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Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Please keep in mind that my rating has nothing to do with the staff and doctors that attained to me during my visit. My bad experience was after my visit, I paid for my sick leave which usually take less than 5mins to receive once you’ve made the payment to MOHAP. Once I left the hospital I waited till the evening around 6pm I call the customer service the Asian guy ( Indian) who picked my called told me it takes 24hr and he seems not wanting to assist, once I told him that I often apply it by myself and told him about the time frame he said he will check with the clinic and get back to me. Came back to me and repeated himself and I did the same, the he didn’t have anything else to say but to transfer me to the clinic. Fast forward to the clinic I spoke their supervisor on duty VERY UNPROFESSIONAL sanja or sajav… I forgot her name too she told me it takes 24hr and the guys at the clinic already informed it takes 24hr, I told her I often apply it by myself and it doesn’t take that long and she told me it has been apply they are just waiting to receive it. I told her she was wrong with MOHAP once the payment is received you instantly receive a notification has been approved then your sick leave follow. She told me she has to check with the nurse, I told her it’s not the nurse applying for the sick leave you’ve a particular staff that does that. Then I knew something wasn’t right, I told her if it has been applied send me the Application Number I’ll verify it on my end she said she doesn’t hav access to it she will ask and get back to me. I waited for and hour and I decided to go to the clinic. On arrival to the clinic I met Mosiz very nice guy and always assist me and my family, I explained to him the situation and he came back to saying wait 5mins you’ll get your sick leave. And guess what they had not applied for it as i thought, mind you my state Dr Avinesh said I need to have a bed rest not to strained my thigh and I had to come all the way to the clinic just for them to apply a sick leave I had paid since morning. If that supervisor was professional she would have just been honest with me and I would have known what to say to my company once they asked for the sick leave. But she thought she is so smart. I’m really pissed and disappointed.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

My appointment was scheduled at 8:45 PM. Upon arrival, the male Filipino staff at the reception was on his phone and took around two minutes to notice me before directing me to the second reception for the Pulmonology Department. The doctor consultation itself was satisfactory. However, the nurse appeared to be in a hurry, likely due to shift ending, and I was instructed to go to another clinic for my nebulization. While I understand shift constraints, the transition was not handled well. At the second reception, the male Indian staff was rude when I asked where I could have the nebulization. He questioned me about who my nurse was—something I would not reasonably know, as nurses are not introduced to patients as they are in other hospitals. When I explained this, he simply told me to “go there and find a nurse myself,” which was unprofessional. When I eventually found a nurse, she administered the nebulization but left me unattended, instructed me to stay for 10 minutes, and told me to turn the machine off myself. She did not check on me again. During the treatment, the hose disconnected because it was not properly attached. Fortunately, I knew how to fix it myself. Overall, the experience reflected poor service, lack of coordination, and inadequate patient care, particularly from the reception and nursing staff. I hope this feedback helps improve patient experience moving forward.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I am writing to express my disappointment with the service I received at the lab during my recent visit. I was informed that I would need to wait approximately 30 minutes, as I would be accommodated in between scheduled appointments. I understood this and agreed to wait. However, I ended up waiting for almost two hours while experiencing significant pain in my lower abdomen, which was the reason for my clinic visit. During this time, I was instructed to drink a large amount of water and continued waiting in discomfort. Despite the staff being aware that I was in pain and seeing my condition, I was repeatedly ignored and not given any updates or assistance. I understand that clinics can be busy, but waiting for such an extended period while in pain, without proper communication or consideration, was very distressing. I am extremely disappointed with the level of care and service provided. I hope this feedback will be taken seriously and used to improve patient care in the future.

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

Very badly organised prime medical center which i have visited. The staff in the reception tries to teach you when you tell any complaint. No nurse at the doctor’s room to inform whose turn is next. Afterall when everyone is waiting, some random person will come from nowhere and go inside the room. When you ask about it, they say priority appointment. But when we ask what is priority appointment nonody knows. Very badly organised. And reception staff also not polite enough to explain things properly. And regarding appointment, i had appointment which was booked in the application and when i came to the reception it was not there and i think they removed and was asking for message which i didnt receive. I had to booked one appointment for future just to show him that we normally dont receive any message when we book appointment in the app. Very bad experience from this branch.

Dr Saeed Mehboob Khan

Ophthalmologist

Doctor prescribed two optical glasses, one progressive lenses for far sighting and reading, and the second was a working distance lenses. After getting the two pairs from the optics shop , the progressive one worked fine but the Second for working distance the vision is blurry and I am not able to use because the doctors prescription turned out to be incorrect as he admitted himself. This was really frustrating as I payed a large sum of money for the lenses. I revisited the doctor and he realized that it’s his mistake once he checked the prescription and compared by the measurements he wrote down in my file. I did new lenses with correct measurements and I had paid again as the optician shop the wrong measurements is not covered under warranty. I request a compensation on double pay!

