For providers
Provider Login
Priory Hospital Hayes Grove

Priory Hospital Hayes Grove

Prestons Road Hayes, Bromley, United Kingdom, BR2 7AS

Verified profile

Verified profile

AboutOpening hoursReviewsGalleryFAQ

Reviews

All reviews(145)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Anxiety Disorder (48)
Depression (42)
Addiction (13)
Alcoholism (9)
Attention Deficit Hyperactivity Disorder (ADHD) (8)

0 %

0 %

0 %

0 %

0 %

*Star rating based on patient reviews

145 reviews

4.5

5.00
Overall Experience
3.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I had online therapy with Willis Atherley-Bourne and I cannot praise him highly enough. His ability to draw out the key themes while maintaining such a balance of empathy and humour was incredible. I felt supported throughout and it was a 'journey' in that Willis always remembered what we had discussed in the previous week and so his work always built on previous sessions. Thank you Willis.

05 Oct 2022verified patient
Patient seen for:
Depression

Reply from Priory Hospital Hayes Grove

Thank you for taking the time to let us know about your positive experience of our service here at Hayes Grove. I will pass your comments to the team, who all strive to provide the best possible care. Thank you

23 Oct 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Sarah is a phenomenal therapist. She has been fundamental to my personal journey and has given me tools to sustain long term success without her. Also reception team like Claire have always been really welcoming and friendly.

11 Jul 2022verified patient

Reply from Priory Hospital Hayes Grove

Thank you for sharing your positive experience here at the Priory Hospital Hayes Grove. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again.

01 Aug 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Good😀

20 Nov 2019verified patient

Reply from Priory Hospital Hayes Grove

Thank you for taking the time to rate your experience with Priory Hospital Hayes Grove. We can see from the score you have given that you are pleased with the service you received from the team. Please do not hesitate to contact us if we can be of any help in the future.

12 May 2020

4.5

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
4.00
Wait time

My experience was very good. Ruth Lee was very helpful and professional. I felt I was listened to and helped to make positive changes. I found Ruth easy to talk to and very trusting.

19 Jan 2021verified patient

Reply from Priory Hospital Hayes Grove

Thank you for taking the time to share your positive experience of a member of our therapy team.

18 May 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Pre and post COVID-19 the service we have been receiving since we engaged with the therapists has been exceptional. When you consider the challenges we have all faced this year, the signs of improvement with our son and his specific challenges has been amazing. We are enormously grateful to the team.

21 Dec 2020verified patient

Reply from Priory Hospital Hayes Grove

Thank you for taking the time to share your experience as a parent of the patient. This is much appreciated.

18 May 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The experience I had at Priory Hayes was great from the beginning. From the friendly reception team to my Therapist Sarah Maddocks. Sarah was really easy to build a connection with and is a great listener. Once we had gotten to know each other and identified some of my ongoing concerns (anxiety and depression) she started to help me get to the origin of these and provided me with a heap of practical tools that I have used to alleviate these symptoms. If I do ever feel anxious now I have the tools to process, self soothe and manage my emotions even when in stressful situations or environments. We worked together to identify and process traumatic events that had left me with crippling anxiety and little hope that I would ever feel any better than I did. I had very little self worth and this had influenced decisions and behaviours in my life since I was a child. I now can confidently say that this has improved dramatically and I now truly understand my own worth. The way Sarah balanced the sessions with practical and emotional support really worked for me. I learnt a lot about myself and how the brain reacts to trauma and found the whole process extremely helpful. We did EMDR which I really benefitted from and the relapse prevention plan we put in place at the end of my sessions left me not only feeling extremely proud of my progress but also reassured me that I have the tools available in place for when I need them.

26 Aug 2022verified patient
Patient seen for:
Obsessive Compulsive Disorder (OCD)
Anxiety Disorder
Depression

Reply from Priory Hospital Hayes Grove

Thank you for taking the time to share your experience. Here at Hayes Grove we try to provide the highest quality and effective care and we are so pleased to hear of your positive experience and how well you are doing. Thank you - Denise, Hospital Director

01 Sep 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent. All staff really looked after me.

01 Sep 2022verified patient
Patient seen for:
Addiction

Reply from Priory Hospital Hayes Grove

Thank you for the lovely feed-back. We strive hard to provide the best possible care and we are so pleased to hear of your experience. Thank you

12 Sep 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I was fortunate enough to be referred for therapy sessions with Sanchari Lahiri at Hayes Priory. It is no exaggeration to say that working with her has changed my life so much for the better. Sanchari is warm and empathetic but also knows exactly when to push and challenge. The Priory has always been supportive for which I am grateful, but for me, it has been working with Sanchari that has been positively life changing.

02 Sep 2022verified patient
Patient seen for:
Low Self-Esteem
Depression
Trauma/Complex Trauma

Reply from Priory Hospital Hayes Grove

Thank you for taking the time to provide such lovely feed-back which has been passed to our therapist and her manage. It was lovely to hear how well you are doing. Our team strive to provide the best possible care and this is a reminder of the great work they do. Thank you

12 Sep 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Ruth Lee was fantastic. thank you

25 Mar 2023verified patient
Patient seen for:
Anxiety Disorder

Reply from Priory Hospital Hayes Grove

Thank you for your feedback in relation to Priory Hospital Hayes Grove, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

29 Mar 2023

4.75

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

My daughter is autistic and suffers from a severe eating disorder. The eating disorder team at Hayes Grove did a wonderful job looking after her, particularly the consultant Dr Lauren Gavaghan and the ward manager Aisha Kibirige and many of the support staff. As a family we will always be grateful for their care and support.

02 Jan 2023verified patient
Patient seen for:
Anorexia
Autism

Reply from Priory Hospital Hayes Grove

Thank you for your feedback in relation to Priory Hospital Hayes Grove, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

07 Jan 2023