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Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

Unfortunately the experience wasn’t great this time on multiple levels, hence feel the need for writing review as we are very regular at PRIME and have been going here for years with trust. Firstly the washrooms on 3 floor and M floor were not clean at all, I had to use it multiple times because of my condition and each time it was unhygienic. Secondly, I visited the doctor for a follow up but they charged me for consultation, my appointment was within seven days which they canceled and postponed twice because of doctors unavailability and then blamed me for not coming within seven days. I expected support on this from the customer service staff atleast when we spoke to him but he also couldn’t do much. Thirdly, the sick leave we applied for was received the next day as there was some delay in getting a stamp which the nurse informed us, but the sick leave came within seven days wrong dates and employer name, even though I had given correct information. Then they were blaming me saying you need to come in the morning for sick leave because at night time the transcriptionist or system might not work! Whereas I had been there at 6:15 pm for a 6:45 pm appointment which they gave me and made me wait till 7:25pm to see the doctor! This is very disappointing experience especially after being there so many times.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

The doctor was polite and professional during the consultation. However, despite presenting with severe lower back and pelvic pain, abnormal menstrual bleeding pattern, and recent fever and dizziness, the symptoms were described as ‘nothing unusual’. An abdominal scan was advised, but the process involved significant delays due to approval timelines and the doctor’s unavailability, with follow-up suggested after many days. Given the level of pain and symptoms, clearer guidance, urgency, or an interim management plan would have been reassuring. While I understand the need to assess sexual history for medical reasons, the way questions were asked felt personal rather than clinical. Being asked about having a boyfriend and virginity, and feeling as though my responses were doubted, was uncomfortable and stressful during an already painful consultation. A more neutral, respectful, and clinically framed approach would have helped maintain trust and comfort as a patient. I believe better communication regarding symptom severity and faster diagnostic coordination would improve patient experience.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I would like to share my feedback regarding my recent experience at Prime Medical. My overall experience with the doctors and hospital services has been very good. I have been visiting Prime Medical for the past 10 years, and I truly appreciate the quality of medical care provided. This feedback is not a complaint about the pharmacy staff, who I believe are doing their best. However, over the past one year, I have noticed a significant issue with the pharmacy services, especially during peak hours. The waiting time has become much longer than expected, often exceeding one hour. This is very difficult and exhausting for patients, particularly those who are already unwell and do not have the energy to wait for such long periods. I am sharing this feedback not only for myself but also to help improve the experience for other patients. I kindly request the management to consider increasing pharmacy resources or support during peak hours to reduce waiting time and improve patient comfort. Thank you for your attention and continued commitment to patient care.

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

تجربتي مع دكتورة عايدة ممتازة لكن غالبية الممرضات "من الجنسية الهندية"جعلوا اقامتي في المستشفى اكثر صعوبة وألمًا! من حيث التعامل والاسلوب وعدم تقديم المساعدة كما يجب استثني من ذلك الممرضة المصرية المحجبة كانت قمة في الاخلاق والادب والممرضة الفلبينية الكبيرة في العمر والمقام وترتدي نظارة كانت تعرض مساعدتها وترتب الغرفة حتى دون ان نطلب منها ذلك ' الممرضة التي اخذت طفلتني لسحب الدم منها لإجراء فحص الscreening رفضت ان اكون. انا او والدها معها في غرفة سحب الدم بحجة ان الغرفة صغيرة! لقد ولدت طفلتي للتو فكيف تتوقعون ان نكون بحال خير عندما نسمع صريخ طفلتنا من الغرفة المجاورة ونحن لا نرى شيء ! ليس لكم اي حق في ذلك .. نحن لن نعيق الاجراء بالطبع لانه من مصلحة ابتنا لكن كنا سنكون مطمئنين عندما نكون بجوارها ونمسك يدها ع الاقل!! حال الممرضات في مستشفاكم يحتاج لصرامة اكثر

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

Very poor experience at the gynecology department counter and scanning room inside the clinic. The staff attitude was not at all satisfactory. They appear angry and pass on their work stress and busyness to patients who are only trying to ask basic questions. I understand staff may be busy, but patients are not responsible for that. We do not know clinic procedures, so asking questions is our only option. Instead of answering politely, staff react impatiently and get upset, which is not acceptable. Counters are often left unattended, and calls to the gynecology counter are never answered—I tried nearly 10 times in a week. This clinic seriously needs better patient handling and communication.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

