4.8
109 reviews

Optegra Eye Hospital Surrey 

10 Alan Turing Road, Guildford, United Kingdom, GU2 7YF 

Overall Rating

Overall
4.8
Friendliness
4.8
Wait time
4.5
Cleanliness
4.9

Top feedback

“All the staff were extremely pleasant, reassuring and helpful. Appointments kept in time in a comfortable surrounding.“
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Welcome to Optegra Eye Hospital Surrey

About

Optegra Eye Hospital Surrey is a leading private hospital in Surrey focusing on ophthalmology and eye surgery. Located in Guildford in the Surrey Research Park, Optegra is considered a pioneer in eye health. We feature highly-trained specialists and treatments focused exclusively on conditions of the eye, with treatment options that use the latest technology and equipment.

All of the surgeons at Optegra Eye Hospital Surrey are NHS-trained, highly-skilled fellows of the Royal College of Ophthalmologists (RCO). In terms of private eye hospitals Surrey, no one else has the quality of staff, equipment, and experience all under one roof but Optegra. Collectively, we have treated over 1 million eyes!

Our private hospital treatment categories offer comprehensive care for the eyes, including vision correction procedures as well as treatment for all eye conditions and maladies. Our most frequent vision correction procedures use the latest technology to provide exceptional results for our patients. These procedures include laser eye surgery via LASEK and LASIK, lens replacement surgery via a process called Clarivu, and cataract surgery to remove cataracts and help patients reduce their dependency on bulky, thick glasses.

One of the most high-tech and exciting treatment options available in our private hospital treatment arsenal is MLT for glaucoma. MLT, or micropulse diode laser trabeculoplasty, offers patients improved aftercare and outcomes for glaucoma treatment, as the lasers involved switch wavelengths during treatment and provide many rapid, short pulses of energy, which is designed to reduce inflammation and swelling and improves patient safety. 

Additionally, Optegra doctors can diagnose and treat any other eye disorder, including vitrectomy, AMD, and other common conditions. Using state-of-the-art diagnostic equipment and our specialists‚ years of experience, the quality of private eye hospital treatment from Optegra is unmatched.

The consistent standards of excellence and our focus on eye health care alone have made the Optegra Eye Hospital network - and Optegra Eye Hospital Surrey in particular - into a comprehensive one-stop-shop‚ for eye care and eye surgery. With a rating of "Good" from the Care Quality Commission, patients can rest assured that their eyes are in good hands. We focus on individual solutions for patients, and our patient-centric approach ensures patient satisfaction. This is just one of many reasons why Optegra Eye Hospital Surrey, and the Optegra network as a whole, are rated the top, most trusted private eye hospital network in the UK.

Patient care and satisfaction are really at the heart of what we do at Optegra Eye Hospital Surrey and in the entire Optegra Eye Hospital network. We believe it is what sets us apart from other private eye hospitals, and is why so many satisfied patients continue to choose the experts at Optegra Eye Hospital Surrey. 

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Opening hours

Mon :
08:00 AM - 06:00 PM
Tue :
08:00 AM - 06:00 PM
Wed :
08:00 AM - 06:00 PM
Thu :
08:00 AM - 06:00 PM
Fri :
08:00 AM - 06:00 PM
Sat :
09:00 AM - 05:00 PM
Sun :
09:00 AM - 05:00 PM

