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Liberty House

Liberty House

220 Old Bedford Rd, Luton, United Kingdom, LU2 7HP

Verified profile

Verified profile

Patient Trust Score

4.34

80 patient reviews
4.29
Overall Experience
3.91
Cleanliness
4.60
Friendliness
4.54
Wait time

160 recommendations for:

Alcoholism(56)
Addiction(40)
12-Step Addiction Programme(16)
Other(48)

Recent patient review

22 Apr 2024

Food was good, clients and staff supportive but needs more therapists and organisation regarding...

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About

About Liberty House

Our facilities

Situated just outside London, our centre is located on a charming suburban street in Luton, and we guarantee our clients a peaceful, homely environment to begin their recovery journeys. Our facility offers:

- Comfortable common areas

- Twenty-one beds on site

- Qualified chefs trained to accommodate a variety of dietary requirements

- Fully trained staff who ensure that you are never without the appropriate care

Why Liberty House?

From our own experience, we know just how advantageous it can be to have a warm and welcoming environment that radiates hope during difficult times.

Rated "Outstanding" by the Care Quality Commission, our alcohol addiction and drug addiction services are recognised as going above and beyond to ensure every client experiences expansive and holistic care. We are subject to regular inspections, meaning you can be confident in our unwavering quality of treatment.

Our therapies

Each type of treatment we offer provides something unique, and examples of our treatments include:

- 12 step therapy

- Individual therapy

- Group therapy

- Sound therapy

- Gong therapy

- Art therapy

- Meditation

Family care

At our facility, we provide family therapy once a month, involving your loved ones in the healing process and helping you to build bridges and strengthen relationships.

Our staff

You can rest assured that our dedicated team is always working with you in mind, going that extra mile to support you in your recovery. According to our previous resident, Linda. G, ‘Every member of the team had my end result of sobriety on their agenda. They were all friendly, caring, knowledgeable and professional. Thank you for giving me back my life.'


Areas of expertise

Based on patient reviews & endorsements by other professionals

  • Alcoholism (35%)
  • Addiction (25%)
  • 12-Step Addiction Programme (10%)
  • Depression (9%)
  • Group Therapy (6%)
  • Others (15%)

Specialties
  • Psychiatry
  • Psychology
  • Psychotherapy
Subspecialties
  • Addiction
  • Substance Misuse Psychiatry
  • Old Age Psychiatry
  • Rehabilitation Psychiatry

All conditions and treatments
  • Alcoholism
  • Depression
  • Post-Traumatic Stress Disorder (PTSD)
  • Trauma/Complex Trauma
  • Bipolar Disorder
  • Anorexia
  • Anxiety Disorder
  • Binge Eating Disorder
  • Bulimia
  • Eating Disorders
  • Addiction
  • 12-Step Addiction Programme
  • Group Therapy
  • Trauma
  • Dialectical Behaviour Therapy
  • Life Coaching
  • Mindfulness Focused Techniques
  • Psychological Therapies
  • Behavioural Addictions
  • Cognitive Behavioural Therapy (CBT)

Opening hours

Monday

00:00 - 23:59

Tuesday

00:00 - 23:59

Wednesday

00:00 - 23:59

Thursday

00:00 - 23:59

Friday

00:00 - 23:59

Saturday

00:00 - 23:59

Sunday

00:00 - 23:59

Reviews

All reviews(80)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Alcoholism (56)
Addiction (40)
12-Step Addiction Programme (16)
Depression (14)
Group Therapy (10)

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*Star rating based on patient reviews

80 reviews

4

3.00
Overall Experience
4.00
Cleanliness
4.00
Friendliness
5.00
Wait time

Food was good, clients and staff supportive but needs more therapists and organisation regarding the time line of progress, steps, AA discussion/theory and relapse prevention.

22 Apr 2024verified patient
Patient seen for:
Addiction
Alcoholism

Reply from Liberty House

We are sorry to hear that Liberty House did not meet your expectations especially as we normally receive such positive feedback. We will gladly ​look into​ this matter further. Please email customerexperience@ukat.co.uk

23 Apr 2024

3.5

3.00
Overall Experience
3.00
Cleanliness
4.00
Friendliness
4.00
Wait time

Average Councelling

17 Apr 2024verified patient
Patient seen for:
Addiction
Alcoholism

Reply from Liberty House

We are sorry to hear that Liberty House did not meet your expectations especially as we normally receive such positive feedback. We will gladly ​look into​ this matter further. Please email customerexperience@ukat.co.uk

18 Apr 2024

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

just a very caring professional operation with caring staff who all have a great sense of humour

17 Apr 2024verified patient
Patient seen for:
Alcoholism

Reply from Liberty House

Thank you for taking the time to give us a review. We wish you all the best in your journey, please do keep in touch.

