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Thames View at Charing Cross Hospital

Thames View at Charing Cross Hospital

Floor 15, Thames View, Fulham Palace Road, London, United Kingdom, W6 8RF

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All reviews(275)
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MRI Scan (Magnetic Resonance Imaging scan) (24)
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*Star rating based on patient reviews

275 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent service and treatment without any delay

11 May 2023verified patient

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Absolutely super care

10 May 2023verified patient
Patient seen for:
Prostatectomy (Robotic)

4.75

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I'm very happy with your medical, catering and cleaning staff. The only thing I am unhaply about is that your billing department has, more than once, sent bills to me onstead of my insurance company, despite having their details. On one occasion, your credit control team contacted me to chase me for payment - the day before a chemo treatment about bills I hadn't seen, wasn't expecting, didn't need to see and which my insurer settled as soon as they were contacted. Just what I needed when trying to stay calm and positive before treatment. Despite this, your team phoned me again about my next bill. I've only knocked one star off your total score because your other people have been *so* good. The oncology nurses, in particular, have been friendly, helpful, professional - *so* good.

11 May 2023verified patient
Patient seen for:
Prostate Cancer
Bone Cancer

Reply from Thames View at Charing Cross Hospital

Thank you for your feedback. We really appreciate you taking the time to share your positive experiences at the Thames View. However, we are very sorry to hear about your experience with billing. If you would like to contact us via imperial.private.healthcare@nhs.net a member of the management team will be in touch to discuss your concerns. Best wishes, the Imperial Private Healthcare team

16 May 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Great staff, well organised and friendly.

09 Jun 2023verified patient
Patient seen for:
Consultation

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very polite efficient smooth running operations….. ***** stars.

06 Jun 2023verified patient
Patient seen for:
Ureteroscopy
Laparoscopy

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I received excellent care and attention from all the staff during my stay at Charing Cross Hospital

06 Jun 2023verified patient
Patient seen for:
Prostatectomy (Robotic)

Reply from Thames View at Charing Cross Hospital

Thank you for your feedback. We are very grateful and appreciate you taking the time to share your positive experience with us at The Thames View. Best wishes, the Imperial Private Healthcare team.

15 Jun 2023

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Great service and helpful staff.

25 Oct 2021verified patient
Patient seen for:
Troublesome Cough

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very helpful ad friendly staff who organised my visit very efficiently. Thank you!

27 Dec 2021verified patient
Patient seen for:
Troublesome Cough

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The care was extremely good but the most important aspect was the quality of the surgeon, operating theatre & anaesthetist as far I am concerned.

02 Aug 2021verified patient

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Staff at the Charing Cross Hospital Imperial Private Healthcare were very helpful, positive and friendly.

08 Oct 2021verified patient
Patient seen for:
Troublesome Cough