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Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

Subject: Complaint Regarding Overcharging and Lack of Consent – Dental Visit on 11 Feb 2025 I visited Dr. Heba Javed (Dental) for a check-up due to tooth pain on 11.02.2025 at 6:20 PM. I am writing to file a complaint regarding the way I was treated and charged during this visit. My consultation fee was AED 46, and I was required to pay AED 17 as coinsurance for the X-ray. Therefore, my total payable amount should have been AED 63. However, the cashier charged me AED 192. When I asked about the additional amount, I was told that an electric dental test had been performed and the remaining charges were for that. I was never informed by the doctor that this test would involve an additional cost of AED 650, nor was I asked for consent to proceed with it, which resulted in an extra AED 130 payable from my side. Furthermore: * The doctor did not explain or seek my permission before conducting the test. * The cashier issued me a receipt showing only AED 63, despite charging AED 192. * When I requested a receipt for the full payment, I was told approval had not yet been submitted. * If approval had not been obtained, I do not understand why the test was conducted without informing me or taking my permission, and why payment was collected in advance. * When I asked for a payment breakdown before paying, the cashier refused and asked me to pay first, and even after payment, no proper breakdown was provided. I am willing to pay the legitimate amount of AED 63 that I owe. I request that the additional AED 130 be refunded to me immediately. I intend to visit again tomorrow to resolve this matter. If it is not resolved, I will be compelled to pursue further action through the appropriate legal or regulatory authorities to protect my rights. I hope this issue can be resolved promptly and professionally. Sincerely, Shahzad

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I have been visiting Prime Medical Center for some time, and I would like to express my sincere appreciation for Dr. Salam, who is truly an outstanding doctor and one of the best doctors I have encountered. However, I would like to raise a concern regarding the conduct of some front-desk staff members. Specifically, the Arab cashier staff member, as well as the Arab and Filipino male staff at reception, demonstrated unprofessional behavior. The manner in which they communicated with patients was not appropriate and did not reflect the expected standard of service. As an employee of Air Arabia, our company has an agreement with the insurance provider, and Prime is one of our main clinics. As oer the normal process I can get a referal letter from any GP doctor in your clinic to see a specialist However, I was repeatedly informed that I needed to obtain a referral number directly from the insurance company . I would like to thank the local lady seated in the cashier area who took the initiative to assist me by checking directly with the doctor and obtaining the referral letter. Even after Dr. Rayan issued the referral, the Arab staff member refused to proceed with my registration, and the local staff member had to handle the registration herself. I hope this matter will be taken into consideration and reviewed to ensure a better patient experience in the future.

Prime Medical Center Ajman

Cardiology, Dentistry, + 11 more

I would also like to express my sincere appreciation for Dr. Hussain Ismail, who treated me during our visit to Prime Medical Centre Ajman on 08 February. From the very start, Dr. Hussain was calm, attentive, and extremely thorough. He took the time to properly assess my condition and, most importantly, was very mindful of the fact that I am a heart patient. This level of awareness immediately gave me confidence and reassurance. He carefully reviewed my medical history and current medications, and made sure that the treatment and medications he prescribed would not interfere with my existing heart medications. His approach was both cautious and well-informed, striking the right balance between treating my immediate condition effectively while prioritizing my long-term health and safety. Dr. Hussain explained everything clearly, answered our questions patiently, and ensured that I felt comfortable and well cared for throughout the consultation. His professionalism, medical expertise, and genuine concern for patient well-being truly stood out. Doctors like Dr. Hussain Ismail are the reason patients feel safe placing their trust in a healthcare facility. I am very grateful for the care I received and highly recommend him to anyone seeking a doctor who is knowledgeable, attentive, and genuinely patient-centered.

My London Skin Clinic - DIFC

Dermatology

After seeing many dentists and still feeling anxious and uncertain, I was referred to Dr. Faryal by a close friend and that recommendation truly changed everything for me. From the moment I met her, she created a sense of calm, trust, and genuine care that immediately eased my anxiety. What makes Dr. Faryal exceptional is not only her remarkable skill and precision, but the compassion and patience she shows throughout the entire journey. She listens, reassures, and treats you with such sincerity that you feel completely safe in her hands. The results of her work are simply perfect natural, beautiful, and life changing. She didn’t just transform my smile , she restored my confidence and comfort in a way I hadn’t thought possible. I am deeply grateful to have found her and I truly couldn’t recommend Dr. Faryal more highly. She is a rare combination of artistry, professionalism, and genuine kindness.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I met the dentist at 2:00pm, before that I asked if dental coverage was included in my insurance plan and you guys said yes and I went ahead and consulted then you guys call me at 6 pm to pay 250aed for consultation and get reimbursed ? I double checked before the consultation because I’m switching the insurance company and this will be done in 3 days , meaning no money will be refunded. And I have to pay this ? It is my health, on that we agree but I love to be informed so I plan my money. BTW this is a mistake from both our sides , mostly yours thou ! So we should both pay so a 50% discount sounds reasonably fair given that you didn’t give me choice to . I could have waited for the insurance change or found a cheaper option. Apart from these, the Doctors were Both Great and friendly.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Prime Medical for an emergency consultation for severe migraine and was attended by Dr. Shipra. From a clinical standpoint, her approach was thorough, well-structured, and highly professional. She demonstrated strong diagnostic acumen, promptly assessed the condition, and initiated appropriate management without delay. Throughout the process, she maintained clear and precise communication, ensuring that all necessary interventions were carried out efficiently. Her calm demeanor under pressure and adherence to sound clinical judgment were particularly reassuring in an emergency setting. I sincerely appreciate the quality of care provided and would confidently recommend Dr. Shipra for her clinical competence, professionalism, and patient-centered approach.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

