Cognacity

Cognacity has been professional and friendly in all interactions. If you find yourself in need of professional help dealing with your mental health you’re likely to be feeling unsure and vulnerable. Philip Hopley was kind, reassuring and made me feel that I was in very competent hands. Highly recommended.

Its always efficient with a clean and pleasant waiting room. The support staff are excellent.

Cognacity are excellent, I would highly recommend them.

Very efficient service

I have been seeing Kathryn Kissell for the past ten weeks or so. She is absolutely first class. I cannot recommend her highly enough.

Efficient, polite

Nice building on Harley Street. Friendly and efficient staff.

Despite lockdown Reception were most helpful in managing my Zoom appointments. There were helpful text reminders 48 hours before appointments which I found valuable. When there were any issues concerned with booking or rearranging appointments they were available by phone which was most helpful. Calls were always answered promptly. The Portal for making payments was also easy to use.

Cognacity reception staff were helpful and responsive to communications most of the time. Occasionally I felt ignored and left out of the loop as circumstances changed, but this may have been because of the challenges of the pandemic. My experience with Cognacity reception staff generally improved over time, so that making follow up appointments became easier.

I found everyone I spoke to at Cognacity to be friendly and efficient.