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Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I went to the clinic Wednesday night after work as I was having trouble breathing, colds, headaches and had some chest pain that day and numbness on the gums. Doctor did some tests but before the results even arrived he said probably iron deficiency and B12 deficiency. Something about gastrtitis and allergies. He prescribed meds for gastritis, allergies, and then paracetamol. Told me to come back Friday to discuss test results since he’s not working on Thursday. Thursday morning, I woke up worse than the day before and had to take a sick leave. Thursday was when the results came but still no diagnosis from the doctor. I came back Friday as he asked. He said iron deficiency hence the iron supplements and also mild bronchitis but no need for antibiotics just cough syrup. When I asked for a sick leave certificate he said he can’t give one for Thursday, only Friday. Does that make sense?! He knew I was sick Wednesday night. That’s when I did the tests. He can confirm I’m still ill Friday. What do you think I was doing Thursday?!? Pilates?!? Of course, I was sick then! And he’s the one that told me not to come Thursday. Not even the end of it. He also did not discuss anything about the gastritis or the B12 deficiency he mentioned. No explanation. Worse still, the sick leave certificate that I had to pay AED 80 for does not mention the mild anemia and mild bronchitis even though he has prescription for them! The sick certificate only says common cold and cough! Ridiculous. And when I brought this up to nurse and reception— no help whatsoever.

Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I booked an orthopedic appointment by phone for my son after he injured his leg. After a long wait at registration, I was informed that my insurance does not cover this specific orthopedic doctor, even though my insurance is covered at this medical center and covers all other doctors. I was later told that the issue is that the doctor is new and his insurance paperwork is not yet completed. This is an internal administrative issue and should not affect patients. The doctor is actively working at the medical center and seeing patients, yet my son was refused consultation unless I paid cash. No one informed me of this issue during the phone booking. The staff’s attitude was unprofessional, unhelpful, and lacked basic courtesy or apology, despite my son being on a wheelchair and in need of urgent orthopedic care. Even after being seen by a Family Medicine doctor and advised to consult an orthopedic specialist, registration still refused to allow access to the orthopedic doctor for the same reason. This experience shows poor communication, mismanagement, and lack of patient care, and caused significant stress and inconvenience. I am extremely dissatisfied and expect this matter to be addressed to prevent it from happening again.

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

This is the second time I’ve undergone a dental procedure with Dr. Sanjay, and without hesitation, I can say he is the best dentist I’ve had in the UAE. I’ve been working here for over a decade, and for most of that time, I avoided dental procedures altogether because of several bad experiences in the past. Despite the advanced facilities, I often felt that many dentists were not properly trained, and that fear stayed with me for years. That changed after my first visit with Dr. Sanjay. For the first time, I felt confident, safe, and genuinely cared for as a patient. His skill, professionalism, and attention to detail completely restored my trust. That experience alone was the reason I came back and why I chose Prime Medical BurJuman Mall branch again. Dr. Sanjay didn’t just treat my teeth; he changed how I feel about dental care in the UAE. Special kudos as well to his nurse, Leena! She was very professional and kind as well.

Prime Medical Center Sheikh Zayed Road

Dentistry, Cardiology, + 14 more

My OB Gyne doctor is ok but there’s really an issue with the waiting time and they are not following the scheduled appointment. I waited for a long time just to get checked. I arrived on time for my 8:20 PM appointment but the nurse let me in after 9PM and when it was my turn they were all in a hurry as it was probably near the closing time. Many times I have visited for my checkup and I always wait for a minimum of 30 minutes past my scheduled appointment which is ridiculous. What is the point of booking in advance if they are not going to follow the timing. I come on time for my appointment but I always get frustrated from waiting long time. I am pregnant and it stresses me out. Hoping to see some improvement when it comes to managing patient’s schedule especially they are dealing with pregnant women.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

This is the first time we experiencing very bad customer service from Prime, not a delay, not caring the patients, not considering the value of time for any patient. the consultation itself taken time, after that we had to wait for more than 45 minutes till nobody came to give the nebulization for my daughter, I had to leave the clinic without taking treatment. The nurse mentioned you go and tell the reception not register more customers as there is crowd, which they are not able to manage. They are not well-versed to how to handle the crowd and provide customer service, better you change the nurses who are not good enough to handle the crowd, or you manage the appointments the way they can manage.

