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Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

I am writing to express my deep concern regarding the recent experience my son and I had at your Barjuman branch. We have been visiting your clinic for over a year, and my son has been under the care of ENT Specialist Dr. Sumaiya Sujahan, who has been treating him for a recurring issue involving cold, fever, nasal congestion, and throat infection. Her treatment has always been effective, and we have consistently trusted your clinic because of her care. However, when I called yesterday to make an appointment, I was informed that Dr. Sumaiya has been transferred and that her replacement is Dr. Tina. As my son was unwell, we had no option but to continue at your clinic since his full medical history is already recorded there. Unfortunately, our experience with the new doctor was extremely disappointing. Despite my son’s fever and weakness, we had to wait a long time due to insurance processing issues. When we finally met Dr. Tina, the consultation lasted only a few seconds. She stated it was likely influenza and abruptly directed us to a general physician, without reviewing any of my son’s prior medical records — even though they are stored within your system. The general physician we were redirected to also conducted a very brief assessment, ordered a swab test, prescribed basic medication, and concluded the visit. There was no effort to understand my son’s long medical history, which has been fully documented at your clinic for over a year. As a parent and as a professional (I am the General Manager of a 4-star hotel in Deira), I found this entire experience deeply upsetting and below the standard of care expected from a reputed medical facility. The doctors barely communicated, did not review medical history, and showed minimal concern for the patient’s condition or comfort. My son is in Grade 9 and has upcoming exams this week. His health condition should have been managed carefully, not handled with such haste and indifference. I request you to kindly look into this matter seriously, review the conduct of both doctors, and ensure patients’ medical histories are always considered before making any diagnosis or referral. I would also appreciate a formal response regarding how this issue will be addressed to prevent such experiences in the future.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Assalamu Alaikom, I want to sincerely thank Dr. Sabah Khalid and Nurse Ms. Natalia and another nurse with her for the wonderful care they gave me when I was very sick and struggling with the flu. They were both so kind, gentle, and caring — I truly felt looked after. Dr. Sabah made sure I received the right treatment and medicine, which helped me recover faster and feel strong enough to take care of my daughter and husband who were also sick. Nurse Natalia was so patient and comforting throughout the process, and her warmth meant a lot to me during that difficult time. I myself witnessed how everyone was so busy attending all patients who were sick that time, inspite and despite off, you can still see the smile from their face which really made you feel you will get well don't worry, we are here.... I’m deeply grateful for their compassion and dedication. They didn’t just treat my illness — they genuinely cared, and that made all the difference. Thank you all from the bottom of my heart. May ALLAH bless you good health and all the workers who are really ready to give care to their patients.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

I’ve been seeing Dr. Anil Kumar for my diabetes management, and I couldn’t be more grateful for his care and expertise. From the very beginning, Dr. Anil Kumar took the time to understand my medical history, lifestyle, and goals. He explained every step of my treatment plan clearly and helped me make realistic, sustainable changes to manage my blood sugar levels. What really stands out is how compassionate and encouraging Dr. Anil Kumar is. He genuinely cares about his patients and makes sure you never feel rushed or judged. He answers all my questions thoroughly and always follows up on test results promptly. Thanks to his guidance, my A1C levels have improved significantly, and I finally feel in control of my health. The clinic staff is also warm and professional, and appointments are always on time. It’s rare to find a doctor who combines deep medical knowledge with such kindness and patience. I highly recommend Dr. Anil Kumar to anyone looking for an endocrinologist who truly understands diabetes care and is committed to helping patients live healthier, happier lives.

Dr Hussein Ismail

General Practitioner

I would like to express my sincere appreciation for Dr. Hussein Ismail. He is an exceptional general physician who consistently demonstrates professionalism, compassion, and genuine care for his patients. Dr. Hussein takes the time to listen attentively, explain medical conditions clearly, and ensure that every patient fully understands their treatment plan. His approachable nature and thorough diagnostic skills inspire confidence and trust. He always goes the extra mile to follow up and make sure patients are improving, which truly reflects his dedication to quality healthcare. I am deeply grateful for his expertise, kindness, and commitment to patient well-being. Dr. Hussein Ismail is a true asset to the medical community, and I would highly recommend him to anyone seeking a knowledgeable and caring physician.

