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Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

I had a very disappointing experience at Prime Medical Centre, BurJuman. I stay in Dubai Hills and visited this branch only based on a doctor recommendation from a relative. My appointment was at 17:15, and as advised, I arrived early at 16:45. I was also the first patient in line. While the first nurse took my vitals, I had to remind her to take my temperature, which should be a basic and standard step. I eventually saw the doctor only at 17:30, despite being the first appointment. Post consultation, I was informed that certain tests required insurance approval. I clearly told the nurse to proceed regardless, as I was prepared to pay if not approved—especially since the scan required a full bladder and I was already uncomfortable. Despite this, there was no sense of urgency or accommodation from the staff. As expected, approvals did not come through for all tests, but the handling was very rigid and unhelpful. On top of this, payment processing took another 30 minutes. Throughout this entire time, neither the nurse nor the doctor checked in to see if I was okay or needed assistance. The whole experience felt extremely transactional rather than patient-focused. In the end, despite spending significant time there, I had to leave at 18.45 after 2 hrs ordeal without completing the tests—even after approvals and payments were initiated—which is unacceptable. This branch seriously needs to improve coordination, responsiveness, and basic patient care standards.

GeneFit

Clinical Genetics, Cosmetic (Aesthetic) Medicine, + 2 more

I have been living in the UAE for 26 years, and during that time I visited several slimming clinics to lose weight, but honestly, I did not get good results. When I heard about GenieFit, I was very excited and decided to visit them. From the beginning, the team was very friendly and welcoming. They explained everything clearly, which made me feel confident to start my treatment there. I am very happy to say that I lost a significant amount of weight, and my tummy fat has almost disappeared. They also conducted a DNA test and sent it to a lab in the UK. Based on the results, they explained which types of diet are most suitable for my body and what kinds of exercises I should follow. This personalized approach made me feel very comfortable. In my experience, this is the best slimming center I have visited in the UAE. It’s not just about the money—they truly take care of their patients. I strongly recommend that you visit them. However, one important thing to remember is that treatment alone is not enough. You must follow the recommended diet and maintain regular exercise. Diet and exercise are both very important for achieving good results. Thank you. Philip G.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

I would like to share my wonderful experience at Prime Medical Center Ajman. My daughter and I have been visiting for several years, and this is not our first time with Dr. Vishal. We truly appreciate the consistent quality of care we receive. From the registration process to the consultation, everything is well organized. I would especially like to thank Nurse Kris for her kindness and professionalism. She always greets us with a warm smile, speaks gently, and makes my daughter feel comfortable during every visit. Her support in guiding us through the process—from initial checks to assisting us toward the cashier—is truly appreciated. A special mention to Dr. Vishal, who is an excellent doctor with great manners. He always explains everything clearly, step by step, and ensures that proper tests are done before prescribing any medication. I truly value that he does not rush into giving antibiotics without confirmed results. He treats both me and my daughter like family and always provides the best possible care. Thank you, Prime Medical Center Ajman, for your outstanding service. We wish you continued success and hope you maintain this high standard of care

Dr. Kamal Ali Nakwache

Orthopaedic Surgeon

Dr. Kamal Nakwache is an exceptionally skilled and compassionate doctor who truly cares about his patients. He has carried my surgery, His professionalism, combined with his friendly and approachable nature, makes every visit comfortable and reassuring. He takes the time to listen carefully, explains medical conditions clearly, and ensures that patients fully understand their treatment options. He has also successfully performed hip bone and wrist surgeries at NMC Hospital Al Nahda, showcasing his expertise and surgical precision. His experience in handling such complex procedures reflects his high level of competence and dedication to patient care. What stands out most about Dr. Kamal is his dedication and attention to detail. He goes above and beyond to provide the best possible care, showing genuine concern for his patients’ well-being. His calm demeanor and positive attitude create a sense of trust and confidence. I highly recommend Dr. Kamal to anyone looking for a knowledgeable, kind, and reliable healthcare professional. He is truly one of the best doctors, and his commitment to excellence is evident in every interaction.

Dr. Shalini Verma

Obstetrician & Gynaecologist

This was my second pregnancy, and finding Dr. [Name] through Instagram was truly a blessing. Her posts were always informative, which made me feel confident choosing her. Throughout my pregnancy she patiently answered all my questions, listened carefully to my concerns, and explained everything clearly during scans. After 36 weeks we had weekly check-ups to monitor the baby’s movements and heartbeat, which was very reassuring. I also appreciated that she never pressured me to induce labor and allowed things to progress naturally. When I went into labor at 39 weeks, she came to the hospital early and supported me with calm guidance, affirmations, and breathing exercises. When the pain became unbearable, she calmly discussed the next steps with me and my baby was delivered smoothly via C-section with no panic in the OT. She continued checking on me during my hospital stay, guided me on recovery and postpartum exercises, and involved my husband so he knew how to support me as well. I’m truly grateful for her care, patience, and professionalism. Highly recommend her to any expecting mother.

