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Primrose Lodge

Primrose Lodge

Perry Hill, Worplesdon, Guildford, United Kingdom, GU3 3RF

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Reviews

All reviews(188)
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Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Alcoholism (142)
Addiction (91)
Trauma (22)
Group Therapy (20)
Alcohol Dependence (17)

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*Star rating based on patient reviews

188 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

My experience of primroselodge has been very good. All the support staff have been very professional and helpful. Accomadation was good. And the daily programme was well organised.

07 Feb 2023verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for leaving a review, we are pleased you had a good experience. Wishing you all the best in your recovery journey

08 Feb 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I got so much out of my stay in treatment at Primrose A big thank you to my Therapist , and all the support team I'm ready to face life on the outside, Thank you Primrose

22 Nov 2022verified patient
Patient seen for:
Addiction

Reply from Primrose Lodge

Response from Sanctuary Lodge Thank you for your review we are so pleased you had sucha good experience, wishing you all the best in your recoery journey, please stay in touch.

24 Nov 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent service

16 Jan 2023verified patient
Patient seen for:
Addiction

Reply from Primrose Lodge

Thank you for leaving the review and glad you had a good experience

19 Jan 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent

12 Dec 2022verified patient
Patient seen for:
Addiction
Alcoholism

Reply from Primrose Lodge

Thank you for taking the time to give us a review we are so pleased you had a great experience and wish you all the best in your journey, please do keep in touch

19 Dec 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Although the facility needs refurbishment and some of the website info is misleading it was a very positive experience overall. All of the staff were very caring and professional

11 Jan 2023verified patient
Patient seen for:
Addiction

Reply from Primrose Lodge

We are sorry to hear that the facilities at Primrose Lodge did not meet your expectations. We will gladly investigate this matter further if you would like us to. You can email customerexperience@ukat.co.uk.

13 Jan 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I thought The staff and therapists were excellent. Very friendly and experienced. Food was good. Rooms could do with a proper clean.

12 Jan 2023verified patient
Patient seen for:
Alcoholism
Addiction

Reply from Primrose Lodge

Thank you for taking the time to review our service. We wish you all the best in your recovery journey. 

16 Jan 2023

3

3.00
Overall Experience
3.00
Cleanliness
3.00
Friendliness
3.00
Wait time

It has been fine this time and more tools to go home with as last time it was covid and no help at all.

17 Dec 2022verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for your review. We are sorry to hear that ​Primrose Lodge​ did not fully meet your expectations, we will gladly ​look into​ this matter further. Please email customerexperience@ukat.co.uk

19 Dec 2022

3.25

3.00
Overall Experience
3.00
Cleanliness
3.00
Friendliness
4.00
Wait time

Rather abrupt and sometimes rude support staff .The therapists are excellent

16 Dec 2022verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for your review. We are sorry to hear that ​Primrose Lodge​ did not fully meet your expectations, we will gladly ​look into​ this matter further. Please email customerexperience@ukat.co.uk

19 Dec 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I had a great experience at primrose Lodge. I learnt a lot about myself and my recovery.

10 Feb 2023verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for taking the time to leave the review, wishing you all the best in your recovery journey

13 Feb 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Great rehab, greatly recommend, staff are very helpful, accommodation is excellent. I highly recommend if anyone needs to detox this is the place to come.

07 Feb 2023verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for taking the time to give us a review. We are so pleased you had a great experience and wish you all the best in your journey. Please do keep in touch

10 Feb 2023