Location

Treatments and Fees

Included
  • All diagnostic eye assessment by a lens replacement surgery expert
  • An advanced technology artificial intraocular lens (IOL) specially selected to suit you by your Consultant Ophthalmic Surgeon
  • The procedure and post-operative care undertaken in an Optegra eye hospital
  • All aftercare related to the procedure, including any further top up laser surgery required to achieve your required visual goals
  • £3495 per eye
Included
  • A range of treatment types – LASIK and LASEK laser eye surgery options available and wavefront optimised as standard
  • Expert medical team – the same Consultant Ophthalmic Surgeon and their medical team are with you throughout your journey
  • Personalised care – we provide a personalised treatment plan to suit your lifestyle and visual needs
  • A range of detailed diagnostic eye tests will take place with our specially trained clinical teams for your consultant to use to determine if you are suitable
  • Comprehensive aftercare programme tailored to you with any required take home medication and a dedicated out-of-hours helpline number to call
  • Complimentary initial consultation
  • £1795 per eye
Included
  • A designated consultant
  • Personalised treatment
  • The latest advanced technology
  • Diagnostic eye tests
  • Comprehensive aftercare
No results found

Reviews

Amazing- should have done it earlier

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-01-2020

Very relaxing and friendly place.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-01-2020

Prior to my initial appointment for my laser eye surgery, I was hesitant, to say the least. But speaking from the optometrists to the consultants I felt more reassured about the entire procedure, with each professional happy to answer any question, however trivial, without any complaint. I believe the booklet that I was given prior to the surgery, was informative, which included vital information about what to do prior to surgery, to the aftercare that was required, following the surgery. It was important to give to clients who wanted to know recover, as quickly as possible. During the entire surgery, I felt it was smooth and seamless, I was shocked I only felt mild discomfort and that the entire procedure only lasted less than half an hour. The aftercare was second to none, with the team placing great importance to arrange regular check-ups, following surgery. From the eyedrops provided to the test that was done, I believed it significantly aided my recovery, reassured about the symptoms I experienced following surgery was normal and manageable, with the optometrist provided vital self managing tips to reduce the intensity of the symptoms. The only improvement I would suggest, would be to perform different post-surgery test, as clients may get used to the same block of writing and letter reading, if they are performed each time, without any variation.  Overall, I would highly recommend any of my family or friends to perform this surgery at this practice, as each member of staff have gone above and beyond to deliver exceptional customer service from the initial appointment, during and following surgery. 

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-12-2019

Excellent, professional, supportive and informative at each stage of the process

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-12-2019

The thing that has discouraged me from going any further with Optegra lens replacement was the attitude of the consultant. I found him patronising and off-hand.

Overall
3
Friendliness
3
Wait time
4
Cleanliness
5
20-11-2019

All staff from the receptionist to the surgeon were very friendly and answered all of my (many) questions. I was impressed with the cleanliness of the building and facilities available to those waiting to collect people post-surgery. Only downside I experienced was a last minute change to an appointment from Guildford to Fareham with less than 24hrs notice which was inconvenient, but Optegra covered the taxi fare so it could have been worse.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
11-11-2019

As expected

Overall
5
Friendliness
5
Wait time
2
Cleanliness
5
27-09-2019

Great

Overall
5
Friendliness
4
Wait time
4
Cleanliness
4
12-09-2019

From the inintial presentation, the meeting, the consultation and operation everything wass on time and perfect. The consultant and his assistant were friendly, understanding and went through as much detail as I required. There were different surgery choices and they suggestion was not the most expensive. Would highly recoomend them - thank you

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-09-2019

From attending an open evening, to having refractive lens exchange surgery, and on to post operative care and support, I have to say, the whole experience was facilitated easily and the results of my surgery were fantastic, far exceeding what I expected. All of the staff / optemetrists / nurses / theatre & eyesight testing staff were super knowledgable, caring, reassuring and compassionate. My Consultant Opthalmic Surgeon was Mr Alex Shortt, who in my view is a brilliant Consultant Ophthalmic Surgeon. What I liked about the whole process was the fact that I saw the same Surgeon from initial consultation through to the actual surgery and post operative consultations. This increased my confidence in the whole process and influenced my decision to have the surgery done with Optegra. The facilities and the eye testing equipment are super modern, this and the expert knowledge, skill and expertise of Mr Alex Shortt, assuring me I was in expert hands. I would, without hesitation recommend Optegra Eye Hospital Surrey at Guildford as a hospital to begin the journey to improve your sight. It has for me and has given me a new lease of life (No exaggeration!).

