73 results found for OCULAR COHERENCE TOMOGRAPHY (OCT) Clinics in NORBURY, CROYDON

Had a very pleasant experience from reception to the nurses and my ophthalmologist.

Everything was amazing, the care, the staff, the facilities. Really impressed

Diagnostic Centre was fine but printer out of ink, MRI broken which didn't give an overall feeling that it is not a top end clinic

Everything went smoothly - from pre-appointment registration to ultrasound and check up on the day.

I found the experience very good indeed.

Excellent level of service, efficiency and comfort with personable staff throughout.

Really positive experience, great support from the team which really helped with my recovery and food and kitchen service all good. Some of the specific requirements for me (eg cut up and soft options ) got a little lost between different kitchen staff despite their best intenstions and handover notes but it was all manageable and fine and overall food really good and just what I needed

Excellent

Friendly staff with a very accurate timing

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.