Freedom Vision - Gloucester

All staff helpful. All questions fully answered.

All staff were friendly and helpful and put me at ease. Follow up was very good and nothing was to much trouble.

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hi...

Staff very efficient in carrying out the various procedures but made everything clear and fully answered any questions. A very friendly atmosphere in what is a clinical facility is much appreciated.

I found nothing to fault and plenty to feel very pleased about. I would like to make special mention of the faultless professionalism of Carmen, the patient liaison manager.

Great service, Fast and well done to all the staff at Gloucester.

Having worn glasses since I was 10 years old I decided to go to Freedom Vision after developing a cataract. Now at 67 I have better than 20/20 vision with no specs. The staff were really friendly and the procedure fast and painless. I am delighted with the experience at the Gloucester branch.

Freedom Vision was everything I would wish to experience. The staff were both friendly and efficient and the facilities were modern and clean.