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Health and Social Care Norbury

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46 results found for HEALTH AND SOCIAL CARE Clinics in NORBURY, CROYDON

Thornton Avenue

Verified profile

53 Thornton Avenue, London, United Kingdom, SW2 4BD

For someone that lives at Thornton Avenue the in my opinion the support service is very bad, to the point of put clients at severe risk. 5 member of staff “working“ during the Night Shift have been caught asleep, and although able to gain evidence, recordings of them“, Thornton manager and area manager, ignored the issue. This issue alone put myself, and five other clients at risk of that if they had a seizure during the night, they could go into status epilepticus and die. As well, there’s the fact that on the tenants agreement form, there is very little detailed as to what money will going to, so they are able use money that is refered to on the tenants agreement, around £17.00, as well as ask for money for “cleaning materials“ although living here you can see that the money provides much more than just cleaning materials. This therefore come under financial abuse. When you speak up to a member of staff, and try and speak your views, they act really rudely to you. However it is always blamed to be that you’re in the wrong concerning every subject. Staff alway ignore your e-Mails incase of risk of creating a bad paper trail, that could be seen as evidence for bad claims. The clients only got keys to the front this year, after a situation where, a client, myself, got locked out of the building at around 2:30 at night.

13 May 2023
Verified patient

2.75

Patient trust score

3

patient reviews

Verified profile

51 byroon Road, Selsdon, United Kingdom, CR2 8DZ

Staff helpful and very importantly have good understanding

01 May 2023
Verified patient

4.25

Patient trust score

1

patient review

140 Holland Park Avenue, London, United Kingdom, W11 4UE

Recommended for:
Addiction
Anxiety
Depression
+12

I can’t recommend PBH highly enough. I’ve been going for years and can always rely on my therapist’s compassion, understanding and counsel. I’m in an all together different and happier place through the work I’ve done with PBH. If you’re struggling with where to start - or looking to pick your work back up - they are a highly professional group committed to helping you

11 Feb 2024
Verified patient

4.98

Patient trust score

12

patient reviews

Verified profile

18 Ashwin Street, London, United Kingdom, E8 3DL

Recommended for:
Dementia
Old Age

The process was quick professional and went well overall will recommend

26 Mar 2024
Verified patient

4.84

Patient trust score

35

patient reviews

Verified profile

17 Mayfield Road, Sutton, United Kingdom, SM7 5DU

The service has a lot to learn and can only improve. At times we are so disappointed- from how medication is administered, the loudness of the staff, unsuitable food, cleanliness, upkeep of accommodation etc…. Daily cleaning in areas should be carried out rather than occasional areas that are only done in turn. Ingrained dirt is everywhere. We have given up expecting improvements. Some individual Staff are too loud at all times of day. Some Staff are not observant on the deterioration of clients health. They can be dismissive and not listen to next of kin. Even at the time of the pandemic the company never reached out to clients families. Staff use their mobile phones a lot of the time whilst with clients. Meals supplied can be okay at best but other times they are woefully inadequate.

27 Jun 2023
Verified patient

2.75

Patient trust score

1

patient review

Verified profile

Liberty Court, Purley, United Kingdom, CR8 2EA

Recommended for:
Home Visits

Liberty Court has had some changes recently which I feel may help improve some of the difficult areas. Daily Epilepsy care and supporting seizures daily I feel is good, I have concerns for continuity of care such as sharing information with medical professionals at consultations isn't supported well, follow up on GP request continuity of care can be overlooked and day to day general health may be affected as a consequence. Day to day running of household bills and supporting clients is poor these will often be overlooked resulting in payment arrears for the client. I feel that office duties/support should be an essential part of their support for clients who aren't able to do these things and a dedicated person who completes these roles solely would be a big help to the team. I know that my loved one feels more jolly and happy in recents months and I can hear a nice vibe when talking on the phone to my loved one. The block has recently had some improvements in the communal areas but the individual flat of my loved one is in need of updating. A hard Lamaze flooring was recently laid in the whole flat without consultation with the client and family, carpet wold have bene the preferred covering as this is more like a home and now the flat has a feel of an office the hard floor is unforgiving when a client has a fall and my loved one has already had some broken belongings in her flat due to dropping things accidentally on the floor. Suggested improvements to the flat have been completed and left for months and months.

25 May 2023
Verified patient

2.88

Patient trust score

2

patient reviews

Verified profile

33 37 Albion Road, Sutton Surrey, United Kingdom, SM2 5TA

When I first opened it was very good but over the years it has gone down hill also the management changed for the worst I am bullied everyday some of the staff don’t understand any of my English when it’s perfectly clear sometimes even laugh and stopped all of the activities.

08 Jan 2022
Verified patient

2.38

Patient trust score

2

patient reviews

80-82 Blackheath Hill, London, United Kingdom, SE10 8AD

My sister has made amazing progress in the short time she has been with you. So much better than hospital. Staff are kind and friendly. Sometimes it is hard for us to communicate with staff. I sometimes have to wait a long time before my call is returned when I have a query. However the staff do an amazing job and have made her feel heard.

10 Aug 2023
Verified patient

3.50

Patient trust score

1

patient review

Verified profile

1a Lime Tree Avenue, Thames Ditton, United Kingdom, KT7 0NA

I am an independent AHP working there monthly. The Manager and care staff look after the residents very well and have good rapports with them. The House is clean and well looked after with a homely feel for the residents.

26 Jan 2023
Verified patient

4.50

Patient trust score

1

patient review

Verified profile

Holybourne Avenue, London, United Kingdom, SW15 4JD

Lack clear communication with family

05 May 2022
Verified patient

2.75

Patient trust score

1

patient review