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

I am 24 week s pregnant and suffering with fever , (CSR )Ms. Hajja in the receptionCounter No.1 she wrongly updated insurance while opening file and my medicines keep on rejecting, after a long waiting in pharmacy i came to know..tBack to back am going pharmacy and CSR to ask regarding updates. csr is waiting to Mr Ebris someone,to see her message to update insurance .almost 2 hr i waited , at least she can call and ask them to update ,she is behaving like irresponsible . This mistake happened from her side 1.43 pm i opened file and waiting in the hospital till 4.00pm ,still no updates . other csr is saying we are busy .we cant help go to PRO office . With the help of PRO i rceceived medicines @4.30pm…Very very bad experience from CSR

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I had an excellent experience with Dr. Ahmed, He is not only highly knowledgeable in his field, but also very patient, attentive, and compassionate. He took the time to listen to all of my concerns, explained the diagnosis in a clear and reassuring way, and offered effective treatment options tailored to my needs. What really stood out was his professionalism and calm demeanor, which immediately put me at ease. The entire process from the consultation to the follow up was smooth and well-organized. His staff was also friendly and efficient, making the whole experience even better. I would highly recommend Dr. Ahmed to anyone in need of an ENT specialist.

Dr Ahmed Badie Abdulmajeed Al-Fikry

ENT Surgeon

I had an excellent experience with Dr. Ahmed, He is not only highly knowledgeable in his field, but also very patient, attentive, and compassionate. He took the time to listen to all of my concerns, explained the diagnosis in a clear and reassuring way, and offered effective treatment options tailored to my needs. What really stood out was his professionalism and calm demeanor, which immediately put me at ease. The entire process from the consultation to the follow up was smooth and well-organized. His staff was also friendly and efficient, making the whole experience even better. I would highly recommend Dr. Ahmed to anyone in need of an ENT specialist.

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I have visited the hospital on 15 October, first the nurse checked my BP. Heart rate. She was nurse and friendly. The my name was called to met Dr. I don’t remember her name she has adked for some medical test and advices me to met Hart specificalest Dr. Alaa. I went to her she was very friendly kind and very helpful she asked me to do ECG I did and again asked for more medical tests to insure the results.. Also adviceved me what to do and what don’t do What to avoid and what to not She was very careful about her patients and making sure that they are understanding all the advices. Over all it’s a good experience

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

I was suffering from acidity. I had multiple times chowing my salivas during my sleep. Besides my vocal curd was swelling due to the acidity.. Dr. Rizwan explained the reason, did endoscopy, ultrasound and given the medication. I am absolutely getting better and following all the diet control he has advised. I appreciate Dr. Rizwan for the details check up and continuous follow up. Also I appreciate to Ms. Shikha, the nurse for following up and providing the best service during the visit at Prime clinic.

Eastman's Smile Solutions Dental Clinic

Dentistry

I had a dental appointment with Dr. Mary yesterday, and as always, she exceeded my expectations! Her gentle touch and smooth technique make every visit comfortable. It's clear that she truly cares about her patients and their dental health. Additionally, her assistants are incredibly friendly and fantastic at what they do, making the whole experience even better. I always leave feeling confident about my smile. Thank you, Dr. Mary, for your amazing work and for having such a wonderful team!

Dr Mazen Daoud

Orthopaedic Surgeon

I had visited the doctor when I underwent knee surgery due to a patella dislocation, and he has been a very sweet and one of my favourite doctors. He was very patient in explaining everything and made me feel comfortable. Throughout the surgery, he kept communicating with me to put me at ease. Since then, I’ve had several follow-ups, as I tend to panic a lot, and he has always given me the proper guidance I needed.

Dr Meenu Mathur

Obstetrician & Gynaecologist

I had a wonderful experience with Dr. Meenu, she is incredibly compassionate, patient and has genuine care for me as per my experience. She always answer all my queries and made me feel completely at ease throughout my visit. Her attention to detail and genuine care for her patients truly set her apart. I highly recommend her to anyone looking for a trustworthy and responsible gynecologist

Dr Neetu Jain Chaudhary

Dermatologist

I have been seeing Dr. Neetu since 2021 for my psoriasis and other skin-related issues. She has consistently been professional, friendly, and caring, always taking the time to fully understand her patients' concerns. When performing procedures, she is gentle and very attentive to her patient's needs. I highly recommend her!

Dr Aqeel Farooque

Endocrinologist, Paediatrician

I have been visiting Dr. Aqeel for more than 2 years for my son who had two brain surgeries and is on regular medications for his harmone replacement. We found Dr Aqeel very cooperative, very professional and pleasuant to talk and always statisfy our queries. We are very happy to visit him. always and

Dr. Mehrnaz Ataeinaeini

ENT Surgeon

I had my septoplasty and rhinoplasty with Dr Mehrnaz in August! The surgery went very well I was constantly reassured that I am taken care off!! The whole process was very smooth! And my results looked natural and fabulous I highly recommend her it was the best decision I have ever made!

Dr Mary Zachariah

Obstetrician & Gynaecologist

Dr. Mary is an incredible doctor and her professionalism along with the empathy she carries is 10/10. I have found an absolute best human as my gynec. She is a great listener and provides the best solution , she indeed has shifa in her hands.