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Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

I am submitting this formal complaint to express my strong objection to the additional consultation fee I was unfairly charged during my recent visit. Both doctors I initially consulted explicitly requested that I undergo an ultrasound examination. I did not request or schedule this test on my own initiative. The appointment was arranged by your affiliated diagnostic center, which determined the date based on their own availability — not mine. After completing the ultrasound, I returned to the hospital for a follow-up with the same doctors regarding the same medical issue. To my surprise, I was informed that I must pay a new consultation fee because the visit occurred on the eighth day instead of within the seven-day follow-up period. This reasoning is both unreasonable and unjust. It is entirely illogical to hold the patient responsible for scheduling constraints caused by the hospital’s own diagnostic center. The policy should not be applied mechanically when the circumstances clearly fall outside the patient’s control. Such practices reflect poor patient service and disregard for fairness, undermining trust in your institution. Rules are established to regulate, not to exploit or burden patients who are simply following doctors’ instructions in good faith. I therefore demand a full review of this case and the immediate cancellation of the unjustified additional charge. I also expect written confirmation that this issue has been addressed to prevent similar incidents in the future. Sincerely Mohamed

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Assalamu Alaikom, I want to sincerely thank Dr. Sabah Khalid and Nurse Ms. Natalia and another nurse with her for the wonderful care they gave me when I was very sick and struggling with the flu. They were both so kind, gentle, and caring — I truly felt looked after. Dr. Sabah made sure I received the right treatment and medicine, which helped me recover faster and feel strong enough to take care of my daughter and husband who were also sick. Nurse Natalia was so patient and comforting throughout the process, and her warmth meant a lot to me during that difficult time. I myself witnessed how everyone was so busy attending all patients who were sick that time, inspite and despite off, you can still see the smile from their face which really made you feel you will get well don't worry, we are here.... I’m deeply grateful for their compassion and dedication. They didn’t just treat my illness — they genuinely cared, and that made all the difference. Thank you all from the bottom of my heart. May ALLAH bless you good health and all the workers who are really ready to give care to their patients.

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

I visited Prime Medical Center at Oasis Mall for an ENT consultation. I was informed the night before by customer service that the consultation fee would be AED 250, and this was also confirmed at the reception. However, I was surprised to see a separate charge for an ear swab when it was time to pay. At no point before or during the consultation was I informed that this procedure would incur an additional cost. Additionally, the doctor mentioned that everything appeared normal prior to doing the swab, which makes it unclear why the procedure was even necessary. No explanation was given about the purpose of the swab, what it was for, or when I could expect any results, if there are results at all. I believe patients should be clearly informed in advance about any extra charges and the medical reasons for any additional procedures. I would appreciate it if you could review this case and clarify why the ear swab was performed and charged without prior notice or any follow up information. Thank you for your attention to this matter.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Dr. Jincy for my child’s check-up, and I’m very happy with the care we received. She is an excellent pediatrician—patient, kind, and very knowledgeable. She takes time to listen to all concerns and explains everything clearly, which makes parents feel comfortable and reassured. My child also felt very relaxed during the visit. I truly appreciate her friendly approach and genuine care. Highly recommend Dr. Jincy to anyone looking for a dedicated and compassionate pediatrician. Sister Sandhya is also very cooperative and very calm. Sister Sandhya is very kind, caring, and professional. She makes patients feel comfortable and is always ready to help with a smile. Her gentle approach and attention to detail show her genuine dedication to her work. I truly appreciate her support and the way she handles everything with patience and compassion.

Prime Medical Center Ajman

Cardiology, Dentistry, + 11 more

I would like to express my sincere appreciation for Dr. Hussein Ismail. He is an exceptional general physician who consistently demonstrates professionalism, compassion, and genuine care for his patients. Dr. Hussein takes the time to listen attentively, explain medical conditions clearly, and ensure that every patient fully understands their treatment plan. His approachable nature and thorough diagnostic skills inspire confidence and trust. He always goes the extra mile to follow up and make sure patients are improving, which truly reflects his dedication to quality healthcare. I am deeply grateful for his expertise, kindness, and commitment to patient well-being. Dr. Hussein Ismail is a true asset to the medical community, and I would highly recommend him to anyone seeking a knowledgeable and caring physician.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I had no problem with Dr. Nermeen and her nurse but there was one particular nurse in the same reception area that was very rude. I was talking to her and she would not look at me and answer me. Complelety ignored me and was rude. I informed her supervisor and her supervisor called her so we can address the problem and she continued to be disrepectful and completely missed the issue of her being rude. She was even glaring at me while talking to me and talkingover her superior as well as when In was explaining. She needs to be trained again how nurses should conduct themselves. Out of all the nurses I have encountered at Prime in different branches, I have NEVER encountered anyone as rude and as disrepectful as this nurse. I could not see her name clearly as it was a bit long and the name tags were small.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I was disappointed to experience the level of health care in this centre which used to be much better. The nurses did not know how to perform the ECG as the wires fill down several times and the 2 nursses were clueless on how to put the wires and even where exactly to put them!!! The lab technician who took the sample was stressed and wanted just to finish the task fast as it seemed. He ended up injurying me twice with the needle which caused me to have blue marks for several days in my lefthand. He had to take the blood samples from the right hand!!! When i told the doctor about all of that, he looked unconcerned even when I questioned the ECG part and always shifted the discussion towards a long term medications before even completing all the analyses and diagnoses!!!

