Montrose Health Group

Mirium & Gail were both so lovely, kind & caring & I couldn’t of wished for 2 better people to assess my daughter Thanku so much Contact was brilliant from the start The postal is easy to log onto

Really helpful from reception to Colleen. Thank you for helping me finally get some answers.

Attended a clinic in Banbury. Nice facilities ok to find Our original appointment was cancelled by email an hour and half before our appointment. A phone call or a text would have been a more appropriate way to contact us. Luckily I checked my emails just as we were about to leave. Other than that the service has been brilliant.

Lovely, kind & compassionate staff.

A fantastic experience with Montrose. We chose Montrose through RTC for my son for ADHD and ASD. The whole process was quick (10 weeks!) and the team were super. Colleen, the consultant who did the assessments, was knowledgeable, engaging and made us feel at ease every time we spoke. We’re glad we chose Montrose!

Every appointment was very welcoming, and each member of staff i dealt with where very skins and understanding through the entire process

My appointment was online, I felt safe and listened to in the assessment. And found the process and access to documents straightforward. Thank you for making a challenging situation that little bit easier.

Session was relaxed and helpful and they were happy to answer any questions I had

I had 2 teams call so never visited to practice. However, the experience I had was amazing, my consultant was so helpful, friendly and throughout. She discussed things in finer details and put my mind at ease.

Navigating an ADHD assessment through the Right to Choose (RTC) pathway with Montrose Health Group has been a deeply frustrating experience defined by poor communication, missed deadlines, and severe admin failures. Despite already holding a valid diagnosis—which was communicated as the primary reason for the RTC referral—the overall process lacked transparency and care. Notable issues included: • Unfulfilled Commitments: The assessor promised a follow-up call the next day to discuss the outcome and report, which never occurred. • Delayed Reports: Admin staff stated the report would take one week, but it took three weeks to arrive. • Communication Blackouts: There was zero communication for nearly two weeks following the assessment, despite sending multiple emails. Furthermore, the clinic's phone system disconnects automatically when selecting the RTC option, leaving no direct line of contact. • Inaccurate Reporting: The report cited a pre-planned call to discuss results that was never scheduled until multiple follow-up emails were sent. It also stated a referral for medication titration would occur, which ultimately could not be fulfilled due to funding issues. • Admin Errors: The report was not sent to the GP for weeks under the claim that no GP email was on record, even though the email had been provided multiple times during referral. • No-Show Appointments: A follow-up appointment was scheduled, rescheduled, and ultimately abandoned when no staff member joined or let the patient into the virtual waiting room.