87 results found for SINUSITIS Clinics in STONEBRIDGE, BRENT

Convenient to get to. Welcoming, clear, helpful staff

Fine service

Friendly and attentive

Bit dull and dated reception area and waiting room

Good and helpful staff

I found the experience very good indeed.

Very friendly, efficient and timely service. I arrived early and was seen early.

From the time you step in you are treated with the utmost respect and everyone was so attentive

Very helpful staff, warm ambiance, great facilities and services

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.