I am deeply grateful to have found her and I truly couldn’t recommend Dr. Faryal more highly. She is a rare combination of artistry, professionalism, and genuine kindness.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dear Clinic Team AlBarsha I wanted to take a moment to express my heartfelt gratitude for everything you do. Your compassion, professionalism, and dedication to patient care trulyc make a difference in so many lives. Thank you for going above and beyond – it's truly appreciated! Sunita THANK YOU for the follow up and the effort A big thank you as well to Remilie, who was waiting for me when I arrived at the clinic and helped me a lot. She was smiling, caring, and kind, which made a big difference. Dr. Irfan Rehman was professional and kind. He listened to all my concerns, gave me enough time, and provided clear advice. The nurse Rennisha was also extremely kind, helpful, and always smiling. I would also like to thank the entire team — the radiology staff, cashier, the nurse who gave me the injection, and the Arabic staff at the pharmacy. Everyone was very professional and kind.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I would like to share my experience with Dr. Usha Kiran, whom I truly believe is one of the best gynecologists in Dubai. She performed my myomectomy surgery, which lasted nearly 4 hours and was quite complex due to my multiple previous C-section pregnancies. Despite the challenges, she managed to save my uterus and remove only the fibroids. Her expertise and calm approach gave me so much confidence. Dr. Usha Kiran is extremely kind, patient, and supportive. She explained the entire procedure in detail and made sure I understood everything, which really helped ease my anxiety. I would also like to thank the staff at Prime Hospital Al Garhoud for their excellent care and attention. My stay was very comfortable, and I felt well looked after throughout. Highly recommended.

Dr. ahmed hassn

General Surgeon, Weight Loss & Bariatric Surgeon

I had hiatal hernia surgery (Nissen fundoplication) just yesterday, and I already feel so thankful for the care I received. From the first moment, the doctor was incredibly kind, patient, and reassuring, which meant everything to me during such a stressful time. Even though it’s still early, I can already feel an improvement in my symptoms, and that gives me so much hope and peace of mind. The doctor treated me with genuine care and compassion, always taking the time to explain and check on me, which made me feel safe and confident throughout the entire experience. I am truly grateful for this level of care and professionalism, and I highly recommend this doctor to anyone considering this surgery.

Prime Medical Center Sheikh Zayed Road

Dentistry, Cardiology, + 14 more

This was the worst clinic visit I’ve ever had prime Mizhr. I arrived on time and waited more than 30 minutes just to see the doctor. What made it even worse was that another patient who registered after me was allowed to enter and see the doctor before me. I spoke to the nurse, and she confirmed that I was supposed to be seen first, but said the other patient had an appointment. However, that patient went to speak with the receptionist, and after that she was allowed in before me. This situation was unfair and very unprofessional. Waiting times and appointment order should be respected

Dr. Gulnaz Gazizova

Endocrinologist

An absolutely wonderful doctor — highly knowledgeable, experienced, and able to find the right approach to every patient. I always come to my appointments with pleasure, and most importantly, thanks to the doctor’s treatment plan, I need to visit less often. The doctor helps not only with common endocrine issues such as diabetes and pre-diabetic conditions, but also with concerns like chronic fatigue, mood changes, and overall well-being. I truly believe everyone should have a good endocrinologist, and I highly recommend this one. ⭐️

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

The experience at the primary medical center today was not satisfactory. We waited for over an hour for approval for my wife’s blood test, but the approval never came. As a result, our time was wasted. When we approached the staff, they attempted to contact the concerned department via a landline for approval; however, there was no response, as no one answered the calls. I also tried calling multiple times without success. Ultimately, the entire visit was spent waiting for medical approval, making the overall experience disappointing

Dr. Wael Hosni

Obstetrician & Gynaecologist

This was the best C-section experience I could have hoped for. I was very anxious before the surgery, but Dr. Wael and his team made everything smooth, reassuring, and truly unforgettable. He is highly professional and creates a very comfortable and positive atmosphere. I felt safe throughout the entire procedure, and the result exceeded my expectations — my C-section scar is almost not visible. We are deeply grateful to Dr. Wael and his wonderful team.

Dr Sulaiman Al Habib Hospital

Acute Pain, Allergy Medicine, + 49 more

I had a really good experience at Dr. Sulaiman Al Habib Hospital. The hospital is very clean, well-organised, and everything from registration to consultation was smooth and efficient. I was seen by Dr. Khashayar Ghiassi, who was calm, professional, and took the time to listen and explain everything clearly, which made me feel very comfortable and reassured. Overall, a great experience and I’d definitely recommend both the hospital and the doctor!!!

Al Shunnar Plastic Surgery

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

This clinic operates at the highest standards. The entire team is professional, attentive, and genuinely patient-focused. From the first contact to post-treatment follow-up, they are always available, responsive, and caring. The environment is reassuring, well-organized, and reflects excellence at every level. I highly recommend this clinic for anyone seeking high-standard medical care and professionalism.

Dr. Randa Kashif

Ophthalmologist

Had a great experience during my recent visit. Dr. Randa is very professional, patient and took the time to explain everything clearly. The consultation was thorough, and I felt comfortable asking questions without feeling rushed. The clinic was well organised, and the staff was courteous. Overall, a reassuring and pleasant experience would definitely recommend.

Dr. Ammar Allouni

Plastic Surgeon

الحمد لله، تمت العملية في وقتٍ أقل من المدة المحددة، وكانت المتابعة الطبية من قبل الدكتور على درجة عالية من الاحترافية والاهتمام، وبصورة دورية منتظمة. كما تم التعافي في فترة أقصر بكثير من المتوقع. أنصح بإجراء هذه العملية لكل من يحتاجها، إذ إنها – بفضل الله – تمنح المريضة ثقة كبيرة بالنفس، وتشعرها وكأنها لم تخضع لاستئصال الثدي.

Dr Yassen Hadi Challoob

Cardiologist

Dr. Yaseen is an exceptional cardiovascular doctor. He listened carefully to my concerns, explained everything clearly, and provided effective treatment. His calm and caring approach made a big difference in my recovery. I am very grateful for his expertise and kindness.

Dr. Joe Marais

ENT Surgeon

Dr Marais, over the last several months has really helped me through my condition. Clearly explaining the issues, performing surgery, providing follow up calls to check. It has made the whole process far easier.