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Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

I would like to share my recent experience at the pharmacy, which has been quite disappointing on two separate occasions. At the clinic, I was advised that due to my age, I should not wait in the queue for a coupon and instead proceed directly to the counter. However, on both visits, when I followed this instruction and presented the slip given by the clinic cashier, the pharmacy staff refused to assist and asked me to go back and take a coupon. When I explained that I had been specifically instructed not to stand in the queue, my request was still not acknowledged. This puts me in an uncomfortable position where I have to repeatedly explain myself to different staff members each time I visit. On both occasions it was male staff. This experience has been frustrating and, frankly, quite humiliating. As a suggestion, it would be helpful if the clinic reception could provide a clear indicator—such as a stamp or marking on the slip—to identify priority customers. This would avoid confusion and ensure a smoother, more respectful experience for elderly patients. I hope this concern is addressed to improve the process for others as well.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dr. Heidi Calixto consistently demonstrates a high level of professionalism and clinical competence in the field of Obstetrics and Gynecology. She exhibits strong diagnostic skills and sound clinical judgment, ensuring that patients receive safe, effective, and evidence-based care. She maintains excellent rapport with her patients, showing empathy, respect, and clear communication, which contributes to a positive patient experience. Her ability to handle sensitive cases with discretion and compassion is particularly commendable. Dr. Calixto is proactive in collaborating with multidisciplinary teams, ensuring smooth coordination of care and timely decision-making. She is reliable in fulfilling her responsibilities and adheres to hospital protocols and standards. Additionally, she shows initiative in continuous learning and staying updated with current medical practices, contributing positively to the department’s overall performance. Overall, Dr. Heidi Calixto is a valuable member of the OB-Gyne team, demonstrating dedication, professionalism, and a strong commitment to patient care.

Dr Sayyed Rizwan

General Practitioner

I would like to sincerely thank Dr. Sayyed Rizwan for his outstanding care and support during my emergency visit on 24th April 2026. Yesterday, I rushed to the emergency department at Prime Hospital as I was experiencing severe discomfort, breathlessness, and excessive sweating. It was a very concerning situation, but Dr. Sayyed Rizwan handled it with great professionalism and calmness. He conducted a thorough and detailed diagnosis, ensured I was kept under close observation, and provided the necessary medication and care. What truly stood out was his behavior—he treated me not just as a patient, but like a friend and a family member, offering reassurance and confidence during a stressful time. Thanks to his timely intervention and special attention, I began to feel significantly better even before I was discharged. He also responsibly advised me to consult a cardiologist for further evaluation, showing his commitment to my continued well-being. I am truly grateful to Dr. Sayyed Rizwan for bringing me back to a stable condition and for his compassionate care.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

We have been visiting this center for past 6-7 years and it’s was always a good experience, but now there have been some staff changes which is not in a good way, the receptionists are mostly now Arabs always talking to each other. In my last visit i had a bad experience with ghe accountants, they had no information about the vaccine and told me wrong price , as this was my daughter’s 3rd and last dose of same vaccine and i knew the price i corrected them, while standing there they wrongly charged a person a later when he came again with some prove they apologised him and returned his money, but again they asked me to pay 25% of lab and radiology charges along my insurance, which was unusual to me as my insurance clearly says nil copayment for these services . So i had to open my insurance virtual card to show it to them and again they were like sorry sorry it was a mistake. What kind of attitude is that wasting our time. In pharmacy the waiting time was also very long i had to wait 40 minutes just for 1 medicine already covered from insurance.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I would like to express my sincere appreciation for the excellent care I received from Dr. Ahmed Ismail Fayadh Al-Jeboury. His approach to diagnosis is exceptionally thorough and insightful. He takes the time to understand every detail, ensuring that nothing is overlooked. In my experience, he is truly one of the best cardiologists I have ever met—highly professional, knowledgeable, and at the same time very friendly and approachable. I would also like to extend my gratitude to Dr. Roshini, who has been incredibly supportive throughout my visit. From the very first moment, she ensured that I never felt alone or uncomfortable, especially as it was my first time visiting the hospital. Her kindness, care, and attention made a significant difference in my overall experience. Together, they represent a standard of medical excellence and patient care that is truly commendable.

Dr. Mandeep Lamba

Ophthalmologist

I had an excellent experience with Dr. Mandeep Lamba. I initially visited him due to vision issues in my left eye (central serous retinopathy), and during the examination he also detected a small retinal hole in my right eye that I wasn’t even aware of. What really impressed me was his thoroughness and attention to detail. He explained everything clearly and reassured me throughout the process. The retinal laser procedure was done smoothly and efficiently, and I felt very comfortable and safe under his care. He followed up on my condition closely and provided a well-structured treatment plan for both eyes. His calm, professional approach made a stressful situation much easier to handle. I truly appreciate his expertise, patience, and clear communication. I highly recommend Dr. Lamba to anyone looking for a knowledgeable and caring ophthalmologist.

