4.78
109 reviews

Optegra Eye Hospital Surrey 

10 Alan Turing Road, Guildford, United Kingdom, GU2 7YF 

Overall Rating

Overall
4.82
Friendliness
4.82
Wait time
4.54
Cleanliness
4.93

Top feedback

“All the staff were extremely pleasant, reassuring and helpful. Appointments kept in time in a comfortable surrounding.“
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Welcome to Optegra Eye Hospital Surrey

About

Optegra Eye Hospital Surrey is a leading private hospital in Surrey focusing on ophthalmology and eye surgery. Located in Guildford in the Surrey Research Park, Optegra is considered a pioneer in eye health. We feature highly-trained specialists and treatments focused exclusively on conditions of the eye, with treatment options that use the latest technology and equipment.

All of the surgeons at Optegra Eye Hospital Surrey are NHS-trained, highly-skilled fellows of the Royal College of Ophthalmologists (RCO). In terms of private eye hospitals Surrey, no one else has the quality of staff, equipment, and experience all under one roof but Optegra. Collectively, we have treated over 1 million eyes!

Our private hospital treatment categories offer comprehensive care for the eyes, including vision correction procedures as well as treatment for all eye conditions and maladies. Our most frequent vision correction procedures use the latest technology to provide exceptional results for our patients. These procedures include laser eye surgery via LASEK and LASIK, lens replacement surgery via a process called Clarivu, and cataract surgery to remove cataracts and help patients reduce their dependency on bulky, thick glasses.

One of the most high-tech and exciting treatment options available in our private hospital treatment arsenal is MLT for glaucoma. MLT, or micropulse diode laser trabeculoplasty, offers patients improved aftercare and outcomes for glaucoma treatment, as the lasers involved switch wavelengths during treatment and provide many rapid, short pulses of energy, which is designed to reduce inflammation and swelling and improves patient safety. 

Additionally, Optegra doctors can diagnose and treat any other eye disorder, including vitrectomy, AMD, and other common conditions. Using state-of-the-art diagnostic equipment and our specialists‚ years of experience, the quality of private eye hospital treatment from Optegra is unmatched.

The consistent standards of excellence and our focus on eye health care alone have made the Optegra Eye Hospital network - and Optegra Eye Hospital Surrey in particular - into a comprehensive one-stop-shop‚ for eye care and eye surgery. With a rating of "Good" from the Care Quality Commission, patients can rest assured that their eyes are in good hands. We focus on individual solutions for patients, and our patient-centric approach ensures patient satisfaction. This is just one of many reasons why Optegra Eye Hospital Surrey, and the Optegra network as a whole, are rated the top, most trusted private eye hospital network in the UK.

Patient care and satisfaction are really at the heart of what we do at Optegra Eye Hospital Surrey and in the entire Optegra Eye Hospital network. We believe it is what sets us apart from other private eye hospitals, and is why so many satisfied patients continue to choose the experts at Optegra Eye Hospital Surrey. 

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Opening hours

Mon :
08:00 AM - 06:00 PM
Tue :
08:00 AM - 06:00 PM
Wed :
08:00 AM - 06:00 PM
Thu :
08:00 AM - 06:00 PM
Fri :
08:00 AM - 06:00 PM
Sat :
09:00 AM - 05:00 PM
Sun :
09:00 AM - 05:00 PM

Location

Treatments and Fees

Included
  • A range of treatment types – LASIK and LASEK laser eye surgery options available and wavefront optimised as standard
  • Expert medical team – the same Consultant Ophthalmic Surgeon and their medical team are with you throughout your journey
  • Personalised care – we provide a personalised treatment plan to suit your lifestyle and visual needs
  • A range of detailed diagnostic eye tests will take place with our specially trained clinical teams for your consultant to use to determine if you are suitable
  • Comprehensive aftercare programme tailored to you with any required take home medication and a dedicated out-of-hours helpline number to call
  • Complimentary initial consultation
  • £1795 per eye
Included
  • All diagnostic eye assessment by a lens replacement surgery expert
  • An advanced technology artificial intraocular lens (IOL) specially selected to suit you by your Consultant Ophthalmic Surgeon
  • The procedure and post-operative care undertaken in an Optegra eye hospital
  • All aftercare related to the procedure, including any further top up laser surgery required to achieve your required visual goals
  • £3495 per eye
Included
  • A designated consultant
  • Personalised treatment
  • The latest advanced technology
  • Diagnostic eye tests
  • Comprehensive aftercare
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Reviews