I am visiting your clinic often and every thing is good and the doctors and nurses aren’t very professional but I am very disappointed with the pharmacy and the staff , it took more than 45 minutes to send the request to Insurance !!! And when I asked them , they send you have to wait and you can not ask us ?!? - I can ask not to wait for very long time because there is only one person sending request when you have 7 people just giving the medication . It’s very disappointing and I will not use your pharmacy in the next visit because it’s weast of time I have to wait for submitting and then approval and then the handing over more than 2 hours , I prefer to do it from other pharmacies

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

While the staff were helpful and professional, my experience with the GP, Dr. Nilesh Trivedi, was disappointing. This is the second time I have had a similar experience with him. He appeared disinterested and unengaged, and his responses were vague and very close ended. I repeatedly had to ask the same questions to get any clarity, which left me feeling confused and unheard rather than reassured. As a patient, I expect clear communication and attentiveness, especially during a medical consultation. Unfortunately, this was lacking, and it negatively impacted my overall experience. I wanted to share this feedback honestly, as it has now happened more than once.

Dr Mitchelle Lolly

Pulmonologist

Dear Dr. Mitchelle Lolly, You are not just an exceptional pulmonologist, but a true blessing for your patients. The way you care for every patient like a family member shows the depth of your compassion and the greatness of your heart. Your dedication, kindness, and tireless efforts bring hope, comfort, and healing to so many lives. A heartfelt salute to you, doctor, for your selfless service and unwavering commitment. May God bless you with good health, strength, and continued success. You are truly an inspiration. With deepest respect and gratitude.

Dr Suraj Koshy

Paediatrician

After seeing the blood test results , doctor informed its mild infection whereas my son developed fever and ear pain. Cough increased. When I call the doctor through call center, Doctor informed me directly that he will prescribe Anti biotic since the fever and ear pain persists. But he didn't prescribe and I was not informed also. One day before only Doctor should have prescribed Anti biotic. We visited another doctor and got it. And my son couldn't attend school for 4 days and he was crying over ear pain. That gave us trouble.

Eastman's Smile Solutions Dental Clinic

Dentistry

A big thanks to Dr. Saba for doing an amazing job! This was my second journey with braces. 10 years ago I had them, but due to incomplete and improper treatment I was left with gaps and misalignment. I honestly wasn't sure if this attempt would work. But today, after 18 months, I finally got them removed and it feels amazing. Now I can smile confidently and actually show my teeth Every single visit was smooth and hassle-free. Big shout-out to the ortho team for making the whole experience so comfortable!

Dr Tazeen Burhan

General Practitioner

Clearly I told doctor about fever that is ON/OFF for the last more than ten days, all other medicines given to me but nothing for fever, what I thought , with medication I will take rest and get well but when there is no medicine for fever, how to get well, I wasted my day of duty, other words, today's visit just waste of time and money, now again I'm in high fever, the moment I have the fever, I'm not in ambulance that I will reach to clinic, when I feel better little bit, I will

᠎ David Saenz

Physiotherapist

I had a really great experience with David, always a pleasure to have a session with him. He is super knowledgeable and listen careful to try solving the problem instead of rushing you through the session as I’ve experienced with others physios in Dubai. Everything was explained clearly and the exercises really helped me. Would definitely recommend to anyone needing physio.

Dr. Aatif Hassan Shaikh

Urologist

I visited the doctor for kidney stone and i am very satisfied and happy with the way he explained the plan of management. He is kind and polite and best quality is that he listened to my complains carefully and answered all my concerns. I would highly recommend Dr. Aatif to anyone who has kidney stone issues as he is definitely the best doctor for this problem.

Dr Amira Mishriki

General Practitioner

DR.AMIRA MISHRIKI my favorite doctor at Prime Healthcare Group, Barsha branch. She is kind, friendly, and very supportive, and she always takes the time to listen and explain everything clearly. Her professionalism and genuine care make every visit a pleasant experience. I truly appreciate her dedication and excellent service.

Dr. Ahmed Alhusein

Pulmonologist

I had a great experience with Dr. Ahmed Alhusein at Saudi German Hospital Dubai. He’s highly professional, knowledgeable, and very kind. He takes the time to listen, explains the diagnosis and plan clearly, and answers questions patiently. I felt supported and reassured throughout my follow-ups. Highly recommended.

Dr. Lobna Sallam

Obstetrician & Gynaecologist

دكتوره لبنى افضل دكتوره ف العياده وإنسانه تتابع معايا وتطمن عليا وعلى صحتي قبل الحمل حتى الولاده وهي بتابع معاي وتحاول تقنعني بشي الي يفيدني ويفيد حملي وحتى الفجر اكلمها اسألها على شي ترد على يوم إجازتها اكلمها تجيني العياده تجيني معن ما يكون دوامها أنا أشوفها افضل دكتوره مو بس ف العياده افضل دكتوره ف الامارات كلها