Advanced Care Oncology Center

Imaging (Scans), Oncology

This is the second time that we visited Advanced Care Oncology Center for a PET Scan for my wife. Our experience has been extremely good in both occasions. While all the team members at Advanced Care Oncology Center have been extraordinarily kind and supportive (from walking into the facility to registration to medical support etc.), I must mention Ms Liz who made us feel comfortable and relaxed. Above all, I had the opportunity of meeting Mr Basheer (Managing Director) of Advanced Care Oncology Center. He is an outstanding gentleman. His warmth and kindness is exemplary. I pray to the Ever Merciful Almighty that He may bless Mr Basheer and the full team at Advanced Care oncology Center 💕

First Psychiatry Clinic

Psychology, Psychiatry

I want to say thank you from my heart. Today I was in a very bad situation and feeling a lot of anxiety and stress. I also don’t have money, but when I called you and asked for help, you were kind to me and you helped me. You did not say no. Your kindness made me cry because it reminded me that there are still good people in this life. Your help today really meant a lot to me, and it came at a very important moment. I am truly grateful for your support and understanding. Thank you so much for everything you did for me. May Allah bless you all for your kindness and compassion. With sincere thanks

Dr Yarub Group - HMRT Polyclinic

Dentistry, Oral & Maxillofacial Surgery, + 1 more

The dentist and staff were amazing with our baby and my husband! 😊 So gentle, patient, and professional. Really appreciate the care and attention everyone received. Thanks for making it a positive experience for the whole family!😊 They made the experience so smooth. - We’re really happy with the care and attention our baby received. Thanks for making it a positive experience! - The clinic is so welcoming and kid-friendly! 👍 Great job making our baby feel comfortable. - Appreciate the clear explanations and care taken with our baby’s teeth. Thank you!

Dr. Aiat Saleh Chehadeh

Ophthalmologist

مساء الخير الحمدلله الدكتوره ما شاء الله عليها ممتازة وتطول بالها على المريض دقيقة في عملها وتوضح لك بالضبط الخطوات التى سوف تقوم بها كذلك تشرح لك بالتفصيل بل وتجعلك تشاهد ايضا الاشعة في حال سألت عن شئ ما بعدما تصف لك حالتك وغير هذا تتابع حالتك من خلال الفحوصات الدورية بعد اعطاء الدواء لمدة استخدام معينة . حقيقة هذا قليل في اغلب المراكز من خلال تجربتي انصح بالذهاب والمتابعة مع الدكتوره ليس مدحا لها وانما فعلا دكتوره ما شاء الله عليها خلوقة قلبا وقالبا. الله يبارك لها

Dr Amer Mousa Kadhem

Urologist

I’m very grateful for the care I received from Dr Amer. From the first consultation, everything was explained clearly and patiently. He was very reassuring, answered all my questions, and showed great professionalism. It’s rare to find a doctor who combines expertise with such genuine care. I would highly recommend to anyone looking for a trustworthy consultation.

Dr Aditi Soni

Dentist

Dr. Aditi Soni is amazing! Super gentle, friendly, and professional. She made me feel completely comfortable and explained everything so well. The treatment was quick, painless, and the results were great. Highly recommend her if you’re looking for a fantastic dentist! 🦷✨

Dr. Dima Ghaith

ENT Surgeon

I’m really glad I went to Dr. Dima. She made me feel comfortable from the start, listened to everything I had to say, and explained things clearly without rushing. You can tell she genuinely cares. I left feeling relieved and confident about my treatment. Thank you Dr.

Dr. Noureddin Hussein

Dentist

Thank you so much, Doc, for the excellent work on my filling. It honestly feels like my tooth is brand new again—just like my original tooth. I truly appreciate your skill and attention to detail. Thank you for your excellent craftsmanship.

Dr Neaam Majeed Mohammed Shett

Obstetrician & Gynaecologist

The Doctor and assistant are very nice and kind. They are very professional and Amazing and I was very comfortable during the test. God bless everyone Thank you for your excellent work 🙏🙏🙏💚💚💚💚💚💚💚💚💚💚💚💚💚💚💚💚💚

Prof. Dr. Amir Nisar

General Surgeon

Dr. Amir is one genuine doctor you can trust! From my consultation down to operation and to my total healing, his expertise is really a blessing from God. Thank you Doc for all your help, im a grateful patient here.

Dr. Olga Gómez Carro

Occupational Medicine

Dr. Olga make sure that I will have a healthy wellbeing by advising me to perform medical tests and gave me freedom to do it anytime anywhere with in the given period.