38 results found for EGG FREEZING Clinics in RICHMOND, WEST LONDON

Very good care

Great clinic. The whole experience was SO much better than my previous cycle elsewhere! Mr Jones is such a wonderful doctor - I know I am in the best hands! Also Liz, one of the ladies who does the scans, and all the nurses are all brilliant!

I felt things were very disjointed. Daytime nurses were great and very helpful they’d top my water up and check I was comfortable however, the night staff wasn’t great with checking my comfort or pain relief, they were doing blood pressure etc checks but not asking how i felt or how my pain was, I asked for pain relief and was questioned where my pain was - I’d had a hysteractomy so clearly in pain, I was eventually given pain relief namely paracetamol at around 4am and hadn’t had anything since early evening after surgery. I paid private and my expectations of more hands on care during the night was not fulfilled at all. I should not have been in a position where I had to ask a few times for pain relief at night. I ordered a meal for the first evening to then be told I would be on a clear liquid diet for a few days. I ordered soup for my last meal as surgeon said clear/soft foods for a few days to then be told by a nurse I need a meal to gain my strength back so when I say disjointed it didn’t seem all staff were singing off the same hymn sheet and this left me confused in that do I listen to surgeon or a nurse. I’m Still on soft foods and choose to take surgeons advice. Given I paid privately, the only perk I felt with this was my own room. I didn’t sleep much because my door was kept opened at all times and I was opposite the main desk so it was very noisy even during early hours. My husband was told to ask for a hot drink if he wanted one and he had to then remind each time upon which he was brought tea not coffee so it had to be changed. He waited two hours for his cup of coffee. I actually couldn’t wait to leave as didn’t feel I had the level of care at night that I paid for overall. Surgeon was a very lovely man and I was very pleased with him and also the anaesthetist was great.

Irfana is lovely and really puts your mind at ease in what is an incredibly stressful time. She takes time to explain what is happening so you feel involved in the process.

Efficacious well-run clinical attentive to patient experience

Horrible experience from start to finish - from failure to provide key medical information in my first cycle, to failure to give the financial impact of medical decisions the team wanted to make on my behalf in the second, to constant cash grabs after the fact (e.g., not getting any benefit from the “1 year of free storage” if you have a previous cycle of eggs frozen - even though the samples from 2 cycles are treated as one lot of inventory AFTER the free year that you don’t benefit expires). Do yourself a favor and go any other fertility provider. Facilities at the partner clinics they use are clean and treatments are safe. Kings Fertility which did both my extractions were great.

Friendly staff, good environment, effective arrangement. But it took quite a long time getting confirmation emails, it took me 1 and 2 days to get both email necessary to settle the registration and appointment.

I had an utterly appalling experience at Lindo Wing. The staff exhibited blatant rudeness and hostility, especially one receptionist—a woman with short, blonde-dyed hair, possibly of African Caribbean descent. Despite merely inquiring about the location of my scheduled TC scan, she unleashed a barrage of intimidation tactics. In front of everyone, she barked, "This is a private clinic; it's not here." The incredulous looks from her colleagues spoke volumes. Feeling utterly humiliated and insulted, I retorted that while I might be a private client, her behavior was unacceptable. Shockingly, she didn't offer an apology or attempt to rectify her egregious mistake. Left to fend for myself, I had to seek out the test location, with a colleague eventually pointing me across the street. This experience was nothing short of a shambles. It's disgraceful that anyone, particularly an elderly individual, should endure such treatment. Shame on her.

Some of the staff are not too friendly but some are extremely friendly

Helpful staff and seen quickly.