Montrose Health Group

What an amazing experience all staff are really friendly from opening the door, sitting in the waiting area just overall a lovely clean place. They made my child feel at ease and supported his transitions and understood his needs straight away. I would highly recommend Montrose to all families as you are listened to and understood, I was made to feel valid even on a video call we felt comfortable and listened to which can be hard when not face to face. I want to thank you for all you have done to make us as a family feel at ease and that our concerns over many years for my child have been clarified.

Amazing staff and consultants

I was told the waiting time was 12 weeks and my assessment appt was within 5 weeks. I received an email to say I had an online appointment. It didn’t say it was my assessment appointment and I was not prepared for it. The email for my appointment did not say how long to allow for the appointment. I think this is very poor communication. The clinician conducting the assessment couldn’t be faulted and that aspect of my experience was very positive. Commented average on how clean the clinic was. As my appt was online I can’t comment on this and there is no option to say not applicable.

The lady who assessed our son for adhd was thorough, professional and managed to capture our son, his needs along with how amazing he is all in one report, the report and recommendations were detailed and received within days of his assessment, the only difficulty we have had is contacting the admin team, we managed to contact them via social media and got a response that way rather than on the phone

I have been under the care of Montrose for a few months now. The wait times are relatively short in comparison to other companies which was why I chose them as my RTC provider. My initial Assessment was a great experience. The assessor was on time for our online meeting and listened attentively, making me finally feel heard for the first time, despite having had two previous assessments elsewhere. The report was published in a timely manner but unfortunately, there were funding issues which delayed the start of my titration. However, once this was resolved, I was given an appointment for the medication assessment soon after. The Psychiatrist was lovely! Again, she listened and was empathetic to my needs. I was given clear instructions on how the titration process would work and what to expect from the medication, including any possible side effects. The support on the telephone and understanding shown throughout has been amazing, considering the volume of patients they must deal with on a Tuesday, once you are able to get through. Unfortunately, this is the only day the phone line is open for RTC clients, (continuous redialling and perseverance is the key!) Overall, the staff have are always friendly and sympathetic to my needs, making the whole experience more manageable.

All the staff were very nice, friendly and helpful. They made me feel comfortable and listened to me during my visit. I am happy with the service I received. Thank you to all the team.

Thank you for listening, you have helped alot

The appointment was very rushed and took the form of question and yes/no answer. It felt like there was little space for complex, clinical analysis, especially in the juxtaposition of ADHD and autism occurring together.

Colleen was absolutely amazing from the beginning of the assessment to the end she has really helped me understand what I have been going through with my son also gave me some advice on what to do and what's next she's a lovely and bubbly lady also commented how well I bring up my son even when times are hard she is a real credit to your team many thanks in getting me the help for my son highly recommend Nicole t

10uot 10 brilliant