80 Mill Lane, West Hampstead, United Kingdom, NW6 1NL
Specialties:
Audiology
Ear Care
12 healthcare followers
80 Mill Lane, West Hampstead, United Kingdom, NW6 1NL
Specialties:
Audiology
Ear Care
12 healthcare followers
5
Very kind!
26 Mar 20245
Very helpful & friendly and extremely knowledgeable
Very nice of you to say.
26 Mar 20245
Matthew is incredibly well versed in all aspects of the hearing aids market, including the most modern technology (aurocast etc) and he offers all manufacturers. Fabulous attention to detail. Cannot recommend more highly.
We really appreciate your lovely comments
26 Mar 20245
I've been wearing the same hearing aids for many years without any issues, a couple of weeks ago the rechargeable battery in one of them started to run down and only hold its charge for an hour or so. I contacted Matthew, he got the batteries ordered in within a few days and then changed them for me. He also updated the software in my hearing aids and checked the ear fitting/settings/comfort/etc were all good. Zone1 fixed my problem quickly and went above and beyond. Very happy. I had contacted some other hearing aid practises, one of which wanted to send the aids back to the manufacturer for the battery change (could have taken weeks) and the other practice just refused to do anything as they hadn't originally supplied the hearing aids to me. A battery change might sound like a trivial thing but sending them back the manufacturer for weeks would have meant no hearing for me for weeks, thats a big problem. Very thankful to Zone1 for sorting me out quickly.
We really appreciate your detailed feedback, very helpful!
26 Mar 20245
Great! Would recommend -
5
I changed to zone1hearing because I was dissatisfied with my previous consultants. The result of the change was everything that I could have wanted both in expertise and service.
5
I have had my ears micro suctioned a few times and this was the quickest painless comfortable time I’ve had this done better then the hospital by far and friendly team
5
5
Very friendly and caring. Excellent service. Very happy
5
Excellent service. We are very happy with the service. I recommend this to everyone.