4.85
162 reviews

The Princess Grace Hospital 

42-52 Nottingham Place, London, United Kingdom, W1U 5NY 

Overall Rating

Overall
4.84
Friendliness
4.91
Wait time
4.74
Cleanliness
4.93

Top feedback

“I have been to The Princess Grace several times for outpatient appointments and each time I have been very satisfied with the service I have received. My appointments are hassle free and I am seen on time. I always feel that it is run well and the staff are helpful and clear about what you need to fill out or not fill out which is sometimes not very clear on these forms! I would recommend.“
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Welcome to The Princess Grace Hospital

About

Opened in 1977 by Princess Grace of Monaco herself, The Princess Grace Hospital is recognised as one of the UK’s best-equipped, multidisciplinary, acute private hospitals, offering access to the latest innovative technology and pioneering medical treatment. Constantly at the forefront of medical innovation, The Princess Grace was the first ever private hospital to offer digital mammography and have an Urgent Care Centre. This gives people instant access to treatment for every urgent illness, injury and disease thanks to cutting edge diagnostic and screening equipment, on-site complex blood tests, a pharmacy and operating theatres. You don't need to book. You can just turn up. This was also the first hospital in the UK to develop a surgical robotic centre of excellence, bringing together world-leading specialists to challenge current medicine, develop new techniques and set new, higher standards for healthcare. The hospital offers specialist centres dedicated to digestive issues, breast, cancer, liver, bowel and orthopaedics problems and has significant expertise in robotic surgery, breast care, digestive health, urology, diagnostic imaging and gynaecology. There's a popular Institute of Sports, Exercise and Medicine to help you recover faster, staffed by highly-trained sports medicine experts, and overall the hospital's patients have access to over 700 experienced consultants.

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Opening hours

Location

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Reviews

Excellent all round. You are made to feel very welcome and well cared for.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Bunion Surgery
17-11-2020

Outstanding

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Ultrasound
Dvt
16-11-2020

Very friendly atmosphere, short waiting times

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Breast Cancer
14-11-2020

Very good indeed

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
Patient seen for:
Colonoscopy
11-11-2020

Friendly, professional, clean - just the best!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Soft Tissue Sarcoma
09-11-2020

Very attentive and professional team

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Prostate Cancer
09-11-2020

Lovely hospital with much bigger rooms than my local private hospital where I normally have all operations. The rooms have all that you would need including a well set out bathroom and large TV. The nursing staff were excellent. They were very attentive and gave me the best care I have had from nurses. Dorothy, Aysling and Alison are especially worthy of mention. I felt comfortable at all times. It would just have been nice if COVID wasn't about and I could have visitors.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Nerve Sparing Prostatectomy
Prostate Cancer
Robotic Surgery
06-11-2020

Procedure postponed for logistical reasons on my part

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Prostate Cancer
05-11-2020

The nursing staff and the Princess Grace Hospital were first-class: empathetic and skilful. They liaised with the anaesthetist to improve my pain management and were efficient in my everyday care. The only thing that was less-than-perfect was that discharge was a bit rushed.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
4
Patient seen for:
Knee Replacement
Orthopaedic Surgery
02-11-2020

I found the hospital staff to be helpful and professional

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Diabetes
02-11-2020

Nothing to fault

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Prostate Cancer
Nerve Sparing Prostatectomy
30-10-2020

All staff were friendly. Cleanliness was very good, including the extra hygiene measures introduced in response to the COVID-19 pandemic. The financial team settled the payment for my treatment without a hitch, taking into account the need for my operation to be cancelled and then re-booked because (in part) of COVID-19 restrictions. A couple of points where there could be scope for improvement. 1. I found the website a bit unhelpful. There is much valuable information on it, but navigating to the page you need to see wasn't always straightforward, and messages weren't always consistent from one place to another. I suggest getting an outsider who is neither a health professional nor an IT expert to explore the site and suggest places where layout, signposting, etc could be made more reader-friendly. 2. My surgeon arranged for the hospital to provide some incontinence pads when I was discharged. I imagine it is common for patients who have had a HoLEP or similar operation on their prostate to need pads in the immediate post-operation period. I was disappointed to receive only a few pads, especially as I was discharged on a Sunday and getting further supplies was not an immediate possibility. It seemed ungenerous.

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
Patient seen for:
Holmium Laser Enucleation of the Prostate (HoLEP)
Benign Prostatic Enlargement
29-10-2020

My stay at the Princess Grace Hospital was very good overall. The medical care and procedures I underwent were performed very professionally, and the staff (nurses in particular but not exclusively) was very friendly and attentive. The facilities were good.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
4
Patient seen for:
Urology
Blood in Urine (Haematuria)
Urological Cancers
24-10-2020

From the minute I arrived at the Princess Grace I was treated very well. The staff are very organised and passionate about their jobs.. I felt very comfortable instantly at this hospital and would highly recommend.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Knee Arthroscopy
21-10-2020

lovely staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Heart Burn
Acid Reflux
Gastroscopy
20-10-2020

The care was of a very good standard.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Hip Replacement
19-10-2020

Very happy with every aspect of the hospital.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Bone Tumour Surgery
19-10-2020

Interview was by phone not at the hospital

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Prostate Cancer