Montrose Health Group

Very professional, considerate and thorough. Thank you

Great Experience with grace thankyou

Grace was brilliant from start to finish. Friendly, empathetic, non judgemental, friendly and approachable. Just what my son and i needed. Also after our triage appointment Grace followed up very quickly with the next steps and a really lovely email which much appreciated.

The online appointment was very easy to do and Grace was polite, caring and professional. Highly recommend using Montrose.

All visits were virtual. It went well, we talked about my progress and the medication dosage and how I felt.

Grace was so supportive and kind. She acknowledged everything I shared, was understanding and took everything at my pace. The whole session was made so much easier and I felt like I could truly share our experiences with no judgment. Thank you so much for making me feel valued and listened to. I can recommend you highly enough!

My son was assessed and diagnosed and this part of the process was fine. Once he started medication and I was paying for private prescriptions there was no appropriate level of aftercare. My son’s symptoms got worse and when I called for help I was told someone would call me back but they never did. I was then told the prescribing appointment which you pay for could have been used to discuss the dangerous side effects but as I’d already parted with close to £2000 I would have thought a phone call when needed would be provided.

My experience started very positively. However, as time went on it became more and more clear I could have gone anywhere on the internet and got the same service for a fraction of the cost. My diagnosis was just a copy and paste from my questionnaires and some details were incorrect. At the appointment when I was given my diagnosis the clinician didn't show up for the first meeting (via online call) then hastily rebooked another, to which she was late. She delivered the diagnosis with zero explanation and rushed through it to get to her next appointment. My appointment lasted about twelve minutes. Nothing was properly explained to me, not even the nature of the diagnosis or what it meant. And there was no follow up at all. After several weeks of waiting I initiated an email to a member of staff to which I was sent an email of options going forward. No explanation or anything, just a cold email saying I could be assessed for meds or have coaching. I haven't really known what to do since then and there has been no follow up from that point whatsoever. The fees attached to Motrose for this 'treatment' are very expensive, and is not reflective on your service in any way shape or form. I have been extremely disappointed with it and it has solved nothing.

The booking process and assessments were easy to book, in a time that suited us and everyone was so kind, especially to my daughter who was worried about the appointments

As a 25 year old man who had no idea he needed a diagnosis of ADHD, the team at Montrose really helped bring me into the light. The wait times were comparatively non-existent compared to other avenues I tried, and once I had my diagnosis explained to me by one of their very professional and supportive experts, they made no delays in getting me all the support I could need. My prescriber is genuinely one of the most diligent professionals I’ve ever met, and is always sure to check on my wellbeing thoroughly before we proceed with each appointment. They make sure I am not only adhering with the treatment they recommend, but also taking steps back and reflecting along the way, and even prompting me with basic self-care advice to make sure that we are both working hard for the best outcome for myself. I can safely say that the support I’ve received from Montrose has made me feel like I have a brain again, rather than jumbling through life not knowing how to climb each hill ahead of me. The support I’ve received has made me feel like my adult life has truly begun, and I’m so happy to be able to say that.