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Primrose Lodge

Primrose Lodge

Perry Hill, Worplesdon, Guildford, United Kingdom, GU3 3RF

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Reviews

All reviews(190)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Alcoholism (143)
Addiction (93)
Trauma (23)
Group Therapy (20)
Alcohol Dependence (17)

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*Star rating based on patient reviews

190 reviews

4.75

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Overall an enlightening and comfortable experience.

27 Jun 2023verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for the review, please do keep in touch through our Alumni and aftercare programme.

29 Jun 2023

4

3.00
Overall Experience
4.00
Cleanliness
4.00
Friendliness
5.00
Wait time

Great therapy Food on the track Comfortable environment

27 Jun 2023verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for taking the time to leave a review, wishing you all the best in your recovery journey

29 Jun 2023

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Very welcoming with professional staff

12 May 2023verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

We wish you all the best in your recovery journey. Thank you so much for taking the time to leave us a review.

14 May 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I came into primrose when I was in a very bad mental and physical state. This place has changed my life and I'm going out a changed man. The staff have been fantastic and helped me through the most difficult times in here!

15 May 2023verified patient
Patient seen for:
Trauma
Addiction
Alcoholism

Reply from Primrose Lodge

Thank you so much for taking the time to leave a review. We wish you all the best in your recovery journey. Please do keep in touch through our alumni and aftercare programmes.

17 May 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I came for a safe medical detox and that was exactly what I recieved

16 May 2023verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you so much for taking the time to leave a review. We wish you all the best in your recovery journey.

17 May 2023

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I found primrose to have well structured treatment plan in place. A very friendly atmosphere. I believe Now I have the right tools to refrain me from using drugs and drinking alcohol. The staff treated me very kindly, supportively and the therapy overall was good.

21 May 2023verified patient
Patient seen for:
Alcoholism
Addiction

Reply from Primrose Lodge

Thank you for completing a review for us. We're glad you had a positive experience and hope you stay in touch via our online aftercare and alumni program.

23 May 2023

4

5.00
Overall Experience
3.00
Cleanliness
5.00
Friendliness
3.00
Wait time

My experience at Primrose Lodge was very positive in

18 Jul 2023verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for the review and rating. Wishing you all the best for the future. Please do stay in touch with us.

20 Jul 2023

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

From the moment I arrived I've felt welcome by all staff. Primrose has a family atmosphere and I have been treated with the utmost courtesy. All staff had an interest in my welfare and I often enjoyed the friendliness and humour of the support staff. I enjoyed the food every day. The therapists got to know me as an individual and I experienced a healthy mixture of challenge and support. I am leaving with a much improved attitude and am approaching recovery with a renewed sense of hope and determination.

18 Jul 2023verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for your review and kind words. We are so pleased you had such a positive experience during your stay with us. Please do stay in touch through our alumni and aftercare programmes, Wishing you all the best :)

20 Jul 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I got what I needed thank you

15 Jul 2023verified patient
Patient seen for:
Rehabilitation Psychiatry
Trauma
Addiction

Reply from Primrose Lodge

Thank you for the review and rating. Wishing you all the best for the future. Please do stay in touch with us.

20 Jul 2023

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Overall I've had a quality stay here at Primrose Lodge all the staff are amazing and do their best to accommodate the needs and try and sort any problem that arises room hasn't been hooverd in a couple weeks but not sure if that's a use of an issue with the cleaning team but overall 9/10

10 May 2023verified patient
Patient seen for:
Trauma
Addiction

Reply from Primrose Lodge

Thank you for taking the time to leave a review, we will take your comments on board. We wish you all the best in your recovery journey, please keep in touch.

11 May 2023