90 results found for NECK LUMPS Clinics in STONEBRIDGE, BRENT

Excellent

I found the experience very good indeed.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Always a good experience at HCA and the Wellington Hospital. Staff very professional and friendly. Facilities are clean and comfortable.

Friendly and attentive

Faultless, kind staff and speedy wait times.

Everything went smoothly - from pre-appointment registration to ultrasound and check up on the day.

Appointment was on time

The place is clean, good location and easy to find address; the staff is punctual.

Good clinic with friendly and helpful staff. More parking would be helpful.