United Kingdom
Specialties:
Cardiology
Neurology
View all (+4)
United Kingdom
Specialties:
Cardiology
Neurology
View all (+4)
3
I received a phone call in February about me problem. The Doctor was pleasant and understanding. But I feel I have limited to no information about what’s happening next. I am still waiting.
Thank you for taking the time to share your experience. We are pleased to hear that you found the doctor pleasant and understanding, but we are sorry that you have been left without clear information about what happens next. We understand how frustrating and unsettling it can be not to know where things stand. Please contact us at feedback@medefer.com so we can understand what has happened and look into your concerns further.
10 Sep 20265
Very prompt efficient and more thorough than expected, excellent service so far 🙂
Thank you for taking the time to share your experience. We are really pleased to hear that you have found the service prompt, efficient and thorough so far. Providing a timely and well-supported experience is an important part of the care we aim to provide, so it means a great deal to receive feedback like yours.
10 Sep 20265
waiting to get an appointment wasn't to long and the appointment time its self was on time and all staff are friendly and professional
Thank you for taking the time to share your experience. We are really pleased to hear that you did not have to wait too long for your appointment, that everything ran on time, and that you found our team friendly and professional. Providing a timely, welcoming and professional experience is exactly what we aim for, so it means a great deal to know this was your experience.
10 Sep 20265
Everything was explained to me right down to the smallest detail. I had various bloods done and was told what each one was and what it was for. No one has ever took the time to explain to me like these did
Thank you so much for taking the time to share your experience. We are delighted to hear that everything was explained clearly and that the team took the time to make sure you understood what was happening and why. Feeling informed, listened to and supported throughout your care is exactly what we hope every patient will experience. It means a great deal to know that the time taken to explain things made such a positive difference to you.
10 Sep 20263.5
Condition worse still awaiting appointment
Thank you for taking the time to share this. We are sorry to hear that you were left waiting for an appointment, particularly while your situation was becoming more difficult. We understand how worrying and frustrating it can be not to know where things stand. If this has not since been resolved, please contact us at feedback@medefer.com so we can understand what happened and look into your concerns further.
10 Sep 20262.75
I am no further forward in the management of my symptoms from Long Covid and Left Bundle Branch Block being managed after over a year of waiting with only 1 investigation and that came at with stating I had no symptoms of chest pain, breathlessness or palpitations which was the main reason for referral
Thank you for taking the time to share this. We are genuinely sorry to hear that after such a long wait you have been left feeling that your concerns have not been resolved or properly reflected. Every patient deserves to feel listened to and to have a clear understanding of their care. We would very much like the opportunity to understand what happened. Please contact us at feedback@medefer.com so we can listen to your concerns properly and look into this further.
10 Sep 20264
Easy and thorough and professional
Thank you for taking the time to leave us a positive rating. We appreciate you sharing your experience with Medefer. If you would like to tell us more about your experience, including anything we could have done better, we would be very happy to hear from you.
10 Sep 20263.5
No follow up call...
Thank you for taking the time to leave us a positive rating. We appreciate you sharing your experience with Medefer. If you would like to tell us more about your experience, including anything we could have done better, we would be very happy to hear from you.
10 Sep 20264.75
The staff were most helpful. Things were sorted out quickly and positive results were good for my wellbeing.
Thank you for taking the time to share your experience. We are really pleased to hear that you found our team helpful and that things were handled quickly. Knowing that you felt supported and that your experience had such a positive impact on your wellbeing means a great deal to us. We will make sure your kind feedback is shared with the team.
10 Sep 20263.75
Easy to find and park off road at a nearby public car park. Receptionist was pleasant and knowledgeable Everything was prepared for my examination which was carried out efficiently. Good and timely follow up communications with me directly and also with my regular practice.
Thank you for taking the time to share your experience. We are really pleased to hear that you received a warm welcome, found everything well organised and felt the service was efficient throughout. It is also great to know that communication afterwards was clear and timely. Providing a professional, straightforward and well-supported experience is exactly what we aim for, so your kind feedback means a great deal to us.
10 Sep 2026