22 results found for PUERPERAL DISORDER Clinics in MARBLE ARCH, CENTRAL LONDON

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HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

I recently saw Mr Davis and he was wonderful. He was kind and put me at ease right away. The procedure was easy and he followed up with me by phone. His nurses were also fantastic. When I had a question, I got a prompt response which I really appreciated.

Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.

An incredibly supportive environment, staffed by highly competent and caring individuals.

Receptionists can sometimes be a little brusque, but otherwise very good overall.

An amazing team. From Val the PA all the way through to the surgeon, you knew you were in the best hands.

My experience with Living Mind was a very pleasurable one. The staff were friendly and made me feel at ease. I was able to ask as many questions and raise my concerns about the procedure. They were extremely helpful.

Entering the lady at reception says straight down the corridor to room 6. Door at the end of the corridor says waiting room 3 so I go back and ask and she says yes. Going in, room 6 says do not disturb. But I’m wondering if it’s been left like that by accident. There’s the sound of wind playing but no sign explaining why so I spend a few minutes trying to figure out if it’s wind or a speaker. This could be handled by explaining clearly where to go and what will happen - particularly important to people who are neurodivergent, which is why I’m here. I’m anxious enough without extra cognitive load. She could say “Straight down the corridor into waiting room 3, the doctor is in room 6. If it shows do not disturb then wait and he’ll be with you shortly. There’s a speaker playing wind sounds to try to put you at ease.”

It was fantastic experience especially so friendly people to take care of you and talk to amazing