4.78 Overall Patient Trust rating
Overall Experience
Wait time
Cleanliness
Friendliness
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Amazing- should have done it earlier
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Very relaxing and friendly place.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Prior to my initial appointment for my laser eye surgery, I was hesitant, to say the least. But speaking from the optometrists to the consultants I felt more reassured about the entire procedure, with each professional happy to answer any question, however trivial, without any complaint. I believe the booklet that I was given prior to the surgery, was informative, which included vital information about what to do prior to surgery, to the aftercare that was required, following the surgery. It was important to give to clients who wanted to know recover, as quickly as possible. During the entire surgery, I felt it was smooth and seamless, I was shocked I only felt mild discomfort and that the entire procedure only lasted less than half an hour. The aftercare was second to none, with the team placing great importance to arrange regular check-ups, following surgery. From the eyedrops provided to the test that was done, I believed it significantly aided my recovery, reassured about the symptoms I experienced following surgery was normal and manageable, with the optometrist provided vital self managing tips to reduce the intensity of the symptoms. The only improvement I would suggest, would be to perform different post-surgery test, as clients may get used to the same block of writing and letter reading, if they are performed each time, without any variation.  Overall, I would highly recommend any of my family or friends to perform this surgery at this practice, as each member of staff have gone above and beyond to deliver exceptional customer service from the initial appointment, during and following surgery. 
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Excellent, professional, supportive and informative at each stage of the process
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Overall
(3/5)
Friendliness
(3/5)
Wait time
(4/5)
Cleanliness
(5/5)
The thing that has discouraged me from going any further with Optegra lens replacement was the attitude of the consultant. I found him patronising and off-hand.
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Overall
(4/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
All staff from the receptionist to the surgeon were very friendly and answered all of my (many) questions. I was impressed with the cleanliness of the building and facilities available to those waiting to collect people post-surgery. Only downside I experienced was a last minute change to an appointment from Guildford to Fareham with less than 24hrs notice which was inconvenient, but Optegra covered the taxi fare so it could have been worse.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(2/5)
Cleanliness
(5/5)
As expected
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Overall
(5/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(4/5)
Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
From the inintial presentation, the meeting, the consultation and operation everything wass on time and perfect. The consultant and his assistant were friendly, understanding and went through as much detail as I required. There were different surgery choices and they suggestion was not the most expensive. Would highly recoomend them - thank you
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
From attending an open evening, to having refractive lens exchange surgery, and on to post operative care and support, I have to say, the whole experience was facilitated easily and the results of my surgery were fantastic, far exceeding what I expected. All of the staff / optemetrists / nurses / theatre & eyesight testing staff were super knowledgable, caring, reassuring and compassionate. My Consultant Opthalmic Surgeon was Mr Alex Shortt, who in my view is a brilliant Consultant Ophthalmic Surgeon. What I liked about the whole process was the fact that I saw the same Surgeon from initial consultation through to the actual surgery and post operative consultations. This increased my confidence in the whole process and influenced my decision to have the surgery done with Optegra. The facilities and the eye testing equipment are super modern, this and the expert knowledge, skill and expertise of Mr Alex Shortt, assuring me I was in expert hands. I would, without hesitation recommend Optegra Eye Hospital Surrey at Guildford as a hospital to begin the journey to improve your sight. It has for me and has given me a new lease of life (No exaggeration!).
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Overall
(5/5)
Friendliness
(4/5)
Wait time
(5/5)
Cleanliness
(5/5)
What I thought might be a challenging experience given my initial nerves about the procedure turned out to be simple and strait forward. Not least on the day of the surgery. The kind attention I received when I went into the theatre put me at ease and from there on in all went to plan. I am so very happy with my new vision and so pleased that I went ahead with the procedure.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Very thorough. Friendly and pleased with the service they give.
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Overall
(4/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
The team were very efficient and helpful and looked after me wonderfully. I would happily recommend them. The only thing that was a slight concern was finding a parking space for each visit. Occasionally, my husband had to drop me off, drive away and keep coming back until a space was available.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
From initial consultation to operation and after care, I found Optegra excellent. Staff explained every step of the way and really took care of me, especially on the day of the operation. I am thrilled with the results, and am seeing better than I've ever seen before.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
From the very beginning I found the atmosphere at the clinic extremely friendly and very calming. All the staff I encountered for my lense replacement surgery were both efficient and professional and all of my questions were answered thoroughly both before and after surgery. I would, and already have, recommended Optegra Clinic to my friends.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
Throughout my time dealing with Optegra (replacement lenses + epi retinal membrane peeling), the support staff, nurses , anaesthetists, and of course, Andrew Luff have made what should be a scary experience, actually quite "enjoyable". I would throughly recommend Optegra , Guildford to anyone who is contemplating similar treatments
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
I was very pleased with my consultancy appointments and at the moment seriously considering to do my laser therapy at Optegra.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
I was able to choose when I wished to be treated. The staff were friendly and helpful
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Very efficient and gaining an initial consulatation and then follwo up with the surgeon who would be carrying out the procedure
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Great experience. Very friendly nurses and reception and staff and experienced consultants.
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