Dr. Ibtisam Rahmeh

Dermatologist

The doctor is amazing! I originally came in for acne treatment, but during the consultation, we ended up discussing a filler under my eyes and the possibility of dissolving it. She made sure to do a patch test before giving me any injection — and thank God she did! It turned out I’m allergic to the material. She was incredibly proactive, gave me everything I needed, and made sure I was 100% okay before I left. She didn’t even bring up cost — my health was clearly her first priority. She also took the time to understand the root cause of my acne instead of just treating the surface. Truly amazing care. I highly recommend visiting her!

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

I had a great experience with Dr. Arshad. He listened carefully to my concerns, explained everything clearly, and made me feel comfortable throughout my treatment. His approach is calm, caring, and professional, and he truly takes the time to ensure his patients understand their condition and treatment plan. Since starting treatment with him, my breathing has improved a lot, and I feel much better overall. I’m very thankful for his care and highly recommend Dr. Arshad to anyone looking for a knowledgeable and compassionate pulmonologist. ⭐ Rating: 5/5 – Excellent doctor and outstanding patient care.

Dr Waleed Dandan

Paediatrician

Can never go wrong with Dr. Waleed Dandan! He has been my children’s pediatrician since they were infants, and he has never failed us. What more can I say — he’s truly exceptional. His knowledge and experience are outstanding, and the way he treats kids with such care and kindness is remarkable. He’s always responsive, even during emergencies, and has been there for us through some very difficult times. We’re so grateful to have him as our kids’ doctor — he genuinely cares and would never let us down. I would go to no one else, but him. Thank you Dr Waleed.

Dr Mitchelle Lolly

Pulmonologist

I spent months going from doctor to doctor, trying to find relief for a persistent month-long cough. Nothing seemed to work—until I met Dr. Lolly. From the moment I walked into her clinic, I felt genuinely cared for. She took the time to listen, asked thoughtful questions, and approached my case with both expertise and compassion. Her passion for her work is evident in every interaction, and her concern for her patients is commendable. She’s thorough, empathetic, and truly committed.

Dr. Maria Chilko

Paediatrician

I would like to express my deepest gratitude to Dr. Maria. She is an exceptionally knowledgeable and attentive pediatrician. Her professionalism and care are truly remarkable. Dr. Maria always takes the time to listen carefully, explain everything in detail, and most importantly, she prescribes accurate and effective treatment. Thanks to her, my child always receives the best possible care. I highly recommend Dr. Maria to any parent looking for a trustworthy and compassionate doctor.

Dr Mazen Daoud

Orthopaedic Surgeon

I had visited the doctor when I underwent knee surgery due to a patella dislocation, and he has been a very sweet and one of my favourite doctors. He was very patient in explaining everything and made me feel comfortable. Throughout the surgery, he kept communicating with me to put me at ease. Since then, I’ve had several follow-ups, as I tend to panic a lot, and he has always given me the proper guidance I needed.

Dr Neetu Jain Chaudhary

Dermatologist

I have been seeing Dr. Neetu since 2021 for my psoriasis and other skin-related issues. She has consistently been professional, friendly, and caring, always taking the time to fully understand her patients' concerns. When performing procedures, she is gentle and very attentive to her patient's needs. I highly recommend her!

Dr Farida Pithawala

Obstetrician & Gynaecologist

Dr Farida is very knowledgable and supportive. My entire experience and process was super easy, and Dr Farida was always there with prompt advises and replies even at midnights. Thank you very much Dr Farida for your kind advise and support in every step of this wonderful journey.

Dr Yassen Hadi Challoob

Cardiologist

# During my consultation, Dr.Hadi always does explain my test results in a way that was easy to understand. # I noticed that Dr. Hadi follows up thoroughly on lab results, which helps build trust. And now for couple of years with his treatment , i am maintaining my health well.