Cognacity

This is difficult to do at these times affected by Covid19 but the have done their best to maintain a supportive and constructive practice.

Fantastic experience!

Cognacity is a nice facility. Good team and setting.

The staff at Cognacity are friendly and welcoming and the waiting room is a very comfortable and good place to wait. My overall impression is that the organisation is well run and efficient and patient-focussed.

Timeliness could be improved but otherwise is excellent.

Very happy with the professionals I’ve seen at Cognacity. They have been outstanding at helping me through difficult times.

The only issue I had had to do with billing. The company were disorganised and unhelpful and didn't communicate internally. I was billed for a repeat prescription following a phonecall with Filippo. The name attached to the invoice was not a person I had ever seen and the company had no explanation (although there was a logical one in the end). They failed to call me back/ contact me over email as requested/ make any notes as to prior conversations. It was only through resolving the issue with Debra that I made any headway. She was great. The rest of my experience was great.

A good practice in a central location. Clinicians are quite busy but understandable, easily accomodating insurance providers.

Nice friendly staff

Overall it's very good but sometimes a bit unorganised.