Vitalscan

Please understand that this procedure is an extremely high stress procedure not to mention claustrophobic. In my case the latter was not an issue but I was extremely concerned as I have been suffering interrupted/poor vision in one eye and a tumour was a realistic possibility. While the reception staff etc were excellent the medic who performed the procedure was sadly lacking in any empathy and displayed an appalling "bed side manor". The canular was inserted very roughly in my left arm which cased me to flinch slightly.....I was accused of being scared of needles with is a bit of a bizarre statement? My right arm was then used. Within 48 hours both my forearms were excessively bruised right down to about 3 inches short of my wrists! Not a pleasant experience and this does not usually happen when I have had similar procedures in the past. I was made to feel I was an inconvenience. I have had MRI scans in the past for other issues and I was treated in a far "kinder" manor. For this reason I would not choose or recommend Vitalscan in the future. Sorry......I literally never complain about service levels I just "vote with my feet". However, in this case I felt compelled to express my extreme dissatisfaction!

Once I was parked everything was easy. I would change your instructions to say no parking at Vitalscan and you need to park at the Morrisons underground car park and give directions to that as its not obvious when you arrive at number 100. Everything went well after that however I was not told that contact lenses could not be warn on the list of things not to have on you and had I not questioned whether they were ok and told no they werent then i would have left them in. Other than that quick and easy. I have never previously had a scan so nothing to compare it to and whilst its not the best experience in the world there were no issues.

Overall the visit went well. The place was immaculate and had great facilities. The receptionist was very quiet and didn’t really engage with us. Our appointment was pushed back by half an hour which was notified to us by email in good time so we were able to delay our drive over. I was in so much pain by the time I arrived I really struggled with the additional delay in reception. However I cannot fault the technician who carried out my MRI. By the time I went in I was beside myself with pain and anxiety and at one point I panicked and had to get out of the room. I sound so dramatic but it was the patience and understanding of the technician and his kindness that helped me get back in the room and have my MRI carried out. He was so professional and reassuring I couldn’t have gone through it otherwise. I’m so grateful and it’s because of this I’ve given the overall experience a high rating. Plus he assured us he would explain to the consultant my circumstances and help get my report out ASAP which it was, the next day. I was a blubbering mess and he still did his job with the utmost care and respect - thank you so much for that.

Swift services.

I had my scan two weeks ago, I still have not received results. No communication and emails are not being responded to. I have requested a refund and the results urgently with no response. On the day of the scan I was made to wait an hour after my appointment time before being seen. Do not pay for this service.

All seemed v efficient.

Very nice good professional

I had an MRI scan at Vitalscan after I fell down the stairs and injured my back. My GP advised me to attend A&E for an X-ray, but after a previous poor experience when my husband needed care, I decided to arrange a private MRI scan instead. From the moment I arrived, I had a very positive experience. The admin team, imaging assistants, and radiographers were all friendly, helpful, and made me feel at ease. During my scan, the team noticed something that needed further assessment, discussed this with the doctor, and arranged an MRI with contrast during the same visit to get a clearer picture and rule out any concerns. I was very impressed with how smoothly everything was handled and that I received my report within 4 hours, which gave me reassurance during a worrying time. Thank you to everyone at Vitalscan for your care, kindness, and support. I truly appreciate the way I was looked after and would highly recommend Vitalscan to anyone needing an MRI scan.

The lady that carried out my scan was kind gentle and very professional. I cannot thank her enough

Very good experience, friendly staff