4.85
142 reviews

The Princess Grace Hospital 

42-52 Nottingham Place, London, United Kingdom, W1U 5NY 

Overall Rating

Overall
4.85
Friendliness
4.91
Wait time
4.73
Cleanliness
4.93

Top feedback

“I have been to The Princess Grace several times for outpatient appointments and each time I have been very satisfied with the service I have received. My appointments are hassle free and I am seen on time. I always feel that it is run well and the staff are helpful and clear about what you need to fill out or not fill out which is sometimes not very clear on these forms! I would recommend.“
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Welcome to The Princess Grace Hospital

About

Opened in 1977 by Princess Grace of Monaco herself, The Princess Grace Hospital is recognised as one of the UK’s best-equipped, multidisciplinary, acute private hospitals, offering access to the latest innovative technology and pioneering medical treatment. Constantly at the forefront of medical innovation, The Princess Grace was the first ever private hospital to offer digital mammography and have an Urgent Care Centre. This gives people instant access to treatment for every urgent illness, injury and disease thanks to  cutting edge diagnostic and screening equipment, on-site complex blood tests, a pharmacy and operating theatres. You don't need to book. You can just turn up. This was also the first hospital in the UK to develop a surgical robotic centre of excellence, bringing together world-leading specialists to challenge current medicine, develop new techniques and set new, higher standards for healthcare. The hospital offers specialist centres dedicated to digestive issues, breast, cancer, liver, bowel and orthopaedics problems and has significant expertise in robotic surgery, breast care, digestive health, urology, diagnostic imaging and gynaecology. There's a popular Institute of Sports, Exercise and Medicine to help you recover faster, staffed by highly-trained sports medicine experts, and overall the hospital's patients have access to over 700 experienced consultants.

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Opening hours

Location

No results found

Reviews

Everything was OK

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-09-2020

Overall good experience.

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
20-09-2020

The hospital was wonderful and my experience was top rate

Overall
5
Friendliness
4
Wait time
5
Cleanliness
4
17-09-2020

Pretty faultless

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
16-09-2020

Was very well treated by the whole staff!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
16-09-2020

Excellent accommodation, very attentive staff and lovely food

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-09-2020

Testing the doctify link from HCA which actually is the same link as still offers the same list of practices so is not specific to Princess Grace

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-09-2020

At a time when you are very anxious about having a major operation, all of the staff without exception were very friendly and reassuring to both me and my wife. Even in the middle of the night after my operation when I was in pain, the nurses took time to assist in any way possible to make me comfortable, even if was just to talk for a while to take my mind off things.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-09-2020

Served its purpose in a professional and unfussy manner. Calm assurance of the staff was important in this strange time of Covid.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
10-09-2020

I had an orthopedic surgery and day admission in Princess Grace Hosiptal in Aug 2020. The overall experience was excellent. There is strict procedure in the current covid pandemic situation, I was measured for tempature and provided with medical mask before every visit. I did covid testing in the hospital and asked to self-isolate after the testing, before my surgery. The staff were kind, patient, professional and very caring. I was a bit nervous before, but the staff were extermely friendly, positive and cracked a few jokes here and there, which made me forget my worry. I was very happy with my experience there.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
09-09-2020

Too many different staff would have preferred to have one or two dedicated staff to refer to. Physio staff excellent

Overall
3
Friendliness
4
Wait time
4
Cleanliness
5
08-09-2020

Good, clean and on time

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-09-2020

I could not have asked for anything more at such an important time

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
05-09-2020

Excellent first class facilities and care

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-09-2020

Nice room, pleasent staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-09-2020

Excellent Hospital with friendly, professional and reassuring staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-09-2020

My experience could not have been better, apart from not having cancer in the first place.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-09-2020

Due to the Covid situation the experience I received was excellent. The hospital had clear policies and procedures in place as it was the start of the lockdown. All staff were professional and helpful.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-09-2020

Very happy with the stay in hospital. Staff (including catering) were friendly and professional at all times. Not too happy with the treatment for the resulting incontinence. Quite unhappy to be billed separately to have the catheter removed.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
02-09-2020

This is a very comfortable and pleasant place to have an operation. The room was very comfortable and the food was good. The staff were all helpful and pleasant.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-09-2020

Princess Grace Hospital is one of the best hospitals in which I have ever received treatment.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-09-2020

lovely staff who are really helpful , food and accomodation were good.

Overall
5
Friendliness
4
Wait time
5
Cleanliness
4
02-09-2020

All good and efficient.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-09-2020

Compared to other hospitals this was 5 star ! Friendly, attentive and comfortable. Food was very good too.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
29-08-2020

Friendly, efficient staff. Comfortable, well appointed room and excellent, reassuring and attentive care.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
29-08-2020

I found nothing to criticise and much to approve.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
29-08-2020

excellent facilities and caring staff.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-08-2020

The Princess Grace Hospital Is always friendly and helpful from reception to your required department. I am not sure that the office procedures are quite so efficient as they used to be, for sometime (before COVID) they seemed more regular in sending out letters to inform you that a check-up was due. I have ended up phoning to see if I should make an appointment. Not a big issue but I feel that some people could end up missing essential appointments or maybe put things off if they don't have that little push. If I do phone or email then the response time is good. Although I am not sure why, I think maybe the overall feeling is a little colder or less cohesive.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
26-08-2020

I have no complaints.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-08-2020

My experience at the Princess Grace hospital has been faultless. The staff have been considerate and professional, making me feel comfortable despite the circumstances. A special mention should be given to nurse Hina whose professional and care deserves great praise. I would thoroughly recommend this hospital.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-08-2020

Welcoming and efficient. Very well organised in dealing with the threat of Covid 19.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-08-2020

First class attentive service

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2020

No comment

Overall
3
Friendliness
3
Wait time
3
Cleanliness
3
20-08-2020

Outstanding and attention to details brilliant including a full fridge and delicious food whilst at the same saving lives

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
19-08-2020

Well staffed and patients given regular attention.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
18-08-2020

I received really excellent care from the nursing staff and the physio's. I felt very sore to begin with, and was cared for very sympathetically. Tys was very helpful, and removed my drain, which was very uncomfortable. I was there during the coronavirus, where everyone was masked and it was more difficult, but I never felt uncomfortable. I would highly recommend the Princess Grace hospital.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
18-08-2020

They were great, all the staff were amazing and the hospital was very clean.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-08-2020

Excellent West End private hospital but confusion over my operation time meant I arrived at the stated time but my operation was 2 hours' late. An administrative error by the hospital team that impacted both my consultant and I. Separately, there was also an administrative error over arrangements for a pre-op Covid test by the hospital in the preceding week, which meant I almost needed to reschedule the operation. Apart from that, this is an excellent facility and the staff were exceptional.

Overall
4
Friendliness
5
Wait time
1
Cleanliness
5
15-08-2020

Very good and friendly service

Overall
5