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Primrose Lodge

Primrose Lodge

Perry Hill, Worplesdon, Guildford, United Kingdom, GU3 3RF

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Reviews

All reviews(194)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Alcoholism (147)
Addiction (93)
Trauma (23)
Group Therapy (20)
Alcohol Dependence (17)

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*Star rating based on patient reviews

194 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Great experience, very well set out programme. I feel revitalised, more confident in myself. I am engaged with the fellowship and have all the tools for a successful recovery. Support staff were absolutely amazing

08 Feb 2023verified patient
Patient seen for:
Alcoholism
Substance Misuse Psychiatry
Addiction

Reply from Primrose Lodge

Thank you for leaving the review, we are pleased you had a good experience, wishing you all the best in your recovery journey

10 Feb 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Support staff and therapist very good

08 Feb 2023verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for taking the time to leave the review, wishing you all the best in your recovery journey

09 Feb 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

It was very rewarding and interesting. It has helped in my recovery.

05 Feb 2023verified patient
Patient seen for:
Alcoholism
Addiction

Reply from Primrose Lodge

Thank you for leaving a review, we are pleased you had a good experience. Wishing you all the best in your recovery journey

08 Feb 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very good programme to prepare me for my future recovery.

04 Dec 2022verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for taking the time to review our service. We wish you all the best in your recovery journey.

12 Dec 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

My experience with primrose Lodge has been very positive I only wish I could have stayed longer .

04 Dec 2022verified patient
Patient seen for:
Detoxification Therapy

Reply from Primrose Lodge

Thank you for taking the time to give us a review we are so pleased you had a great experience and wish you all the best in your journey, please do keep in touch

12 Dec 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent service

16 Jan 2023verified patient
Patient seen for:
Addiction

Reply from Primrose Lodge

Thank you for leaving the review and glad you had a good experience

19 Jan 2023

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very happy with the care received at Primrose Lodge.

09 Mar 2023verified patient
Patient seen for:
Group Therapy
Addiction
Alcoholism

Reply from Primrose Lodge

Thank you so much for taking the time to leave us a review and we wish you all the best in your recovery journey. Please do stay in touch with us via our aftercare alumni programme.

10 Mar 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Being here is what gave me another chance to stop drinking

06 Mar 2023verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for taking the time to leave and pleased you had a good experience.

09 Mar 2023

3

3.00
Overall Experience
3.00
Cleanliness
3.00
Friendliness
3.00
Wait time

It has been fine this time and more tools to go home with as last time it was covid and no help at all.

17 Dec 2022verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for your review. We are sorry to hear that ​Primrose Lodge​ did not fully meet your expectations, we will gladly ​look into​ this matter further. Please email customerexperience@ukat.co.uk

19 Dec 2022

3.25

3.00
Overall Experience
3.00
Cleanliness
3.00
Friendliness
4.00
Wait time

Rather abrupt and sometimes rude support staff .The therapists are excellent

16 Dec 2022verified patient
Patient seen for:
Alcoholism

Reply from Primrose Lodge

Thank you for your review. We are sorry to hear that ​Primrose Lodge​ did not fully meet your expectations, we will gladly ​look into​ this matter further. Please email customerexperience@ukat.co.uk

19 Dec 2022