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

My appointment was scheduled at 6:40 PM. Due to traffic while traveling from Sharjah to the clinic, I arrived slightly late at 6:55 PM. A male nurse did not allow me to directly see the doctor and advised me to wait for one hour. When I eventually saw the doctor, I was asked to undergo an X-ray. After the X-ray, I had to wait again for approximately 20 minutes. The doctor informed me that everything looked fine and prescribed a gel to apply along with painkillers. However, I am concerned because I am still experiencing shoulder pain, and I am unsure why the pain persists if everything appears normal. Additionally, the male nurse informed me that physiotherapy approval would take approximately three days.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I was made to wait for about an hour and I had to pay AED 800 + medicine for a 5 minute consultation with the dentist after being redirected by the ENT specialist because they didn’t think that my ear pain was due to infection but rather due to something related to my jaw. The dentist suggested I get a mouth guard, which would have been another AED 2500 out of pocket, to which I said I would get back to them after talking to insurance. All in all, I came back from the hospital with just pain medication which was not covered by my insurance and no solution for my hurting ear. Will not be coming back. All staff however were very polite and helpful.

Dr Shouku Dental & Implant Clinic

Dentistry

I’ve had an amazing experience with dr shouku. He’s very committed to his work, which is clearly visible in the service provided. Dr. Shouku is the only person I would blindly trust with my teeth. The staff is also very friendly and welcoming. I would definitely recommend the clinic and Dr. Shouku. I plan on getting Invisalign done by him and so far I’ve had my Invisalign consultation, where I was shown what my teeth would realistically look like after the procedure using the itero machine. He customized the results to make it my dream smile and to make my dream a reality.

My London Skin Clinic - DIFC

Dermatology

l've been a patient of Dr. Sobia Mirza for a month now to understand the reasoning behind my constant fatigue and overall skin dullness. Through a series of blood tests, she'd quickly identified the root cause of the problem and we've been on a plan to gear up my iron and vitamin B levels. Outside the scope of this plan, she's been extremely helpful in assisting me improve my overall health journey whilst providing information on how I can maintain and regulate my health independently after the treatments. Thank you for your service, Sobia!

Dr Sanjay Bhat

Urologist

I visited the doctor for kidney stone. He was very knowledgeable, considerate. Explained the procedure, communication from him as well as from his team was timely. The operative notes was so detailed which i have never seen previously with any surgeries done for me or for my family. I moved after having stent from another hospital, yet he rushed and made time for my procedure. I was from Tamilnadu, He speaks tamil inspite of not being his mother tongue and many more languages which makes it easy to explain.

Dr. Dhawal Bakhda

Orthopaedic Surgeon

The hospital services were excellent. When I met the doctor, he understood my issue immediately, and the X-ray results confirmed exactly what he explained. He prescribed medicines and a gel, which really helped with my recovery, and I am feeling much better now. One thing I noticed was that the recommended calcium medicine was different from what I received, and I was a bit confused about whether it was changed. Apart from this, the overall treatment and care were fantastic.

Dr. Shan Mammen John

Dentist

One of the best orthodontists I’ve come across. Very calm, approachable, and genuinely cares about patients. From the first consultation to follow ups, everything was smooth and well explained. You can clearly see the experience and expertise in the way treatment is planned and executed. Highly recommended for anyone seeking reliable and long term results.

Dr Alia Humaid AlQassimi

Obstetrician & Gynaecologist

An excellent experience from start to finish. Doctor Alia was incredibly professional,comforting, warm and precise, and took the time to explain everything thoroughly. The clinic was spotless and well organized, which made the whole visit feel calm and reassuring. Truly a wonderful experience all around.

Oliver Jones

Chiropractor

Oliver was able to captuee my muscular skeleral history and cross pollinate that with what i was presenting on the day. He was a great listener and confirmed his inital diagnosis with confirmation from assessing me on the practitioner table- a totally holistic experience- i would highly recommed him

Dr. Mohamed Houcem Amiour

Cardiologist

Dr. Amiour is not only an exceptional cardiologist but also a genuinely kind and attentive human being. He takes the time to listen, explains everything clearly, and treats you with real care. It’s rare to find a doctor who combines such deep medical expertise with compassion and humility! ❤️❤️

Dr Jamal Kassouma

ENT Surgeon

Dr. Jamal was very kind, nice, patient, and professional. He took the time to explain everything to me in detail and helped me with an issue I've been dealing with for over 20 years. Truly appreciated his expertise. Thank you so incredibly much Dr. Jamal.