66 results found for POSTERIOR CRUCIATE LIGAMENT (PCL) RECONSTRUCTION Clinics in ELEPHANT AND CASTLE, CENTRAL LONDON

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Everything was as you would’ve expected in a private hospital nothing more nothing less

Impressive cleanliness, attentive polite staff, very helpful and distinguished

Efficient and timely, almost no wait time which is always appreciated!

Extremely efficient,welcoming and helpful.

They were fine front desk could be a bit nicer but was clean and spacious

Slick venue and helpful friendly staff.

The care received and friendliness was dictated by the nurses on the shift. I had 4 who were consistently friendly, caring and considerate. They were incredible the days out of surgery and remembered me each day with a smile and a caring attitude. However in my last night there was a rotation of staff and I had to ask to get my blood thinners and required meds, for the compression machine to be put on my leg, blood pressure checked and to have everything required to sleep - this felt very different to the other days when the nurses were actively checking on me and making sure I had received the medications. I was advised to be medicated up for travel and again had to request this despite it being something requested by the surgeon and the physio. This felt very different and I appreciate the change in team - however, felt a definite change in attitude and compassion level from the other staff. Apart from that : there was a gentleman screaming in the night and he was quite scary to hear as he was being aggressive with the care staff. I was glad I had noise cancelling headphones Otherwise I would highly rate the ward and experience

Fantastic device and facilities never had to wait for appointments. Friendly staff.

My experience at the Cleveland Clinic was exemplary. There was nothing not to like. Every member of the team that I encountered; from porters , receptionists, booking in clerks, auxilliaries, nurses, doctors and surgeons were completely focused on my well being. The evironment and facilities were welcoming, clean and everything I could possibly require was available. Nothing was too much trouble 24/7. During my treatment at the clinic I managed to lose a pendant and my wedding ring on different occasions! Unbelievably both were found, only because the staff cared to listen and then went out of their way to search and find them. Amazing and truly exceeded all expectations.