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Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I recently visited Prime Hospital, Dubai during a very challenging period due to a serious urological condition. From my first consultation, I was extremely impressed by the professionalism, expertise, and compassionate care provided by Dr. Issam AlMajdalawi, Consultant Urologist, and his nurse, Aaron. Their strong collaboration and patient-focused approach made a significant difference throughout my treatment journey. Following a series of thorough diagnostic tests, Dr. Issam clearly explained my condition to me, including my severe prostate enlargement, bladder compression, blood test results, prostate size, and urine flow metrics. He reassured me that the condition was not cancerous and carefully outlined all available treatment options, helping me make an informed decision to proceed with Rezum therapy to restore my quality of life. The procedure was carried out professionally under Dr. Issam’s supervision. Although I experienced temporary mobility issues upon waking from surgery, Dr. Issam was present to calmly explain the procedure, the observations made during surgery, expected side effects, and the recovery process. His reassuring manner, clinical expertise, and compassionate communication gave me great confidence and peace of mind. During my two-night stay, I was supported by a dedicated nursing team who demonstrated exceptional care, professionalism, and attention to detail. I would particularly like to acknowledge Jet, Jan, and Jinci Shaji, whose kindness and support stood out. All other nursing staff were equally attentive and professional. Following surgery, I unfortunately developed a post-operative infection and experienced severe pain and swelling. The emergency team, including Dr. Amjad and Dr. Omar, responded promptly and professionally. Despite Dr. Issam being overseas at the time, the medical team consulted him to ensure the most appropriate and informed treatment decisions were made. I felt truly cared for during this difficult moment. Today, I am recovering well, my symptoms have significantly improved, and my quality of life has been restored. I am deeply grateful to God and to all the doctors, nurses, and staff who supported me throughout this journey. My sincere and special thanks go to Dr. Issam AlMajdalawi and Aaron for their outstanding care, professionalism, and dedication.

Dr. Nourallah Kaddoura

Ophthalmologist

Je souhaite partager mon expérience avec le Dr Nourallah Kaddoura suite à l’opération LASIK de mon fils Mathys, 18 ans. La première tentative n’a malheureusement pas abouti car la machine ne parvenait pas à atteindre correctement son œil, ce qui est un cas extrêmement rare. Cependant, je tiens à souligner le grand professionnalisme du Dr Kaddoura : il a essayé plusieurs fois sans jamais s’acharner, et a préféré tout arrêter plutôt que de prendre le moindre risque. C’est une attitude rare et extrêmement rassurante. Il nous a ensuite donné rendez-vous une semaine plus tard, après avoir consulté toute son équipe afin de trouver une solution. Le technicien de la machine était présent pour effectuer des réglages spécifiques pour Mathys, et ce, le jour de la fête nationale. L’opération a été un succès. Ce niveau d’implication est tout simplement remarquable. Le Dr Kaddoura est un médecin très professionnel, humain et profondément investi. Il prend le temps d’expliquer, de rassurer, et inspire une grande confiance. On sent qu’il met réellement la sécurité et le bien-être de ses patients en priorité. Mathys est tellement heureux d’avoir fait cette opération. Il portait des lunettes depuis l’âge de 5 ans, avec une forte correction sur chaque œil, et ce changement a littéralement transformé son quotidien. Je recommande le Dr Kaddoura sans la moindre hésitation. Un immense merci à lui !

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I would like to share my feedback regarding my recent experience at Prime Medical. My overall experience with the doctors and hospital services has been very good. I have been visiting Prime Medical for the past 10 years, and I truly appreciate the quality of medical care provided. This feedback is not a complaint about the pharmacy staff, who I believe are doing their best. However, over the past one year, I have noticed a significant issue with the pharmacy services, especially during peak hours. The waiting time has become much longer than expected, often exceeding one hour. This is very difficult and exhausting for patients, particularly those who are already unwell and do not have the energy to wait for such long periods. I am sharing this feedback not only for myself but also to help improve the experience for other patients. I kindly request the management to consider increasing pharmacy resources or support during peak hours to reduce waiting time and improve patient comfort. Thank you for your attention and continued commitment to patient care.

Dr. Akhilesh Sapra

Gastroenterologist, General Surgeon

I am extremely grateful to Dr. Akhilesh Sapra of Prime Hospital for performing my recent gall bladder surgery successfully. From the very beginning, he was professional, knowledgeable, and reassuring. What also sets him apart is his kindness and care—despite his very busy schedule, he graciously accommodated me for my post-surgery check-up and took the time to ensure I was recovering well. That level of care means a lot to a patient and speaks volumes about him as both a doctor and a person. I would also like to give special appreciation to his nurse(Nurse Grace Thomas), who was absolutely amazing throughout the entire process. From surgery preparation to attending to my post-surgery needs, she was incredibly supportive, kind, and accommodating. She accommodates messages even after her working hours. Her patience, and helpful nature made a huge difference in my recovery experience. I highly recommend Dr. Akhilesh and his team to anyone seeking excellent medical care combined with genuine compassion. Thank you for making a challenging time easier

Dr. Elie Al Ahmar

Obstetrician & Gynaecologist

I cannot recommend Dr. Elie Al Ahmar highly enough. From the very beginning of my pregnancy until the postpartum period, he was exceptionally professional, attentive, and reassuring. He always took his time to explain every detail of the pregnancy clearly and patiently, never making me feel rushed. He was always just one message away, with close follow-up and an incredible level of attention to detail. Every single ultrasound was thoroughly and carefully reviewed, ensuring nothing was overlooked. During my C-section, he was extremely calm and composed, which was incredibly reassuring and helped me feel safe and confident throughout the procedure. The same level of care continued postpartum—he made sure to guide us every step of the way, offering support, clarity, and reassurance whenever needed. Truly a doctor who combines medical excellence with genuine care. I am deeply grateful for his support during such an important journey

