Doctify logo
For providers
Provider Login

Medefer - Norfolk

United Kingdom

Specialties:

Cardiology

Neurology

View all (+4)

4.48

/5

(58 reviews)

United Kingdom

Specialties:

Cardiology

Neurology

View all (+4)

Book

Reviews

5

Actually felt listened to.

07 Aug 2026verified patient
Patient seen for:
Health Assessments

Reply from Medefer - Norfolk

Thank you for the five stars. We are glad your experience with Medefer was a positive one, and we really appreciate you taking a moment to let us know. If you ever want to share more about your experience, we would be very happy to hear from you.

10 Sep 2026

5

Initial visit to GP to discuss suffering from constipation for some time. Then heard from Medefer and asked to get blood tests at James Paget Hospital. Followed up with appointment at JPH to have a Sigmoidoscopy carried out. Discovered a polyp that was removed to be analysed. Also a few diverticula. Was treated with respect and well looked after.

06 Aug 2026verified patient
Patient seen for:
Skin Problems
Altered Bowel Habits

Reply from Medefer - Norfolk

Thank you for taking the time to share your experience. We are really pleased to hear that you felt respected and well looked after throughout your journey. Feeling supported and cared for at every stage is an important part of the experience we aim to provide. It means a great deal to know that this was your experience, and we really appreciate your kind feedback.

10 Sep 2026

3

Did a visit for emr the doctor wasn't very nice and kept coffin over me and very rude and blunt

06 Aug 2026verified patient
Patient seen for:
Health Assessments

Reply from Medefer - Norfolk

Thank you for taking the time to share this. We are genuinely sorry to hear that you felt uncomfortable and that your interaction did not reflect the respectful and supportive experience we want for every patient. Your experience matters to us, and we would like the opportunity to understand what happened. Please contact us at feedback@medefer.com so we can listen to your concerns properly and look into this further.

10 Sep 2026

5

The process was efficient, thorough and timely. Everyone involved has been very professional and courteous.

05 Aug 2026verified patient
Patient seen for:
Health Assessments

Reply from Medefer - Norfolk

Thank you for taking the time to share your experience. We are really pleased to hear that you found the process efficient, thorough and timely, and that everyone involved was professional and courteous. We will make sure your kind feedback is shared with the team. Providing a supportive and professional experience throughout is exactly what we aim for, so it means a great deal to know this was your experience.

10 Sep 2026

4.5

A long way to go for a 2 minute consultation, but this was the only one that was short

05 Aug 2026verified patient
Patient seen for:
Health Assessments

Reply from Medefer - Norfolk

Thank you for taking the time to share your feedback. We are sorry to hear that you had to travel such a long way for a very short appointment, and we understand how frustrating that must have felt. We take feedback about the patient experience seriously and would welcome the opportunity to understand your experience better. Please contact us at feedback@medefer.com if you would like to discuss this further.

10 Sep 2026

4

A bit long-winded to get anything done

05 Aug 2026verified patient
Patient seen for:
Medical Check-Ups
Health Assessments

Reply from Medefer - Norfolk

Thank you for taking the time to share your feedback. We are sorry to hear that you found the process longer and more complicated than it should have been. Making the patient experience as clear and straightforward as possible is something we take seriously. We would welcome the opportunity to understand your experience better, so please contact us at feedback@medefer.com. Your feedback will help us identify where we can improve.

10 Sep 2026

5

Easy to access Always answer my calls I am listened to Action is taken

04 Aug 2026verified patient
Patient seen for:
MRI Scan (Magnetic Resonance Imaging scan)

Reply from Medefer - Norfolk

Thank you for taking the time to share your experience. We are really pleased to hear that you have found it easy to reach us, that you feel listened to, and that action is taken when you need support. Being responsive and making sure patients feel heard are important parts of the care we aim to provide. It means a great deal to know this has been your experience.

10 Sep 2026

4

It has taken some time to see a doctor about a problem which I have had for some time at the end to be sent back to the HSN not resolved back to square one.

04 Aug 2026verified patient
Patient seen for:
Medical Check-Ups

Reply from Medefer - Norfolk

Thank you for taking the time to share your experience. We are sorry to hear that you experienced a long wait and were left feeling that your concerns had not been resolved. We understand how frustrating and disappointing that must have been. We take feedback like this seriously and would welcome the opportunity to understand your experience better. Please contact us at feedback@medefer.com so we can look into your concerns further.

10 Sep 2026

3.75

The appointment itself was very good. The long wait for the appointment and information received after it, was not good.

04 Aug 2026verified patient
Patient seen for:
Hearing Tests

Reply from Medefer - Norfolk

Thank you for taking the time to share your experience. We are really pleased to hear that your appointment itself was a positive experience. We are sorry, however, that the wait and communication afterwards did not meet your expectations. Keeping patients clearly informed throughout their experience is something we take seriously, and your feedback helps us identify where we can do better. Thank you for bringing this to our attention.

10 Sep 2026

5

Very helpful and kind

04 Aug 2026verified patient
Patient seen for:
Medical Check-Ups

Reply from Medefer - Norfolk

Thank you for the five stars. We are glad your experience with Medefer was a positive one, and we appreciate you taking a moment to let us know. If you ever want to share more about your experience, or if there is anything we can do for you in future, please do not hesitate to reach out.

10 Sep 2026