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

I’m truly grateful for the care I received from Dr. Samar Salah Khalil and her wonderful team. From the very beginning, they made me feel calm, supported, and completely at ease. Facing surgery can be overwhelming, but their kindness, professionalism, and reassuring approach gave me so much comfort and confidence. I’m genuinely happy with the results, and I deeply appreciate the care and attention I received every step of the way. Dr. Samar truly cares about her patients and takes the time to understand your condition, and her staff reflects that same level of compassion and dedication. A heartfelt thank you to the entire team for making this experience so positive. I highly recommend them to anyone looking for a skilled and caring gynecology team.

Dr. Lobna Sallam

Obstetrician & Gynaecologist

I would like to express my deepest gratitude and admiration for my gynecologist Dra. Lubna. After living in the UAE for more than 15 years, I can confidently say she is the best professional I have found. She stands out not only for her medical expertise, knowledge, and dedication, but also for her exceptional human touch. She truly listens, understands her patients, and provides care with empathy, respect, and genuine support at every stage. Thanks to her care and professionalism, we were able to welcome our baby, something we will forever be grateful for. I highly recommend her to any woman looking not only for an outstanding specialist, but also for someone who truly cares about her patients' well-being.

Dr. Usha Kiran Talakere

Obstetrician & Gynaecologist

Dr. Usha Kiran helped me with my Cervical Prolapse after a previously failed surgery with another doctor. She conducted a Leproscopy and was thorough in explaining the procedure to me, completing everything with care and precision. Everything went through without a hitch, and even Prime Hospital provided me a hassle-free and efficient recovery. She really is the best gynecologist in Dubai and I'm more than satisfied with her expert services. She's been a great help for me and finally brought relief to my problem. I'd recommend her to anyone struggling with Uterine and Ovary related problems, as well as other high risk cases.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

This is the first time I am providing feedback, and I felt it was important to share my experience. The consultation with the doctor did not meet our expectations, particularly as it was for my 6-year-old son. There was a lack of clear explanation and guidance, and the overall interaction did not provide the level of reassurance or direction that a responsible parent would typically look for during such consultations. Based on this experience, I do not intend to consult this doctor again. I hope this feedback is taken constructively to improve the patient experience going forward.

Prime Medical Center - Rahmania Mall

Imaging (Scans), Cardiology, + 8 more

In the treatment room, there is one staff member who is very unprofessional and rude. She is the least polite among them and shows bad attitude towards patients. I asked her for her name and she refused to tell me, responding with “I won’t tell you.” She kept making rude expressions like “uff” the whole time. My mother was with me, and she told her to step outside because it is not allowed. Later, a Filipino staff member came in and she was very kind and polite, completely the opposite of the first one, who was extremely disrespectful and rude.

Dr. Anupa Jankish

Dentist

I recently visited Dr. Anupa for a composite restoration and I’m really happy with the experience. The work was done with great precision and aesthetics—the filling looks completely natural and blends perfectly with my tooth. The procedure was smooth and comfortable, and she explained everything clearly before starting. You can really see her attention to detail and skill in cosmetic dentistry. Highly recommended for anyone looking for high-quality dental work with excellent results and a gentle approach

Prime Medical Center - Al Barari

General Practice, Cardiology, + 6 more

I would like to express my sincere gratitude to Dr. Siarhei Sidaruk for his professionalism and attentive care. He is a highly competent cardiologist who approaches diagnosis and treatment with great thoroughness. During the consultation, I felt comfortable and confident, as the doctor took the time to listen carefully, explain everything clearly, and answer all my questions. Thank you for your dedication, care, and kind attitude. I highly recommend Dr. Sidaruk as an excellent specialist.

Dr. Tomasz Zaranski

Dentist

I had my first consultation with Dr. Thomasz and it was by far the most detailed dental visit I have ever experienced. He identified issues that had been missed before and explained everything in a very clear and calm way. I went ahead with implant preparation and restorative treatment. The whole process felt very controlled and comfortable. I didn’t need painkillers afterwards, which honestly surprised me. Highly recommend if you are looking for a precise and honest approach.

Dr Arshad Altaf

Pulmonologist

I visited Dr. Arshad , He listened to me carefully and answered all my questions. He explained everything about my condition and what I should do by recommending the equipment to use and how to use it. He made sure that I understood exactly what he was saying by sketching the item on the piece of paper so that I get the exact equipment. All I can say is thank you Dr Arshad for being good and kind to your patients.

Dr. Ghiath Sandouk

Paediatrician

Dr. Ghiath has been my kids’ doctor for more than 6 years. He is very professional, caring, and always takes the time to listen to our concerns. My children feel comfortable and safe with him, and he always explains everything clearly. We truly appreciate his kindness, patience, and excellent care. Highly recommended for any parent looking for a trustworthy and experienced doctor.