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

When I was given injection the nurse dropped some liquid side on the floor. I said oh ! Bus she picked it up and continued. Needle was in my arm but syringe side should have replaced.. it’s still not acceptable. It’s too late. What responsibility will you take if I get infected. I’m very much concerned. Some nurse are so good. It’s my first time that I saw her. About cashier. I’ve been requested invoice for sick leave. I spoke to the cashier who is philipina process my payment right after finished my payment. I waited whole day nothing find in my email. I called via phone call for three time. Still haven’t find any. I emailed help desk and no reaction. I AM STILL WAITING INVOICE FOR SICK LEAVE!!! WHAT IS THIS CUSTOMER SERVICE. Usually I understand they are busy it’s understandable. But this time multiple things … it’s terribly bad.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I had a very positive experience during my visit to the Urology Department. From the moment I arrived, I was treated with professionalism, care, and respect. The nursing staff were extremely supportive and compassionate, explaining each step of the procedure clearly and ensuring I felt comfortable throughout. Dr. Stefan Schumacher demonstrated exceptional expertise and a reassuring manner, which greatly reduced any anxiety I had. The urodynamics procedure was conducted smoothly and with great attention to patient comfort. I am truly grateful to the entire team for their dedication, kindness, and high standard of care. Thank you for making what could have been a stressful experience feel safe and well-managed.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dear Prime Clinics Al Qasimiya Team, I hope this message finds you well. I wanted to take a moment to share some feedback regarding my recent visits to the Qasimiya branch. I've noticed that there seems to be a recurring issue with the availability of face masks for patients. On multiple occasions, I've been informed by the reception staff that masks are out of stock, which can be quite concerning for those of us who prioritize safety during our visits especially during the flu season. Ensuring that patients have access to basic protective equipment would greatly enhance the overall experience and peace of mind for everyone. Thank you for considering this feedback.

Dr. Nicholas Marsden

Plastic Surgeon

My last visit was a follow-up appointment, and honestly, the doctor was amazing from the very first consultation until the final follow-up. He was always patient, answered all my questions, and was extremely cooperative. As for the surgery, it was very successful. The results were perfect, and the size turned out exactly the way I wanted. What I truly appreciated the most was his continuous support even outside scheduled appointments. I was able to contact him via email, and he always replied quickly and offered helpful guidance. I felt very comfortable and confident throughout the entire journey, and the care I received exceeded my expectations.

SKIN111 Palm Jumeirah Mall

Beauty Therapy, Breast Surgery, + 6 more

I’m having laser pigment removal on my eyebrows at this clinic and I couldn’t be happier with my experience. Ana, the professional who’s treating me, is absolutely amazing — very skilled, kind, and attentive. She always does everything possible to minimize discomfort during the procedure, which makes a huge difference. The entire team at the clinic is professional and friendly, and the environment is welcoming and reassuring. I’m already very happy with the results so far, and I trust them completely. Because of this great experience, I’m definitely interested in doing other procedures at the clinic as well. Highly recommended!

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dr. Maria Sagun is my Physician for at least 5 years and during this period she has consistent shown true and sincere care to her patient. Her support staff have also consistently shown patient care and very accommodative. My emergency case (severe or acute allergy due to food allergy) yesterday provides as one of the strong dedication and passion of Dr. Maria Sagun on helping and ensuring her patient received an utmost care and appropriate medical steps. Thank you very much Dr. Maria and staff for unwavering care and demonstrations of utmost service to your patients.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

The doctors who assisted me during my surgery were very professional. From the beginning up to now, I feel like they treated me as part of their family, not just as a patient. That’s why I felt comfortable and confident that I was in good and safe hands. Thank you to my surgeon, Dr. Verushka, and her team. Even if our families cannot take care of us because they are far away, at Prime Hospital they will take care of you so you won’t feel the loneliness of being away from your family, who should have been by your side.

Dr Vidya Sundaramurthi

Dermatologist

During my emergency case (severe or acute food allergy) on 19th January 2026, Dr. Vidya provided an utmost care while treating my case. She even visited me twice in room while the antihistamine shot was being administered and ensured that I understand all her instructions. Her support staff was also highly accommodative and also exhibits high patient care. Thank you very much Dr. Vidya for the passion you showed me while under your care and utmost service to your patients.

Dr. Ihab El Tayeb

Endocrinologist

I highly recommend Dr. Ihab and his team. I usually come here for my thyroid checkups, and every visit has been a great experience. Dr. Ihab is very attentive, knowledgeable, and takes the time to explain everything clearly. I also want to thanks Gretchel at the reception she is always kind, professional, and very helpful. Their service and attention are truly impeccable. I always feel well taken care of.

Dr. Imran Jawaid

Ophthalmologist

Dr. Imran Jawaid is an excellent ophthalmologist, especially for children. He is very kind, patient, and gentle, which made my kids feel comfortable and relaxed. He explained everything clearly and gave us great confidence as parents. We are very happy with his care and treatment. Highly recommended for anyone looking for a trustworthy eye doctor for kids.

Dr. Tara Bardawil

Dermatologist

Every visit to Dr Tara is such a calm, stress-free experience. She explains everything in a very easy to understand way, and makes sure you are ease and comfortable always. I have been seeing her for 3 years now, and am always super happy after every visit.