Medefer - Norfolk

From phone consultation to finally get my tests arranged, took over 3 months. I realise there was teething problems as the hospital was a new addition but then having my tests requirements lost, was not the best.

Up until I had a conversation with Medefer the treatment and the way I was treated was simply appalling. Medefer were the first people to listen to me and understood what I was saying

My referral was held by the hospital for almost a year. I then had a letter detailing how the referral would proceed and from then on the process was quicker. I had a phone consultation and a letter follow up and then 2 lots of tests at the hospital. The tests did not find anything and I had a letter explaining that there was no need for any further action.

Was listened to and not brushed off

From the start of the process I felt listened to which helps make you feel that doctors have heard and understood. I need this to be confident that the right pathway has been chosen for me and that in turn gives me confidence with the outcome and any further tests that naught have been required The most important thing is the use of real people not AI

Excellent service from doctors. Doctors listened and provided concise reports. Medefer helped speed up access to the NHS service I needed. Contacting Medefer with any queries I had was easy, calls answered promptly and the call handler was able to help and answer my questions.

Can't at this moment in time

Still waiting for contact with hospital

Get very anxious when visiting hospitals but with Mediterranean they made you feel very relaxed especially in the x-ray department. Doctors understand everything you tell them and you feel comfortable with their care

Actually felt listened to.