Floor 15, Thames View, Fulham Palace Road, London, United Kingdom, W6 8RF
0 %
0 %
0 %
0 %
0 %
*Star rating based on patient reviews
275 reviews
5
Excellent service and treatment without any delay
4.75
Absolutely super care
4.75
I'm very happy with your medical, catering and cleaning staff. The only thing I am unhaply about is that your billing department has, more than once, sent bills to me onstead of my insurance company, despite having their details. On one occasion, your credit control team contacted me to chase me for payment - the day before a chemo treatment about bills I hadn't seen, wasn't expecting, didn't need to see and which my insurer settled as soon as they were contacted. Just what I needed when trying to stay calm and positive before treatment. Despite this, your team phoned me again about my next bill. I've only knocked one star off your total score because your other people have been *so* good. The oncology nurses, in particular, have been friendly, helpful, professional - *so* good.
Thank you for your feedback. We really appreciate you taking the time to share your positive experiences at the Thames View. However, we are very sorry to hear about your experience with billing. If you would like to contact us via imperial.private.healthcare@nhs.net a member of the management team will be in touch to discuss your concerns. Best wishes, the Imperial Private Healthcare team
5
Great staff, well organised and friendly.
5
Very polite efficient smooth running operations….. ***** stars.
5
I received excellent care and attention from all the staff during my stay at Charing Cross Hospital
Thank you for your feedback. We are very grateful and appreciate you taking the time to share your positive experience with us at The Thames View. Best wishes, the Imperial Private Healthcare team.
4.75
Great service and helpful staff.
5
Very helpful ad friendly staff who organised my visit very efficiently. Thank you!
5
The care was extremely good but the most important aspect was the quality of the surgeon, operating theatre & anaesthetist as far I am concerned.
5
Staff at the Charing Cross Hospital Imperial Private Healthcare were very helpful, positive and friendly.