71 results found for INTERSTITIAL CYSTITIS Clinics in HAYMARKET, WEST END

My experience was top of the line - excellent!

It provided excellent patient care.

Friendly staff provided warm welcome and clear directions.

just like going to a hotel, many people all friendly and helpful

Exceptional in every respect. Considerate in every aspect. Highly professional with outstanding measured explanation of situation and options for the way ahead. Nothing too much trouble.

Excellent and exceeded expectations in every way

fast and thorough

The operation on my left wrist had to be delayed by a few hours because a previous patient had overrun but the hospital ensured that this was not much of an inconvenience to me. Nursing and care and all staff of a very high standard.

Professional and friendly service.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.