156 results found for GASTROENTEROLOGY Clinics in SOUTH KENSINGTON

Hi- Hope all is well. I am writing this with outmost dissatisfaction and disappointment with your imaging team on Saturday 25th. My mother had an arm MRI scan with your team ( Marie Macato, Maddie Hill, and Elly Stevens. The lady who did my mother’s MRI was the asian lady from the team). From the onset of our entrance we were treated with outmost recklessness. The technician came out rushed without even saying hi and giving any and I mean ANY introduction to my mother regarding the procedure. She took the forms and went away. Then she asked my mother to change and again provided no introduction to the procedure. In the MRI room based on what my mother shared with me the technician never asked if she is comfortable with how she has positioned her arm or the talked through the process. Right after the scan my mother was in extreme pain due to the bad positioning of her arm. I was quite devastated to see her in pain. It is worth flagging that she has done the same MRI with the same arm condition at a different center than yours and no such terrible pain was caused. This is an evidence of lack of expertise and extreme recklessness of the technician performing this MRI. I am to a great extent dissatisfied with the service provided and how my mother was treated. I would need you to kindly follow up on the matter and update me on why this has taken place. If the team member lacks expertise and patience they should not be handling patients. I would also need the report and the MRI to be shared with me by Tuesday the latest as my mother has an urgent injection to be performed. Regards, Farnaz

Top clinic and lovely facilities with nice nirses and admin.

I'm thrilled to say that I had a wonderful experience during your stay at The London Independent Hospital! It's clear that the hospital's staff went above and beyond to ensure that I received exceptional care and attention during my time there. From the moment I arrived, I was impressed by the hospital's state-of-the-art facilities and its warm and welcoming environment. The staff would have taken the time to make me feel comfortable and at ease, answering any questions I had and ensuring that you had all the information you needed about your care. During my stay, it's clear that the hospital's staff provided me with the highest level of medical care and attention. They would have been highly skilled and experienced, and they would have worked tirelessly to ensure that I received the best possible care and treatment. It's also clear that the hospital's commitment to patient care extends beyond the walls of the facility. The staff would have ensured that I had everything I needed to make a speedy recovery and provided me with the support and guidance you needed during this difficult time. I highly recommend The London Independent Hospital to anyone in need of medical care, and I'm glad to inform others that I had such a wonderful experience there.

Congratulations

Outstanding!

From arriving at the hospital the welcome from the receptionist was very friendly, the nursing staff went above and beyond to make me feel safe and cared for, the room was lovely, clean and welcoming, the food was amazing, the chefs are brilliant! Waiting staff lovely and nurses just perfect! I couldn’t have asked for a better hospital to have my surgery.

One star dropped for waiting because the previous patient was so late they arrived at my appointment time and therefore I had to wait. I was kept informed the whole time by friendly and competent staff

All staff were excellent, as were the facilities along with food/drink.

I would recommend this hospital. As all of staff are welcome and warm. The environment is also brilliant.

Excellent in every way