51 results found for ACHALASIA SURGERY Clinics in CHISWICK, HOUNSLOW

Efficient and polite.

Excellent

Excellent in both cases

Staff were lovely and helpful, and premises were comfortable. Our consultant is wonderful, professional, and thorough. I would certainly return to receive treatment from the medical team. Unfortunately we waited almost 5 hours for an injection of anti-d as I'm rhesus negative, so our discharge was significantly delayed. Staff in the Lindo wing seemed to try quite hard to accelerate the process and chased the transfusion dept several times, but it led to us spending 8 hours in hospital for a 30 minute procedure which was unfortunate.

The hospital was easy to reach and I didn’t have to wait for long before my appointment. Everyone was kind and willing to help. A volunteer also escorted me to the right elevator. Only problem were the bathrooms. They were dirty and there was rubbish on the floor

Generally very satisfied with service and treatment.

Impressive cleanliness, attentive polite staff, very helpful and distinguished

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Everything was amazing, the care, the staff, the facilities. Really impressed

Brilliant experience