18 Apr 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Staff and treatment was great. But would recomend more therapists as when i was here there was only 2 for 16 ppl. But would recomend them

16 Apr 2024verified patient
Patient seen for:
Alcoholism

Reply from Liberty House

We are sorry to hear that Liberty House did not fully meet your expectations especially as we normally receive such positive feedback. We will gladly ​look into​ this matter further. Please email customerexperience@ukat.co.uk

19 Apr 2024

3.75

2.00
Overall Experience
3.00
Cleanliness
5.00
Friendliness
5.00
Wait time

LH has good care staff but lack of therapists

16 Apr 2024verified patient
Patient seen for:
Alcoholism

Reply from Liberty House

We are sorry to hear that Liberty House did not meet your expectations especially as we normally receive such positive feedback. We will gladly ​look into​ this matter further. Please email customerexperience@ukat.co.uk

17 Apr 2024

4

4.00
Overall Experience
4.00
Cleanliness
4.00
Friendliness
4.00
Wait time

detox was good and it was a comfortable experiance

13 Apr 2024verified patient
Patient seen for:
Alcoholism

Reply from Liberty House

Thank you for taking the time to give us a review. We wish you all the best in your journey, please do keep in touch.

15 Apr 2024

3.75

4.00
Overall Experience
3.00
Cleanliness
4.00
Friendliness
4.00
Wait time

staff are brilliant really good food from the chef who is amazing to talk to as well. therapists are really good if you really want to get clean and sober. rooms were good bedding washed and changed regularly enjoyed the sound therapy, breathing exercises and yoga. something I will carry on on the outside.

10 Apr 2024verified patient
Patient seen for:
Dialectical Behaviour Therapy
Trauma/Complex Trauma
Addiction

Reply from Liberty House

Thank you so much for taking the time to leave a review. We are so pleased you had such a positive experience during your stay. We wish you all the best in your recovery journey, please do keep in touch.

12 Apr 2024

3.5

5.00
Overall Experience
3.00
Cleanliness
4.00
Friendliness
2.00
Wait time

thanks to Liberty House I can go home clean, thanks to everyone in Liberty House and thank you to the cook Rachel your amazing and Jenetee the counselor.

10 Apr 2024verified patient
Patient seen for:
12-Step Addiction Programme
Addiction

Reply from Liberty House

Thank you so much for taking the time to leave a lovely review. We wish you all the best in your recovery journey, please do keep in touch.

15 Apr 2024

3

4.00
Overall Experience
2.00
Cleanliness
4.00
Friendliness
2.00
Wait time

A good experience. I learnt how to manage my urges, trigger points using the skills.

08 Apr 2024verified patient
Patient seen for:
Group Therapy
12-Step Addiction Programme
Alcoholism

Reply from Liberty House

Thank you for taking the time to give us a review. We wish you all the best in your journey, please do keep in touch.

11 Apr 2024

3

3.00
Overall Experience
3.00
Cleanliness
3.00
Friendliness
3.00
Wait time

there are a lot of things that i want to say on here about my experience at ukat luton i felt gas lit..about my health issues and the selling was a part of that admissions team...every detox place was connected to ukat....apart from a few staff and the dr there was no nursing staff at the base here, there was no medical staff apart from the dr, who had to take calls from me at night. There was a lack of counselling and the staff had to try and help. I came here and thought meds were on site, i was told that to bring them in not that i may use them up. i was told there was an on suite it was a sink, i was originally told that there was a gym and that there were other amenities . im sorry it was sold to me as something different. i will endeavour to write more when i leave

05 Apr 2024verified patient
Patient seen for:
Psychological Therapies
Substance Misuse Psychiatry
Addiction

Reply from Liberty House

We are sorry to hear that Liberty House did not meet your expectations especially as we normally receive such positive feedback. We will gladly investigate this matter further. Please email complaints@ukat.co.uk.

06 Apr 2024
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FAQ

What are Liberty House's reviews like?

Liberty House's overall patient rating is 4.34 out of 5 stars on Doctify.

This is based on 80 reviews

When is Liberty House open?

Liberty House is open Monday (00:00 - 23:59), Tuesday (00:00 - 23:59), Wednesday (00:00 - 23:59), Thursday (00:00 - 23:59), Friday (00:00 - 23:59), Saturday (00:00 - 23:59), Sunday (00:00 - 23:59)

What is the phone number for Liberty House?

+448082580864

Does Liberty House accept new patients?

Liberty House generally accepts new patients.

Get in touch with this practice to enquire as a new patient