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
05-09-2019

What I thought might be a challenging experience given my initial nerves about the procedure turned out to be simple and strait forward. Not least on the day of the surgery. The kind attention I received when I went into the theatre put me at ease and from there on in all went to plan. I am so very happy with my new vision and so pleased that I went ahead with the procedure.

Overall
5
Friendliness
4
Wait time
5
Cleanliness
5
03-09-2019

Very thorough. Friendly and pleased with the service they give.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-09-2019

The team were very efficient and helpful and looked after me wonderfully. I would happily recommend them. The only thing that was a slight concern was finding a parking space for each visit. Occasionally, my husband had to drop me off, drive away and keep coming back until a space was available.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
31-08-2019

From initial consultation to operation and after care, I found Optegra excellent. Staff explained every step of the way and really took care of me, especially on the day of the operation. I am thrilled with the results, and am seeing better than I've ever seen before.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
30-08-2019

From the very beginning I found the atmosphere at the clinic extremely friendly and very calming. All the staff I encountered for my lense replacement surgery were both efficient and professional and all of my questions were answered thoroughly both before and after surgery. I would, and already have, recommended Optegra Clinic to my friends.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
29-08-2019

Throughout my time dealing with Optegra (replacement lenses + epi retinal membrane peeling), the support staff, nurses , anaesthetists, and of course, Andrew Luff have made what should be a scary experience, actually quite "enjoyable". I would throughly recommend Optegra , Guildford to anyone who is contemplating similar treatments

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
28-08-2019

I was very pleased with my consultancy appointments and at the moment seriously considering to do my laser therapy at Optegra.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-08-2019

I was able to choose when I wished to be treated. The staff were friendly and helpful

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-08-2019

Very efficient and gaining an initial consulatation and then follwo up with the surgeon who would be carrying out the procedure

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-08-2019

Great experience. Very friendly nurses and reception and staff and experienced consultants.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-08-2019

Excellent care and procedure was very quick and painless.

Overall
5
Friendliness
4
Wait time
4
Cleanliness
5
27-08-2019

Had to wait outside a while for somebody to enter the building. Also a 30minute wait (approx) to be seen by the relevant person. However, everybody I saw was very friendly and the facilities were top-notch.

Overall
4
Friendliness
5
Wait time
3
Cleanliness
5
27-08-2019

All good- despite the problems between Optegra and Aviva . The two procedures I had with Dan Linfield were excellent and I would recommend him to anyone

Overall
5
Friendliness
5
Wait time
3
Cleanliness
5
27-08-2019

All my appointments hace been dealt with very efficiently, all employees from the surgeons through to the receptionists have all been very helpful and friendly. I have felt very positive throughout the complete process and have had all of my questions answered and have been very well informed around the whole procedure

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-08-2019

Efficient service offered by friendly staff. Some waiting inevitable I guess. Overall pleased with the outcome.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
25-08-2019

The consultant and staff were very helpful and informative. I would definitely recommend Optegrs

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-08-2019

Delighted with the results of my Smile laser eye surgery. Many thanks to Alex Shortt, Mangeet Sagoo & their teams at Guildford & in London. Highly recommend them & this procedure.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-08-2019

O m g the best it's been 6 weeks now since i had lens replacements and i still wake up every morning so happy can not believe how good i can see the best thing i had done the tour so very much and very lovely staff look after you so good xx

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

It was easy to book appointment for initial consultation and then no pressure at all to go ahead with the surgery. After giving it great deal of thought I made decision and my eyes were checked again and I arranged date for surgery. All hassle free and thrilled with result as no glasses needed now.

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
24-08-2019

Excellent will not hesitate to recommend to others .

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

A thoroughly professional and courteous experience from start to finish. All the staff were competent and knowledgeable, and led to a relaxing experience which could have been worrying for first timers

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

Great experience

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
24-08-2019

Optegra were highly professional. Everything was explained thoroughly. The offices were clean and the staff efficient and friendly.