Noralign Functional Rehabilitation

Hand Therapy, Orthopaedic Surgery, + 1 more

We are extremely grateful to Menatalla Gazaly for the outstanding care she is providing to our daughter through her Schroth therapy for scoliosis. From day one, she has demonstrated a high level of professionalism, deep knowledge, and genuine dedication to her work. She takes the time to explain every exercise clearly, ensures correct technique, and closely monitors progress, which gives us great confidence in the treatment plan. Beyond her technical expertise, her supportive and encouraging approach makes a real difference in keeping our daughter motivated and comfortable throughout the process. We are very happy with the progress so far and truly appreciate the level of care and attention she provides. Highly recommended for anyone looking for a skilled and compassionate physiotherapist in scoliosis management.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

I visited along with my wife to your centre today, 19 April 2026, and wanted to share some feedback regarding our experience at reception. While the medical care was satisfactory, we found the interaction with the Indian lady at the reception desk quite disappointing. Her tone and gestures came across as rude and unwelcoming while assisting customers. As the first point of contact, the reception plays a key role in patient experience, and I believe there is room for improvement in how visitors are treated. I trust you will look into this and arrange necessary guidance/training so that patients feel respected and comfortable when they visit. Thank you for giving me the opportunity to share feedback. I hope this helps you improve your service

Prime Medical Center Sheikh Zayed Road

Dentistry, Cardiology, + 14 more

I had my TLH-BSO done by Dr. Heidi Calixto, and I’m very grateful for the care I received. From the initial consultation to the required tests, everything was handled thoroughly and professionally. She took the time to explain my condition and made sure I felt comfortable and well-informed before the surgery. The operation itself went smoothly, and her aftercare was just as reassuring. She remained attentive throughout my recovery and addressed any concerns promptly. Most importantly, this procedure has resolved the pain I had been dealing with for a long time, and my quality of life has greatly improved. Highly recommended.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I had a very positive experience during my visit to Dr. Qais. He was extremely professional, attentive, and took the time to listen carefully to my concerns. His explanations were clear and easy to understand, which made me feel comfortable and confident about my treatment plan. The entire consultation felt unhurried, and he showed genuine care and compassion throughout. I truly appreciate his expertise and would highly recommend him to anyone looking for a knowledgeable and caring doctor.

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

I visited the PrimeI visited yesterday for my 4th treatment session with Dr. Ibtisam Rahmeh, where I received steroid injections. I am very happy to see great improvement in my condition. I would also like to appreciate nurses Flavia and Sindu for their care and support. They are very caring, soft, kind, sweet, and polite throughout the process. The overall experience is always quick, smooth, and professional. For any related concerns, this will definitely remain my go-to place.

Dr Saumya Srivastava

Obstetrician & Gynaecologist

The Doctor is very friendly supportive and polite. She is I’d like to share my sincere appreciation for Dr. Soumya. She was incredibly polite, friendly, and helpful throughout my visit. Her warm demeanor immediately put me at ease, and she took the time to listen carefully and explain everything clearly. It’s rare to find a doctor who combines such professional knowledge with genuine kindness. Thank you, Dr. Soumya, for making such a positive difference.

Dr. Farhat Ahmed Arsalan

Breast Surgeon, General Surgeon

I recently had gallbladder removal surgery with Dr. Farhat and I’m very grateful for the excellent care I received. The doctor explained everything clearly and made me feel comfortable and confident before the procedure. The surgery went smoothly, and my recovery has been quicker than expected thanks to the great post-operative guidance. I truly appreciate the doctor’s professionalism and care, and I highly recommend them.

Dr. Arpita Jain

Dermatologist

I recently visited the clinic and consulted Dr. Amrita, dermatologist, for myself and my son. The way she examined our concerns, communicated, and attended to us was truly exceptional. Her professional yet calm and reassuring manner made the entire experience very comfortable. She addressed all my concerns with such clarity and care that I left feeling completely at ease. She was truly amazing.

Dr. Nicholas Marsden

Plastic Surgeon

My recent visit to the doctor was a positive experience. I went for a routine check-up to make sure everything was fine. The doctor was very kind and professional, and he carefully listened to my concerns. After the examination, he reassured me that everything was normal and gave me helpful advice about maintaining a healthy lifestyle. I felt relieved and confident after the visit. 🌹🌹

Dr. Rafia Owera

Paediatrician

We will not be exaggerating if we say that since dealing with Dr. Rafia we feel we have a 24/7/365 available for us on almost instantly basis as if we are a part of her own family. Thank you Dr. Rafia for being there for us - God bless you & your family.

Dr. Bhushan Jayade

Dentist, Oral & Maxillofacial Surgeon

I feel good interacting with my dr. , he explained well the process and did my extraction in no time, it was a smooth and fast procedure with the best assistance and great care by my nurse- Jessica.