I would like to share my experience with Dr. Usha Kiran, whom I truly believe is one of the best gynecologists in Dubai. She performed my myomectomy surgery, which lasted nearly 4 hours and was quite complex due to my multiple previous C-section pregnancies. Despite the challenges, she managed to save my uterus and remove only the fibroids. Her expertise and calm approach gave me so much confidence. Dr. Usha Kiran is extremely kind, patient, and supportive. She explained the entire procedure in detail and made sure I understood everything, which really helped ease my anxiety. I would also like to thank the staff at Prime Hospital Al Garhoud for their excellent care and attention. My stay was very comfortable, and I felt well looked after throughout. Highly recommended.

Advanced Care Oncology Center

Imaging (Scans), Oncology

I don’t where to start. Been here a couple of times and from my experience been really good with all support staff from, chemotherapy dept, especially not forget Ms Eidth, who was kind and supportive and explained the process clearly. They make sure to calm the patient. My doctor Mr.Alawi is also been very knowledgeable and clarifying all queries and been through my journey of treatment. All nurses including head nurse and Anisha , was very careful while inserting canula and handling patients. Every staff make sure to comfort the patient and take genuine good care of them. I would surely recommend this place to all who wish to undergo chemotherapy in Dubai. I thank team for their dedication and kindness.

Dr. Ahmed Daabis

Neurologist

He was super helpful, directed me easily to the right place with the right understanding to my condition.. listened to what i had to say then explained why this might not be the best option for me, and what he would personally do if he was in my place. Came to better understanding of my condition and how i should proceed with my lifestyle, overall very professional yet very friendly.

Dr. Daffodils Guevarra

General Practitioner

The staff are warm and accommodating, and they work efficiently. Most especially, Dr. Daffodil is professional and friendly. She truly cares for her patients and takes excellent care of us. She is knowledgeable, always ensures the best for her patients, and clearly explains every detail of our concerns and conditions. Dr. Daffodil is an outstanding doctor!

Dr. Mekki Medani

Vascular Surgeon

أتقدم بخالص الشكر والتقدير للدكتور مكي على تعاونه الكبير معنا، وأسلوبه الراقي والمتفهم، واهتمامه الواضح بالتشخيص. كما كان يتابع معنا أدق التفاصيل، حتى في صرف الدواء، وكان تشخيصه في محله، وهذا يعكس خبرته وحرصه الحقيقي على المريض. شكراً جزيلاً لكم دكتور مكي، ممتنون لجهودكم.

Dr. Chethan Gopalakrishna

Orthopaedic Surgeon

Five stars for Dr. Chetan! I went to him for help with a frozen shoulder and the results have been life-changing. He is polite, efficient, and truly cares about his patients' well-being. The treatment was precise, and his follow-up care is outstanding. Thank you, Doctor!

Ms Alliya Butt

Speech Therapist

We have had a wonderful experience with Alliya. She has been incredibly supportive with our 3 year old daughter. We really appreciate the detailed feedback after each session, along with photos and videos, which keeps us informed and reassured. I highly recommend her.

Dr Ahmed Yahya Ahmed Shoeib

Ophthalmologist

I arrived on time and waited more than 30 minutes just to see the doctor. What made it even worse was that another patient who registered after me was allowed to enter and see the doctor before me. Waiting times and appointment order should be respected

Dr. Ghiath Sandouk

Paediatrician

Dr.Ghiath Sandouk is an amazing pediatrician. Very gentle, attentive, and truly cares about the children and parents. He took the time to listen to all our concerns and explained everything in a reassuring way. Thank you for the excellent care

Dr Mohammed Yaseen Hachim

Orthopaedic Surgeon

Doctor Yaseen is very clear and always supports me by explaining how to manage my back pain and what I can do to avoid more complicated problems in the future. I truly appreciate his guidance.