Overall
5
Friendliness
5
Wait time
3
Cleanliness
5
24-08-2019

All went according to plan all on time

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

Although my first appointment was 30 minutes late the reception area is comfortable and has wi-fi and magazines. No real problem. My surgery was very professional and I felt totally at ease and comfortable. Now three weeks after my op I am extremely happy with the outcome.. My follow up appointment also was very professional and all my questions were satisfactorily answered.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
4
24-08-2019

First impression of a first visit was positive- essential tests carried out quickly and professionally. Discussion with the glaucoma consultant indicated possible avenues to explore for future treatment.

Overall
4
Friendliness
4
Wait time
3
Cleanliness
5
24-08-2019

From the moment I attended an Open Evening to find out more about lens replacement surgery to the operation itself, I have been impressed by the professionalism and service provided by everyone involved. As a Registered Nurse myself, I am well aware of standards and quality and can honestly say this is 5 star care from beginning to end. The staff are well informed, spend time explaining the whole procedure and are there with you throughout the journey. I felt no pressure to go ahead with anything and didn't pay a penny until a week before my surgery. The surgeon was extremely approachable and professional, and explained what was happening during the procedure and I didn't feel nervous at all. Aftercare has been brilliant too, to know I can call up any time if I have a worry is very reassuring. My sight is now great, improving every day and I'm very happy I decided to go ahead. I would definitely 100% recommend Optegra to anyone contemplating lens replacement surgery.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

The whole process from start to finish was amazing. Have recommended to loads of people already.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

From the moment that we entered for my first appointment to the aftercare from the rather complicated eye operation, there has been nothing but friendly professional care. All carried out very thoroughly and quickly. Great place - I will be visiting again.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

Overall extremely happy with Optegra. At outset very professional and friendly service. However I did have to wait a considerable time at my follow up appointment. When eventually I did see my consultant it was very rushed.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
24-08-2019

Pre op was fantastic . Everyone was friendly and enthusiastic. On op day itself , matters were a bit fraught as the clinic was running 1.5 hours late. The surgeon was excellent and very reassuring though. The operation itself was painless and exactly as described. Post op is going well and I am very pleased overall.

Overall
5
Friendliness
4
Wait time
3
Cleanliness
5
24-08-2019

I am very pleased with the outcome of my surgery. There were a couple of issues that could have improved my experience but I was treated with respect throughout.

Overall
4
Friendliness
4
Wait time
3
Cleanliness
5
24-08-2019

Procedure was explained very well in advance so that there were no surprises. Staff on the day were very diligent, and the surgeon put me at ease. Aftercare was also very good. Wish I’d had it done sooner!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

Everything went smoothly, appointments were on time, explanations of the operation were in sufficient detail and questions were invited and answered fully. The operations went smoothly and post operative care and medications were fully explained. The hospital was clean and bright. All in all a very satisfactory experience.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

I was reassured by every aspect of my treatment, both in preparation for the procedure and the procedure itself which was completed very satisfactorily and met my expectations fully.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

Very clear, open and transparent discussion about what was best for me. They were Client and not profit focused

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

The staff were all very friendly and competent. I felt like I was getting sincere, knowledgeable attention. They were patient and informative. I felt comfortable the whole way through (coffees and magazines in the waiting rooms were a lovely touch also). Even though I was found not to be suitable for laser eye surgery, I felt very satisfied with my experience. Thank you.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

I was very nervous before my lens replacements but after meeting my surgeon I felt confident in the procedure. All the staff, especially the nurses in the aftercare room, were great. Ìnformation before and after was good.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
23-08-2019

Fantastic experience all around.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

Professional, friendly service from all concerned. Ophthalmic surgeons were very efficient and most reassuring. Actually looking forward to having my cataracts and floaters removed when initially I was very concerned.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019